Sonny Patel | Page 2

Fair dealership I initially had an issue with the X2 I leased and Sonny from New Century BMW was extremely fair and helpful in rectifying the situation. I apprecia I initially had an issue with the X2 I leased and Sonny from New Century BMW was extremely fair and helpful in rectifying the situation. I appreciate the professionalism I experienced and I would recommend this dealership if you are looking for a fair deal. More

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Great Customer Service We purchased a X3 this weekend from New Century BMW. Sammi and Diana provided great customer service during the purchase. We had lots of questions on We purchased a X3 this weekend from New Century BMW. Sammi and Diana provided great customer service during the purchase. We had lots of questions on the new features and they were patient and friendly through the entire process. Highly recommend them both!! Oh and we got a great deal too! More

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Great Dealership led by Great People! I realize these two words don't typically go together but NCBMW is a truly great place to get a car if you are looking for a BMW. You can buy a luxury I realize these two words don't typically go together but NCBMW is a truly great place to get a car if you are looking for a BMW. You can buy a luxury euro many places today in LA, (we have owned Mercedes and Audi) but these guys and this dealership, in particular, are worth your look because of their customer service. My true test of a dealership is how they treat you after you have made the purchase and I am pleased to report that they are every bit as attentive once you are an owner as you are when you are a prospective purchaser. I would highly recommend them to anyone looking for this type of vehicle, and if you are moving between brands these guys are tremendous resources to help you figure out if their brand is a fit . More

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Best bmw dealership One of the best bmw dealer ships around. I been to many bmw dealerships, but everyone at new century is friendly and no matter how busy, they will alw One of the best bmw dealer ships around. I been to many bmw dealerships, but everyone at new century is friendly and no matter how busy, they will always take the time to go the extra mile to help. Elivis Bolm is my goto guy for everything and anything I need help with. Elivis Blohm got me into my car I wanted and I never hesitate to call him for anything I need because he’s made me feel right at home. Elivis Blohm! Elvis Blohm! Elvis Blohm. Goto him and he will take care of you like family. More

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Very professional - Sony Patel and Ken Chau are top pros. Our family was treated like VIP’s! This is our son’s first car and he will never forget the generosity and kindness shown him from Sonny and Ken. We c Our family was treated like VIP’s! This is our son’s first car and he will never forget the generosity and kindness shown him from Sonny and Ken. We could not be more pleased and will highly recommend these gentleman to everyone. This is the gold standard of real customer service! Chris and Sharon McTigue More

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Elvis Blohm is amazing! Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Ce Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Century BMW. Thanks again for making my experience as a first time BMW owner amazing! More

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Ken Chau and his team are true professionals We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointi We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointing. Then came an e-mail from Sonny Patel (general manager at New Century) with a great offer. After a few friendly email exchanges and a phone call (Sonny was warm, direct, and very helpful), we were in their dealership that night to do the paperwork. After welcoming us and confirming terms, Sonny introduced us to Ken Chau who took over. It was already late, certainly well past his typical ending time. But you couldn't see it in his positive demeanor. With enthusiasm and attentiveness, Ken showed us the vehicles that were available to us, answered our questions, and anticipated questions that maybe we hadn't thought to ask. The truth is that we are high maintenance customers and probably aren't the easiest to deal with. But Ken seemed truly grateful to have us at his dealership from the moment we met until the end of the night when we drove off in our new 530i. It was the most pleasant car buying / leasing experience I've ever had and this includes a history with luxury vehicles where dealerships strive for a VIP treatment. I intend to refer friends and family to Ken. He is transparent, ready to bend over backwards to make you happy, and committed to his craft. And he provides excellent experience in a way that isn't overbearing - it really is just an extension of his inviting and warm personality. Customer service like this can't be taught - it's innate. To be clear, Sonny was excellent as well but understandably, with his management duties, he had to disappear for parts of the transaction. He did go out of his way to find me some bags to put personal items in because we were trading in an old X5 as part of the transaction. And lastly, I should note that the finance professional was very good as well. We just wanted to get done with the paperwork (it was late) and he was accommodating, professional and funny. Unfortunately, I forget his name. Thanks to the New Century Team! More

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