Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 26

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

March 05, 2022

Dealership Rating
Employee Rating

Always great service and friendly employees. I like the first come first serve service. I would recommend them to anyone and I do More

by KCGIRL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Nucar Nissan of Allentown responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2022

Dealership Rating
Employee Rating

They did excellent service to my 2004 nissan 350z roadster. They had gotten the work done as they said and was on time complete. I would recommend the nissan service to my Facebook 350z groups so oth More

by Thomas18032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer , Bill

Mar 08, 2022

Nucar Nissan of Allentown responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 05, 2022

Thomas18032 responded

Good services at a good and affordable price

Mar 09, 2022

Thomas18032 responded

Thank you. I will be bringing my nissan 350z into your service center b4 anyone else. Pleasure doing business with your dealership.

February 22, 2022

Dealership Rating
Employee Rating

hard to get in touch with, beyond frustrated with my car going into the shop every other week and nothing be fixed. NEVER will buy another Nissan nor will i ever recommend rothrock to anyone More

by Madison.Houchens15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 25, 2022

Nucar Nissan of Allentown responded

Madison, thank you for taking the time to share your feedback with us. It is unfortunate to hear your experience with our dealership has not been positive. We want to make sure we personally address your visit and find an appropriate solution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your earliest convenience. Please know we sincerely value your business and hope to hear from you soon.

February 17, 2022

Dealership Rating
Employee Rating

I brought my car in because I had a klunk noise coming from the rear, they found the problem right away and took care, very pleased with the service dept. More

by LARRYRAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill

Feb 21, 2022

Nucar Nissan of Allentown responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs.

February 14, 2022

Dealership Rating
Employee Rating

This place is horrible to deal with. ..after our bad experience when we got the car ( see my other review) now I'm trying to get service scheduled for it and its not any better...I cannot More

by vinte23
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 16, 2022

Nucar Nissan of Allentown responded

Hi there – we appreciate you for taking the time to leave us a review. We are saddened to hear that your experience hasn’t been great. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your experience, so we may work together to find an appropriate resolution. Please feel free to reach out to our General Manager, Ron Carl, at 484-223-0554.

Feb 22, 2022

vinte23 responded

FYI...that "free" inspection that I mentioned is not really free...they give you a free state inspection, but they charge $50 for the emission part...I do not think I need to mention this at this point, but I will not go to this place ever again.

February 09, 2022

Dealership Rating
Employee Rating

Great service. Simone was awesome to work with. Everyone there was friendly and my car was fixed up to expectations. More

by Dbuzz8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2022

Dbuzz8 responded

Good overall. Simone was fantastic.

February 08, 2022

Dealership Rating
Employee Rating

I made an appointment for Jeep service for ONE THING. I dropped my Jeep off the evening before. I get a call AT THE END OF THE DAY the day of my appointment for them to tell me the part they need (THAT ONE More

by CADEN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 10, 2022

Nucar Nissan of Allentown responded

Hi there – thank you for sharing your candid feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your earliest convenience. Thank you again.

February 07, 2022

Dealership Rating
Employee Rating

Very pleased with their service and repair cost . I trust them with all my vehicles. I own a older Nissan Frontier and they never try to sell me unnecessary repairs. More

by terrimazziotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Nucar Nissan of Allentown responded

Thank you for the amazing feedback! We are happy to hear you are completely satisfied with the service done to your vehicle. We hope you'll come back and see us soon!

February 05, 2022

Dealership Rating
Employee Rating

Service rep was very pleasant. For drop in oil changes can maybe make process quicker if possible or only do scheduled More

by DEGEROLAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Nucar Nissan of Allentown responded

Thank you for this feedback! We're always open to hear how we can make your next visit better. We appreciate you!

January 28, 2022

Dealership Rating
Employee Rating

Everyone is always extremely professional and helpful when I use the service department. This time was no exception! More

by kathrynbbest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2022

Nucar Nissan of Allentown responded

Thank you for your thoughtful 5-star review, Kathryn! We always strive to provide our valued customers with top-notch service. Let us know if there are any auto needs we can assist you with in the future!

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