Steffy Hernandez | Page 14

Excellent customer service , car was done when promised and great customer wait area and amenities and great customer wait area and amenities More

by JUANCHO138 Verified Customer Verified Customer

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Nice place and good personal I will recommend this company so far I was pleased. company so far I was pleased. More

by LALAOLMOS1 Verified Customer Verified Customer

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New you need to bring the water bottles back. People are polite, location new new People are polite, location new new More

by MARILYN_MANNING Verified Customer Verified Customer

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Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON Verified Customer Verified Customer

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I was taken care of with excellent care fast friendly knowledgeable professionals as well as fast Uber service that Steffy arranged. knowledgeable professionals as well as fast Uber service that Steffy arranged. More

by PAULETTEBEAULIEU50 Verified Customer Verified Customer

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The staff is nice and attentive. Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled a Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled appointment made 3 weeks in advance. More

by slove55 Verified Customer Verified Customer

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Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper Verified Customer Verified Customer

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Steph is my service advisor and I had a warning indication about th inverter coolant needing attention on Thursday. She was able to find a appointment for me on monday which is really great. Duri indication about th inverter coolant needing attention on Thursday. She was able to find a appointment for me on monday which is really great. During this call I also talked with Stephanie in the parts department who looked up the cooling fluids for the engine and the inverter. We found that coolant for the engine was low, but not low enough to cause a problem. On monday Step found that the recall for the problem with the inverter couldn't be fixed because the sticker wasn't available to show it had been fixed. Star parts deparment had all the other parts. So we will try again to fix the recall. Star service added fluid to the engine coolant and the car is doing fine. The lady who answers the general phone number and directs the calls was also fantastic. She was very patient making sure I got to talk with everybody to help me determine the source of the problem and possible ways to fix the problem. More

by PAW281 Verified Customer Verified Customer

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Steffy did a great job explaining what needed to be done to my vehicle. I appreciate the communication that was received while my car was being worked on. to my vehicle. I appreciate the communication that was received while my car was being worked on. More

by diana_manion Verified Customer Verified Customer

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This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! send off. . Servcice was great thank you! More

by slynetteh Verified Customer Verified Customer

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