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Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 9

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

August 02, 2023

Dealership Rating
Employee Rating

Fantastic service techs, and knowledgeable friendly staff makes having service done on my vehicle enjoyable More

by billloch39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Print
Aug 03, 2023

Nucar Nissan of Allentown responded

We are thrilled to hear that your service was enjoyable! Thank you for your kind words about our staff and dealership! Take care!

July 30, 2023

Dealership Rating
Employee Rating

Waited 3 hours for new tires and oil change at a sit and wait appointment. After 2 hours of waiting I had to go find someone to get an update. In my opinion this is far from good customer service. More

by MBuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 31, 2023

Nucar Nissan of Allentown responded

Thank you for bringing you experience to our attention. We would like the opportunity to speak with you, and try to restore your confidence in our business. At your convenience, please call our General Manager, Ron Carl, at 484-223-0554, so we may personally address your concerns.

July 23, 2023

Dealership Rating
Employee Rating

I've use Rothrock for over 12 years and once again was completely satisfied with the service experience. They have earned by trust many times over. More

by pag5102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Print
Jul 24, 2023

Nucar Nissan of Allentown responded

Thank you for being a longtime and loyal customer! We appreciate your business with us everything you appear at our dealership! We are looking forward to seeing you again!

July 23, 2023

Dealership Rating
Employee Rating

Good service at dealership. The only problem I had was the month-long wait for the part. More

by jsraibeck
Recommend Dealer
Yes
Print
Jul 24, 2023

Nucar Nissan of Allentown responded

Thank you for your honest feedback! We are glad your service was good, and apologize for any inconvenience you had while waiting for your part! If you need anything additional, feel free to reach out to us!

July 18, 2023

Dealership Rating
Employee Rating

Everyone was very professional and very helpful. I am always surprised how friendly they are and they always remember me. More

by ALLAN.NEIBART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Ron Carl

Print
Jul 19, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback, Allan! We are glad that you found everyone so friendly! We hope to see you again in the future! Take care!

July 14, 2023

Dealership Rating
Employee Rating

Nobody answers phones and prices to change simple bulbs way too expensive. $35 to change simple side bulbs. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charlene Kratzer

Print
Jul 17, 2023

Nucar Nissan of Allentown responded

Glenn, we are sorry to hear you had this experience, as communication is very important to us. We would love to speak with you, and try to restore your confidence in our business. Please call our General Manager, Ron Carl, at 484-223-0554, so we may personally address your concerns.

July 07, 2023

Dealership Rating
Employee Rating

Always prompt, never push additional services on you, fair priced and have the express services option(convenient) More

by nkjupina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 10, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to leave such a kind review of your experience here at Rothrock Motors. We cannot thank you enough for your patronage, and we look forward to serving you again in the future.

July 05, 2023

Dealership Rating
Employee Rating

Their service is convenient and fairly priced . The staff is always very helpful and knowledgeable. More

by mjhoops13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

Print
Jul 06, 2023

Nucar Nissan of Allentown responded

We are so glad that you received service up to your standards! We hope to see you again in the future!

July 03, 2023

Dealership Rating
Employee Rating

Good customer service. I have been using this place for the last 13 years, so far no complains. More

by aohenriques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 05, 2023

Nucar Nissan of Allentown responded

Thank you so much for being such a longtime loyal customer! We hope we continue to see you for all of your auto related needs! Have a wonderful day!

June 28, 2023

Dealership Rating
Employee Rating

The service was very good, just seems a little expensive for what I only had done! More

by YUDT4413
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer, Chelsea Norton, Mario Sessanta, Kevin Podratz

Print
Jun 28, 2023

Nucar Nissan of Allentown responded

Hello, thank you for taking the time to give us this feedback! We sincerely appreciate your business, and if you need anything from us feel free to contact us!

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