Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 47

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.6
518 Reviews
4.6

518 Reviews

Write a Review

Dealership Experience

11 yrs, 8 mos

Industry Experience

11 yrs, 8 mos

Languages Spoken

English English

518 Reviews of Simone McErlean

December 07, 2019

Dealership Rating

Service Tire Pressure issue they were kind enough to get me in without an appointment. Courteous service and professional. Didn’t get the name of the lady hel More

by Paulina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2019

Nucar Nissan of Allentown responded

We're glad to hear they got you in promptly and were able to help, Paulina. Thank you for leaving such a great review! If there's anything else we can help you with, please let us know!

December 07, 2019

Dealership Rating
Employee Rating

Excellent customer service Alex is awesome at customer service And Simone. One of the gentlemen took me to work. I think it was Gary. Great service. Thank you More

by Cathleen Shorter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Christman, Alex Hieter

Dec 10, 2019

Nucar Nissan of Allentown responded

Cathleen, thank you for leaving us a review! We appreciate the feedback. So happy to hear our team was able to give you an excellent customer service experience.

December 05, 2019

Dealership Rating
Employee Rating

Pleasant and quick Everyone in the express service area was pleasant and helpful. We were ae to get our car in for an oil change with a quick turnaround time. More

by Ms9375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2019

Nucar Nissan of Allentown responded

Thank you for telling us how we are doing! We’re thrilled to hear that you had such a knock-out experience with our parts and service department. Come back and see us again soon!

December 02, 2019

Dealership Rating

terrible I dropped my car off the day before since the service appointment was at 8:30am. I arrived at 4pm and they hadn’t even started my service. All I was s More

by Steve
Recommend Dealer
No

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Makayla Mason, Wayne Roatche

Dec 03, 2019

Nucar Nissan of Allentown responded

Steve I apologize for the inconvenience we may have caused you during your repair process. There seems to have been a miscommunication error on our part and I would like to discuss it with you at your earliest convenience. Thanks Ron Carl Director of Operations - Office - 484-223-0554

November 30, 2019

Dealership Rating
Employee Rating

Excellent Service I receive excellent service and was given my car back back in ample time. Simone was very helpful and knowledgeable about the needs for my car. More

by Kpburns83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2019

Nucar Nissan of Allentown responded

Thanks for the great feedback! We strive to make every visit to our service department as painless and efficient as possible, and we’re glad to hear that Simone helped to do that for you. Let us know if there is anything else that we can help with in the future!

November 27, 2019

Dealership Rating
Employee Rating

Roth rock is reliable I got my tires changed and a wheel alignment for my Chevy and the service was terrific. Thank you to the entire staff at roth rock. More

by IAATMFM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg David , Daniel Rodriquez

Dec 02, 2019

Nucar Nissan of Allentown responded

Thank you for the 5-star review of your service experience with us! We appreciate it!

November 21, 2019

Dealership Rating

Good service but long wait due to part not in stock Replacement of a headline and it took 2.5 hours. Had to order the headlight, not in stock had to wait for arrival . Kept informed throughout . More

by DCHAP1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2019

Nucar Nissan of Allentown responded

Thank you for your feedback, we are glad to hear our team was able to get your headlight taken care of. We look forward to working with you during your next appointment.

November 19, 2019

Dealership Rating
Employee Rating

Car inspection I am always pleased with Rothrock service. Everyone is friendly and I think I am treated fairly. I bought my car at Rothrock in 2011 and have always More

by helenbachochin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2019

Nucar Nissan of Allentown responded

Thank you for the great review, Helen! Our service department is glad you have a great experience with us. We look forward to serving you again!

November 13, 2019

Dealership Rating
Employee Rating

Great!!!!!Clean Comfortable courteous. Very complete.Service was very professional,You weren’t rushed for any reason.This layed back vacilty I would recommend to anyone I enjoyed my visit. More

by THEEGHEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2019

Nucar Nissan of Allentown responded

We're glad it was a great service experience for you! Thank you for leaving a review. If there's anything else our team can help with, please let us know!

November 11, 2019

Dealership Rating
Employee Rating

Good service! I was treated well the entire time the service representative rolled out the red carpet she also made good recommendations, over all I was pleased. More

by abacourt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2019

Nucar Nissan of Allentown responded

We appreciate you so much and can't thank you enough for the wonderful review feedback! Thank you!

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