"Was happy right up to the time---------"
Young Subaru sold me a hail damaged car without disclosing the fact that it was damaged. Here are the people I talked to thru out this transaction: 1. Skylar Faidiga/ Sales Mgr.-----She did the initial contact by email and we came to terms. Also, we talked about the vehicle quite a bit as I live in WA. State. To summarize she said after the car was detailed and put thru the service dept "it will look like a new car". 2. River Pererson Sales----He took over and we talked several times as well as emailed to co-ordinate my arrival as he was picking me up at the airport. We talked on more than one occasion about the condition of the car. 3. Ryan Howe/Used Car Sales Mgr.----First called in to ask the condition of tires as I was driving car back to WA.. Ryan called me back and sent pic. We talked about me car as it had just went thru service and he said that "they had to look for ways to spend money" as the car was in such good shape. I mentioned to him what Skylar had said about the car "being like new" when Young's service and detail get done and he replied "Now I know who to charge for the work if it does not meet you expectations". When I got there the car was parked inside an area where an employee was. cleaning up another car. It was not even close to "be like new" as Skylar had said. The interior was filthy. I asked River to open the hood and the engine compartment was a mess. Having come all the was from WA. State I was not happy and told River as much. River then cleaned the engine compartment. This was a car with just under 40K miles. There were a few other things I was not happy with but the fact that I was lied to about the detailing was the most upsetting. I then called Ryan and told him I was not happy. He then offered me ***$250.00 to get the car detailed when I get home. Telling me it would take 2 corporate signatures and I should expect it the "middle of the following week at the latest". That was over 2 weeks ago but I will say that River has assured me the "check is in the mail" within the next week or so. I am seeking damages for them selling a hail damaged car that they knew was damaged and that is why they did not have the car detailed when I got there and why it was parked inside and dirty. The paperwork supplied had listed "sublet to Avis" for the detailing then list it as "detailed by sales lot tech". Hail damaged is hard to fix and they knew if they did not detail the car and have it parked outside it would be less noticeable.
***I just got the $250.00 in the mail today.
"A very positive experience twice over"
There had been a recent accident in a 2016 Subaru Forester. The vehicle, at the very least, had prevented serious injury due to its’ safety features and we knew we wanted another. Contact was initiated with the four dealerships in the area. 2 of the 4 contacted me directly, but it was the folks at Young Subaru that gave the least pressure and the best vibe starting with Skylar and Amy Jo. The deal was sealed by Lance McNamara. Friendly, approachable and knowledgeable, as were all with whom we worked, Lance made it a conversation and we stayed with Young Subaru because of him. Shortly thereafter, a vehicular upgrade was needed on my part and I reached out again to Young. Skylar gave me the info I needed for research and Lance contacted me. The conversation continued and we are now a 2 Subaru family because of Lance and Skylar. I highly recommend Young Subaru. The entire team makes you feel welcome and that you are a part of the whole. They are an active part of their community and take care of their customers. We always felt (and continue to post-purchase) that we matter and our safety and satisfaction is important. While Young Subaru is a business for whom profit means continued existence, they enable their Sales Team to do good work with the individual(s) before them. A shout out, too, to their Finance Team. After dealing with Finance Managers elsewhere in the country, I expected to have to put up a wall and dig a moat. They are great representatives of an excellent organization. Give Young Subaru a call or send them an email. Skylar, Amy Jo, and Lance are my goto contacts. Kudos to all! Thanks and kudos, too, to the first persons you see when entering the building, their Receptionist Team. Edith and Katie are amazing and keep it all together with a smile. P.S. At present I am unable to give Lance a star rating with this review, but I assure you, he deserves 5 stars!
"Outstanding service "
I had a problem with the key getting stuck in the ignition. Parker, the service manager, provided me with a rental car, at no charge, as my 2017 Outback is still under warranty. It was discovered the the gear shift was faulty and it was replaced. 24000 mile service was also performed and it was discovered the the battery was leaking acid. The battery was replaced free of charge. In the two years since I took possession of my Outback at Young, my experience with Young Subaru has been more than anyone would expect from a car dealership. I am a resident of Arizona and will deal only with Young Subaru as they are honest and sincere. These qualities you do not find in the Phoenix area. I am in the market for a 2019 Forester Touring Model and will look to drive one back to Az in August.
DO NOT DEAL WITH THIS COMPANY. A few weeks ago my mother spent about 20k on a new vehicle from Subaru on Riverdale Rd. She had purchased upgrades that had to be installed at a later date. When she took it in to get those upgrades, they offered her a "loaner car" for 3 days during the upgrade process. When she returned the loaner car it was inspected and everything was fine. She then got a call the next day that the windshield was cracked and it was going to be 850 dollars to replace. They stated the manager over the service dept. did "his best" and got it down to 710 dollars... We repeatedly asked for a picture of this cracked windshield or to see it, they had already replaced it and no picture was found. During the pre and post inspection, this "cracked windshield" was never seen by my mother, nor by the inspector, or on any inspection sheet they could show proof of. This company prays on older women, and forced her to pay 710 dollars for a windshield on a "loaner vehicle" they offered no insurance on. They then proceeded to put the blame on her for not spending "30 minutes that other people have spent" to inspect the vehicle herself. Apparently, the chip was up at the very top where the dark strip is and had already started to crack downwards, yet no one at the dealership saw it while she was there. She never drove on any roads that exceeded 35mph in that vehicle. We sat down with the location manager and the assistant manager, to say the least they were arrogant, presumptuous, and extremely apathetic. While we were trying to make it right, or even make sense of the situation, they proved to us over and over within the hour and a half we were there, that they were only in the business to make money. We were willing to pay for the windshield- which was 320 dollars- but they would not wave the labor due the lack on their part. My mother is disheartened and regrets investing her money into, what the staff has proved to be, such a shady company. My family is expanding, I am in the market for a new vehicle and WILL NOT be wasting my time at Subaru. They don't care about their clients and will take advantage of anyone they can to make an extra dollar. I am reaching out to talk to the district manager and/or owner, due to the location managers at Riverdale. I hope to save anyone from going through something like this. Word of mouth is stronger than any advertising.
I strongly suggest not dealing with these crooks. I hope everyone goes the extra mile to save themselves, so they don't end up forking out hundreds of dollars for fraudulent inspections.