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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai

Steffy Hernandez | Page 15

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3
149 Reviews
4.3

149 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

August 11, 2023

Dealership Rating
Employee Rating

Great job helpful good job great job great work helpful 👏 very helpful very nice communication More

by redbillydogf9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

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Aug 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 31, 2023

Dealership Rating
Employee Rating

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Print
Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

Jul 31, 2023

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

July 30, 2023

Dealership Rating
Employee Rating

Great customer service and very informative about my car from Steffi and Service Department ! Thanks you. More

by richardyensan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 31, 2023

Big Star Hyundai responded

Thank you! We are delighted that Steffy was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 30, 2023

Dealership Rating
Employee Rating

Very nice people and great customer service and very comprehensive to the public and to the people More

by JANNETH19RODRI@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung, Kohl Young

Print
Jul 31, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 29, 2023

Dealership Rating
Employee Rating

Worst experience possible for a brand new vehicle. Expressed concerns, no follow-ip from anyone. More

by Msullinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: zzRandol zzManjarrez

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Jul 31, 2023

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that your follow-up experience with us was not a more positive one. We agree that communication during and after the sale is the cornerstone of a good relationship. Feel reach out to me directly at your earliest convenience with your best contact information so we can discuss where we are at and how to move forward. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

July 29, 2023

Dealership Rating
Employee Rating

I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). More

by CHRIST482016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Juan Vasquez , zzGabriel zzCruz, zzPaul zzHewitt, zzSterling zzWhitely, zzBilly zzWilliams, Salesman Rodrigo.

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Jul 31, 2023

Big Star Hyundai responded

Thank you! We are delighted that Rodrigo and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 29, 2023

Dealership Rating
Employee Rating

Was very helpful and satisfied with the service I received will recommend to others to check out More

by toshamoore37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung, zzKaleb zzChadwell, zzBilly zzWilliams, Dede

Print
Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 29, 2023

Dealership Rating
Employee Rating

I thought customers service was very good. She was very kind and smart. I recommend her. Thank you More

by bymoon6651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Print
Jul 31, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 29, 2023

Dealership Rating
Employee Rating

Always Great Customer Service- Steffy is the BEST! She’s very thorough, she listens to me & my concerns & keeps me on track as far as my service needs so that my vehicle stays in tip top condition! More

by DVARNER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 29, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Steffy was able to provide you with an exceptional, 5-Star experience!

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