Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 25

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

March 25, 2022

Dealership Rating
Employee Rating

Can’t find out what’s wrong with my car almost $900 invested already. Not good. More

by Whiscupbck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Nucar Nissan of Allentown responded

Thank you for taking the time to leave us your feedback. We are sorry to hear your situation has not been resolved. We want all of our customers to be completely satisfied and want to do everything we can to meet your expectations. We appreciate your business and hope you’ll give us another opportunity to resolve this issue. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience. Thank you.

March 25, 2022

Dealership Rating
Employee Rating

Always a great experience with Rothrock! From scheduling the appointment with Charlene and being greeted by Simone. My rogue was very well serviced. Was even greeted by the salesman Matth More

by mmmouse@ptd.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer , Bill and Matthew

Mar 28, 2022

Nucar Nissan of Allentown responded

Thank you for the kind words and recommendation! We really appreciate it and look forward to future visits!

March 24, 2022

Dealership Rating
Employee Rating

The explication of the problem with my car was not clear. They disconnected the auto starter, replaced the wiring harness and never reattached the auto starter. The cost of their work is very expensive. More

by onecountrygirl46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 25, 2022

Nucar Nissan of Allentown responded

Thank you for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please give Ron Carl, our General Manager, a call at 484-223-0554 so we can work with you to resolve this.

March 23, 2022

Dealership Rating
Employee Rating

Everyone is very pleasant and very helpful and accommodating! I recommend this dealership to everyone. Service is superb! They always let me know what’s going on and what needs to be done with no More

by DEBKUNKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2022

Nucar Nissan of Allentown responded

Thank you so much for this amazing review! We are so excited to hear that the team makes your visits a breeze. We really appreciate your recommendation and we look forward to seeing you again in the future. Have a great day!

March 23, 2022

Dealership Rating
Employee Rating

I was pleased with the prompt, courteous and efficient service I received for my annual inspection. More

by J.blomberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

J.blomberg responded

I was pleased with the prompt, courteous and efficient service I received for my annual inspection.

March 17, 2022

Dealership Rating
Employee Rating

Excellent as always never have a problem your service department is exemplary and Simone is an excellent service advisor actually they all are More

by shrouds.delight-0e
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Anthony Karb

Mar 21, 2022

Nucar Nissan of Allentown responded

That's what we like to hear! Thank you for sharing your service experience with us. We will pass along your compliments to our staff. Please come see us again soon!

March 14, 2022

Dealership Rating
Employee Rating

Super Clean Facility with very knowledgeable, friendly and professional staff. Work was done in a timely manner and my vehicle was returned much cleaner than was presented there. My customer service repr More

by scapeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Nucar Nissan of Allentown responded

Thank you for taking the time to share your feedback! We are so glad to hear that Simone provided you with an awesome experience! We truly appreciate you choosing Rothrock and look forward to seeing you in the future! Have a great day!

March 08, 2022

Dealership Rating
Employee Rating

No issues when dropping off vehicle. Had a rental ready and was callled when finished More

by CUTEG24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Mar 10, 2022

Nucar Nissan of Allentown responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2022

Dealership Rating
Employee Rating

car is always in the shop and never is fixed. beyond frustrating. the cars been in the shop more times then i’ve personally even had it at my home More

by Madison.Houchens15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 11, 2022

Nucar Nissan of Allentown responded

Madison, we appreciate you for taking the time to leave a review. It is disappointing to hear that you’ve had a negative experience with our service department. We understand your frustration and we want to make sure we do everything we can to resolve this issue. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience so we may do just that. Please know we sincerely value your business and hope to hear from you soon. Thank you.

March 06, 2022

Dealership Rating
Employee Rating

very good company to deal with, no issues and very friendly fun folks. in .i almost want to break something so i could take it in to be fixed. haha More

by JSGENTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Nucar Nissan of Allentown responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

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