Sonny Wolfenbarger | Page 4

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

Lenoir City Ford, Inc. responded

Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Lenoir City Ford, Inc. responded

Thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you!

Lenoir City Ford, Inc. responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

Lenoir City Ford, Inc. responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Lenoir City Ford, Inc. responded

Thank you for the kind words Larry. We appreciate your loyal patronage and look forward to serving you in the future with all of your car-care needs.

Lenoir City Ford, Inc. responded

We are glad we were able to make this a stress-free experience for you. Let us know if you need anything.