Sonya Miller | Page 2

Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More

by NOREEN_CHARRON Verified Customer Verified Customer

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Friendly Staff The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of tim The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of time and will always be honest about your vehicle. I did love the tracking service and the call telling me my vehicle was ready. Convenient walk to the mall to pass the time. I go out of my way to get my car serviced here. More

by ALYSSAADKISON Verified Customer Verified Customer

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Great service! Ashley and Sonya are fantastic! Top rate service! First trip in was for oil change and tire rotation on a Friday night at 7:00. Next was for a full Ashley and Sonya are fantastic! Top rate service! First trip in was for oil change and tire rotation on a Friday night at 7:00. Next was for a full set of tires, no crazy upselling just down to Earth about what I need for my vehicle and for the way I drive. More

by kphayes5 Verified Customer Verified Customer

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Great service Went there for oil change, found out my front breaks were in bad shape and needed to be replaced. Because I use ‘bozard ford’ all the time, I accumul Went there for oil change, found out my front breaks were in bad shape and needed to be replaced. Because I use ‘bozard ford’ all the time, I accumulated a lot of cash back over the years. So an oil change and new front breaks (including having the rotors Turned) only cost me $78.00..........yesssss thank you Sonia More

by Aew52 Verified Customer Verified Customer

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Top Notch Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony More

by arcolangelo Verified Customer Verified Customer

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Efficient and courteous Everything was as expected. I have been using Bozard's Quick Lane for over a year now and they are always professional and efficient, with a fair pric Everything was as expected. I have been using Bozard's Quick Lane for over a year now and they are always professional and efficient, with a fair price. More

by ricobobbyd Verified Customer Verified Customer

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The Works Came in had coffee and cookies, fed and played with my 4 mo. old baby girl, and they were done! This is on a busy Saturday, NOTE: This is not the onl Came in had coffee and cookies, fed and played with my 4 mo. old baby girl, and they were done! This is on a busy Saturday, NOTE: This is not the only time this has happened, they are always great to their customers. More

by LouDez Verified Customer Verified Customer

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Your in and your out - just that quick! Sonya and Keven were easy going service reps that make the customer feel at ease when dropping of their vehicle for service. I must also add that Dav Sonya and Keven were easy going service reps that make the customer feel at ease when dropping of their vehicle for service. I must also add that David Shutts is a great person to have to "greet" customers. He's a very friendly person that I've talked to for years but never mentioned his service ice that he renders to Bozard! More

by dcseery Verified Customer Verified Customer

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went to fix old truck ended up with new one I have used this dealership before, My family has been doing business with Bozard Ford since late 1940's early 1950's sorry aging parents that's what I have used this dealership before, My family has been doing business with Bozard Ford since late 1940's early 1950's sorry aging parents that's what they remember. Between my Step Father ,Mom , Father and Step Mom brother myself since 1982. And .i was suppose to go in to have my 2013 F-150 worked on and was talking to Mrs Sonya Miller in the quick lube and told me about a sale up front and recommend to me to see MS Jena Thomas, Ms Thomas showed me a 2018 F-150 XL and she presented me a good deal and Mr Patrick Robertson helped alot with a decent trade in allowance for my 2013 F-150 STX , Mr Garcia arranged the financing and added a few toys to make my life easier and all but the few things I had to purchase for it Was done by Mr Billy Arndt due to a Mis communication on my part I had to wait about 3 hrs to finish deleivery of the new truck wasnt nobodies fault but mine and mine alone for that screw up. but The most interesting very polite and very cheerful young lady was the "Director of First impressions" Ms Hailey I really enjoyed her inner beauty as well as her friendliness and she actually cared if I was being cared for and comfortable Her Mom did a good job with her being soo young and all I took her for being much Older! LOL the only compliant i have is some of the Toys and gadgets where over priced and expensive you could get less else where like Oreilleys or Napa prime example is rain shades for the doors $130.00 when I got them at O'Reilleys same thing for $85.00 big difference but hey the people are great clean and Fun dealership had the deal done in a matter of 2 to 2 hrs 30 min . i was suppose to pick up the new truck on Saturday but went on Friday afternoon instead, see not their Fault at all I had to wait it was my fault for failure to talk to these folks !In the past i have dealt with Mr Bressler in the quick lube and Ms Bueno and Mrs ( Roberson) Miller now I wish her and her New husband the best in their new life together all are great diligent people > And I knew Letti and Bo Bozard most of my Life we all grew up together .! Its like coming home and doing business with friends and keeping our money Local in the ST Augustine community. More

by mda2172 Verified Customer Verified Customer

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First visit - best service ever! I just moved to St. Augustine from California and this was my first service appointment at Bozard. My car was in and out in a little over an hour - in I just moved to St. Augustine from California and this was my first service appointment at Bozard. My car was in and out in a little over an hour - including a complimentary car wash! Sonya was terrific - thank you! More

by WENDYWMATHIS Verified Customer Verified Customer

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