Sonya Miller | Page 2

CONSISTENTLY PLEASANT! Sonya is an amazing associate! She provides 100% exceptional customer service every time I come in for any visit. Even after I moved from St Augustine Sonya is an amazing associate! She provides 100% exceptional customer service every time I come in for any visit. Even after I moved from St Augustine to Jacksonville, I still visit Sonya for all my service needs because she is helpful, considerate, and awesome at her job. More

by jamie.dominguez85 Verified Customer Verified Customer

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Wonderful friendly service. This was my third time in for service at Bozard Ford Lincoln. Can't say enough good things! It's always about people and Bozard Ford Lincoln has some This was my third time in for service at Bozard Ford Lincoln. Can't say enough good things! It's always about people and Bozard Ford Lincoln has some of the best around! I will definitely be back!! More

by RONGALL6587 Verified Customer Verified Customer

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Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More

by NOREEN_CHARRON Verified Customer Verified Customer

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Friendly Staff The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of tim The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of time and will always be honest about your vehicle. I did love the tracking service and the call telling me my vehicle was ready. Convenient walk to the mall to pass the time. I go out of my way to get my car serviced here. More

by ALYSSAADKISON Verified Customer Verified Customer

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Great service! Ashley and Sonya are fantastic! Top rate service! First trip in was for oil change and tire rotation on a Friday night at 7:00. Next was for a full Ashley and Sonya are fantastic! Top rate service! First trip in was for oil change and tire rotation on a Friday night at 7:00. Next was for a full set of tires, no crazy upselling just down to Earth about what I need for my vehicle and for the way I drive. More

by kphayes5 Verified Customer Verified Customer

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Great service Went there for oil change, found out my front breaks were in bad shape and needed to be replaced. Because I use ‘bozard ford’ all the time, I accumul Went there for oil change, found out my front breaks were in bad shape and needed to be replaced. Because I use ‘bozard ford’ all the time, I accumulated a lot of cash back over the years. So an oil change and new front breaks (including having the rotors Turned) only cost me $78.00..........yesssss thank you Sonia More

by Aew52 Verified Customer Verified Customer

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Top Notch Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony More

by arcolangelo Verified Customer Verified Customer

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Efficient and courteous Everything was as expected. I have been using Bozard's Quick Lane for over a year now and they are always professional and efficient, with a fair pric Everything was as expected. I have been using Bozard's Quick Lane for over a year now and they are always professional and efficient, with a fair price. More

by ricobobbyd Verified Customer Verified Customer

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The Works Came in had coffee and cookies, fed and played with my 4 mo. old baby girl, and they were done! This is on a busy Saturday, NOTE: This is not the onl Came in had coffee and cookies, fed and played with my 4 mo. old baby girl, and they were done! This is on a busy Saturday, NOTE: This is not the only time this has happened, they are always great to their customers. More

by LouDez Verified Customer Verified Customer

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Your in and your out - just that quick! Sonya and Keven were easy going service reps that make the customer feel at ease when dropping of their vehicle for service. I must also add that Dav Sonya and Keven were easy going service reps that make the customer feel at ease when dropping of their vehicle for service. I must also add that David Shutts is a great person to have to "greet" customers. He's a very friendly person that I've talked to for years but never mentioned his service ice that he renders to Bozard! More

by dcseery Verified Customer Verified Customer

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