Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Steffy Hernandez

Overview Reviews (149)

View All Employees

< View All Employees

Steffy Hernandez

Steffy Hernandez | Page 8

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3

149 Reviews

4.3

149 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (149)

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

Write a Review

November 01, 2024

Dealership Rating

Employee Rating

Every time I visit big star I met with the best of Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the effo Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the efforts that they do for me More

by MRKJBROOKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 28, 2024

Dealership Rating

Employee Rating

Bryan was great and the service was very thorough and everything recommended was performed thank you. everything recommended was performed thank you. More

by contreras.Edith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 27, 2024

Dealership Rating

Employee Rating

Service department was fast, courteous and very thorough. Gave good explanations. Returned the vehicle clean inside and out. Gave good explanations. Returned the vehicle clean inside and out. More

by B-PEARCE1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 22, 2024

Dealership Rating

Employee Rating

Customer service was great and car is left clean after my services are done! Great people services are done! Great people More

by DELANIE485

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 21, 2024

Dealership Rating

Employee Rating

Everyone always takes great care of my car and of me. It’s why I always come back. It’s why I always come back. More

by pelletshorty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan Vasquez

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 18, 2024

Dealership Rating

Employee Rating

My service advisor Steff was very professional and communicative. She texted, emailed me and called me. She also went far and beyond to find parts my vehicle needed. communicative. She texted, emailed me and called me. She also went far and beyond to find parts my vehicle needed. More

by MPENA99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 18, 2024

Dealership Rating

Employee Rating

service was good only thing i didn’t like it was wait time even after an appointment i have to wait 2 and half hour just for oil change time even after an appointment i have to wait 2 and half hour just for oil change More

by Lukman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 12, 2024

Dealership Rating

Employee Rating

I have owned three different Santa Fe's over the years and have always had a good experience from this dealership. and have always had a good experience from this dealership. More

by MGAZAW33

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa

Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 05, 2024

Dealership Rating

Employee Rating

Best accommodations for customers. . It is easy to schedule. Staffs were very helpful and super nice. . It is easy to schedule. Staffs were very helpful and super nice. More

by Christina Hoang

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Oct 07, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 03, 2024

Dealership Rating

Employee Rating

Steffi was very helpful and got my issue resolved quickly. She got my replacement windshield calibrated, took care of a recall, oil change, and provided me with a loaner. She went above and beyond. quickly. She got my replacement windshield calibrated, took care of a recall, oil change, and provided me with a loaner. She went above and beyond. More

by strom.chris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 04, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!