Sohail Butt | Page 72

I had a great experiance always, but I was offered a referral commission and they completely ignored it at the end the sales persons . What was that all about? referral commission and they completely ignored it at the end the sales persons . What was that all about? More

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Our experience was a good one - - no pressure - - questions were answered and help was always available. We liked our salesman - - glad for his long years of experience. He knows what the customer questions were answered and help was always available. We liked our salesman - - glad for his long years of experience. He knows what the customer expects and delivers. We did not plan to buy a car so readily on that day - - it was our 40th year anniversary so we thought that it turned out to be a nice way to commemorate our years together. My husband had seen the Venza and had wanted me to look at it - - we originally were leaning toward a Camry or the Avalon - - after i saw the Venza i thought- - this is what I was looking for - - the perfect crossover vehicle for me. We like the Toyota brand for reliability. My Dad drove his 30 year old Toyota until he was no longer able to drive. We sold it to a friend and it is still running. Elvin Witcher was our salesperson - - we test drove the 2014 Venza and when we were deciding on the 2013 he took us out again for the test drive of that vehicle. We decided on the 2013 as it was our year and we liked the 0% financing - - that was the deal-maker for us. We returned later in the week to do the financing and met with Jason Pallas who took us thru all the ins and outs and the paperwork. We liked the computer where we could readily see the transactions and any changes that were made. Everything was explained and a second time if we had forgotten. We appreciated his patience and earnestness in getting things right with the pricing and the credits and the financing package. On a return visit to the showroom with my car to drop off paperwork, I was approached by Jeff (Benham)? who made himself available to answer a few technical questions on the Venza features. He answered all questions and was helpful. When I later returned to pick up my car from a service appointment i ran into him again and he spent time with me in the Venza going thru the phone operation and set-up - - - as I had forgotten some of the features and their operation. Even though I had not purchased the car from him as the salesperson he still took the time to help me out. I liked the efficiency of the receptionist and her phone manner - - i did tell her this - - just because we are customers in the showroom it does not mean that we aren't listening to what is going on with different staff and people. All in all we had a nice experience and could not believe that buying a car was not the nightmare that we had dreaded !! I guess the old days of car buying are finally over and that is a good thing. Oh and a nice touch were the refreshments offered and the restroom was clean !! More

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This has been the most stressful process ever. I didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable a didn't even get to test drive the car because they had lost the key. They made me put down 250.00 for no apperant reason and said it was refundable and I'm still waiting on that. I felt i was fooled into adding tons of crap to the car and ended up paying tons more money for the car. I have called numerous time to get some answer about insurance and registration...left messages and no one calls me back. I wouldn't recommend anyone to go there. Cars are nice..customers service horrible. More

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I highly recommend Toyota of Wallingford for their professionalism, courtesy and friendliness. My experience with Gloria Fernandez, Steve Rincon and Sohail Butt was a great one. Not only did they me professionalism, courtesy and friendliness. My experience with Gloria Fernandez, Steve Rincon and Sohail Butt was a great one. Not only did they meet my needs, but took their time with me. It is wonderful to see how they not only embrace their customers but also embrace diversity in the workplace. It was a great experience overall and I am a completely satisfied customer. They made me feel like part of the family. Thank you Toyota of Wallingford for all that you do! - Sincerely, Janick T. Gordils More

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This was my second experience in buying a car from this dealership. The first was about 6 years ago. This remains a very comfortable dealership to work with. For this visit we dealt with a new sales consul dealership. The first was about 6 years ago. This remains a very comfortable dealership to work with. For this visit we dealt with a new sales consultant, Nick, who was friendly, courteous, and while, maybe a bit nervous at first, knew answers to most of the questions we posed. Frank, the General Sales Manager, supported the discussions with Nick and also couldn't have been nicer and without pressure. In the end we made the decision to lease a PriusV. We believe the amount provided for the trade-in for our Kia van, as well as the price for the lease of the new car, was very fair. More

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When I went to Toyota and Scion of Wallingford, I was nervous about buying a used car. The sales consultant Frank Pagliuca was very friendly and made me feel comfortable immediately. When we had decided nervous about buying a used car. The sales consultant Frank Pagliuca was very friendly and made me feel comfortable immediately. When we had decided on the car I wanted to purchase, my father and I met with the finance manager Gloria Fernandez, and she couldn't be any nicer. Between Frank and Gloria, I had the best first car buying experience anybody could have! More

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It was a pleasure visiting your dealer again, I was very pleased. My first language is Spanish so my English is off sometimes its very difficult trying to explain exactly what I want in English but you did pleased. My first language is Spanish so my English is off sometimes its very difficult trying to explain exactly what I want in English but you did have some Spanish speaking workers that helped me 100% and made sure I left with exactly what I wanted. Your employees that worked with me were great they had very good people skills I would like to rate Yamil Ayala, Gloria Fernandez, & Sohail Butt a 5.5 for the excellent people skills thank you for this great experience. More

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i would just like to thank everyone at this dealership for all the help from the owner to the staff they were all friendly and very helpful make you feel like family. Also want to say thank you to Steve J for all the help from the owner to the staff they were all friendly and very helpful make you feel like family. Also want to say thank you to Steve JR, Mike Cote, Sohail and Gloria hope you all have a good summer i will driving my new car. Thank You Jonathan Garcia More

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Gloria, Sohail, Frank, and Celina all went above and beyond to help get me my new Rav 4. I know that it was not easy obtaining financing at all for me, let alone to put together the deal that we got. beyond to help get me my new Rav 4. I know that it was not easy obtaining financing at all for me, let alone to put together the deal that we got. I am very happy with my new car, and we plan on coming back to see them for a new vehicle for my son and husband in about a year. They were all great to work with, and Gloria especially has a very warm personality that makes you feel comfortable. More

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Ralph and Gloria were extremely knowledgeable and helpful and made the buying experience a pleasure. No hassles, straight talk. Ralph was very attentive to my inquiries and his responsiveness was very much a and made the buying experience a pleasure. No hassles, straight talk. Ralph was very attentive to my inquiries and his responsiveness was very much appreciated, Gloria knows her stuff and was a pleasure to work with. I would certainly recommend these individuals to others who are interested in a professional and courteous experience when buying a car. Bob has serviced my older vehicles in the past and is great at his job. Sohail is a true gentleman. More

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