Great New Car Buying Experience ~
Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Cos
Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Costco buying program.
I believe Charlie was in some training and Stephanie showed us the vehicles and did the test drive with us. Her patience and wealth of information when it came to helping
us figure out which Subaru model would work best was great ! I really came in thinking the Outback would fit my needs the best, but glad I settled on the Forester.
Stephanie spent a number of hours with us and after I drove four vehicles, I believe I made the best choice for me and we purchased a 2017 Forester.
Charlie did the vehicle check out and went over it with me, w/patience and a lot of knowledge.
Jeff and I have purchased many vehicles over the years; Stephanie and Charlie made it an extremely pleasant experience (which is a rare statement that I could make in our car shopping/buying experiences in the past).
Excellent Internet sales person
My recent purchase of a new Crosstrek was very satisfying. I am deaf and the sales person worked diligently with me and the sales manager to get the p
My recent purchase of a new Crosstrek was very satisfying. I am deaf and the sales person worked diligently with me and the sales manager to get the price I wanted to pay. Stephanie Culver took me by hand (figuratively) and worked with my handicap to make me happy with my purchase. This is the second car we purchased at this dealer and for my money the only one to trust and make you feel comfortable..I went from online chat to test drive to purchase with no pressure what so ever and constantly in the loop of what was happening. Great sales crew. My service experience was second to none with my previous purchase of a 2015 Forester. Total dealer package of helpful folks working for you.
by Ollie and me
For more than forty years, the car buying experience has never been one I particularly looked forward to. However, recently I attempted to purchase
For more than forty years, the car buying experience has never been one I particularly looked forward to. However, recently I attempted to purchase a new Subaru Outback from a local dealership in NC. The experience was nothing short terrible. They had too many people involved in the sale and no one seemed to know what the other was doing (or maybe they did). It felt like I was working with the three stooges except there were four of them. They had the car I wanted and at the price I wanted, but finally, after two weeks (it felt like two months), I gave up on them and just walked out never to return. After about a month I decided to try expanding my car search outside my local area. I did an internet car search on CarGurus.com and quickly found the exact car I was looking for at Troncalli Subaru in Georgia. It was located about 175 miles from me but I sent a request to be contacted. Within about fifteen minutes I received a phone call from Stephanie Culver at Troncalli Subaru. From that point, my car buying experience was forever changed. Ms. Culver was a delight. I found her professional, friendly, knowledgeable, organized, and just an overall pleasure to work with. A very competitive price was quickly negotiated over the phone. Pricing was straight-forward, up-front, hassle-free and confirmed by email. Within days, I was on my way to Georgia to pick up my new Subaru Outback. While there, I also met and talked to several others who assisted in completing the transaction. They were friendly, helpful, and treated me almost like family. I couldn't be happier with my new Subaru, and the experience not only met my expectations, it exceeded them. It was well worth the long drive and I would gladly do it again. I highly recommend Toncalli Subaru, Stephanie Culver, the Toncalli Subaru family, and CarGurus.com to anyone looking for an outstanding car buying experience.
On my first visit I saw Bob Cichocki. He took me for a test drive. He was very professonal, good at showing me all the features, and very friendly.
On my first visit I saw Bob Cichocki. He took me for a test drive. He was very professonal, good at showing me all the features, and very friendly. However I wasn't quite ready to make a purchase. A few weeks later, my husband went online and started dealing with Stephanie Culver, so when we were ready to make the purchase, I went to see Stephanie, since she did all the "paper" work, and they assured me that Bob Cichocki would get a part of the commission. Stephanie was an absolute pleasure to work with. She was professional, very knowledgeable, and yet she was warm and friendly. I ended up taking advantage of the financing since there is 0 interest, so I also dealt with Casey Cash. He too was very professional and friendly. The finalization of the documents was quite easy. So now I am happily a part of "the Subaru Family"!
by Christine Harcarik
Other Employees Tagged:
Bob "Subaru Bob" Cichocki
Absolutely the best
Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drov
Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drove out in under an hour and a half with a gorgeous Crosstrek 2.0i Premium for a heck of a deal. They even paired my phone to the car for us! Thanks for staying late and making the deal happen. This was the best car experience we've ever had. I am sure we'll be back!
We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not fi
We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not find the Forester with the features I desired, prices and locations. Stephanie was most helpful with the questions she had answered and the comments she had made in assisting me to decide on the purchase of our 2017 Forester. Hope to do business with you again in August 2019
by Murphy mountaineer
Other Employees Tagged:
Helped Me Find the Perfect Car
Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after
Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after my car died, I took a trip to Oregon to backpack with friends - there were Subarus everywhere. I loved how the Crosstrek looked, so I decided to start my car search by looking at used Subarus. My budget was around 20k.
I found a couple of used Crosstreks in my price range at Troncalli Subaru. Since it was pretty close to my house, I decided to stop by and see if I even liked driving the Crosstrek. Stephanie took me on a test drive of the new Crosstreks and I loved it. Since a new one was out of my price range, I started looking at the used ones they had. There weren't that many, but the next day, I couldn't stop thinking about the orange crosstrek I'd seen. It started growing on me, but it was just out of my price range. Thankfully Stephanie worked with me to get it marked down from the suggested price and into a range that my budget could handle.
She was awesome about not pushing me into getting a car and followed up just the right amount. She even helped me when I asked her questions about the other used Crosstreks I was looking at for different sellers. This was my first car buying experience and it's going to be hard to top.
Other Employees Tagged:
48 hour happy Subaru owner
Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. Af
Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. After discussing what we thought we wanted she showed us several cars in the two models we were interested in. At the beginning of looking at each car Stephanie would show us all of the features that were on the car and the differences as we moved between cars. She was incredibly patient and answered every question with an a terrific knowledge in terms we could understand. I am 62 years old and the father of three boys. We have bought several cars. Stephanie made this the best buying experience we have ever had. Her honesty was refreshing.
I would highly recommend Troncalli Subaru and especially Stephanie Culver if you are in the market for a Subaru.
by Carol and Harry
Did not hurt at all!
Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what w
Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what we wanted and made sure every thing I asked was answered and any concerns addressed - she did not pressure us and by the time the car was purchased we ended up staying the the parking lot next to it talking about Subaru's and the adventures of life we all looked forward to!
I commend her on being a sales person that did not act like a sales person and also being an excellent person! we can say with all truth she made what is thought to be a painful and alienating process was a Pleasant and fun one!
we hope to work with her again on day maybe.
Matt and Christina - Happy Subaru Drivers
by Matthew Parrott
Great salesmen no pressure
Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one wa
Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one was found that had the options that we wanted except one and that is being added at no cost. Mike and Stephanie provided additional services to us in a very professional manner and we appreciate that.
by milt and paula
Other Employees Tagged:
Bob "Subaru Bob" Cichocki