Stephanie Lopez
Stephanie Lopez at Smithtown Volkswagen
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Stephanie Lopez

Service Advisor

Smithtown Volkswagen

530 Jericho Turnpike
St James, NY 11780

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4.8
93 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

Spanish Spanish

4.8

93 Reviews

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93 Reviews of Stephanie Lopez

April 15, 2024

Dealership Rating
Employee Rating

Quick, friendly, complete service. Nice waiting room with coffee bar. No surprises, competitive prices. Thanks. More

by VARSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal D'Amico, Jhon Jaramillo

Apr 15, 2024

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with us. Providing quick, friendly, and comprehensive service is our priority, and we're glad we could meet your expectations. It's great to know that you enjoyed our waiting room amenities and found our prices competitive. Thank you for choosing us, and we appreciate your feedback. If you have any further needs or questions, don't hesitate to reach out.

March 27, 2024

Dealership Rating
Employee Rating

Why 15 words? The service was great, the experience was great and very timely. This survey is too long, and 15 words is u realistic. More

by cnoto29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Reed

Mar 28, 2024

Smithtown Volkswagen responded

Thank you for the five-star review! We're pleased to hear about your positive experience at our dealership and we look forward to seeing you again soon!

March 26, 2024

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Employee Rating

Workers were extremely helpful and inviting easy to talk to and answered every question of kine More

by MP6254
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!

February 28, 2024

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Employee Rating

The staff was super nice and professional! The technician was extremely helpful. I am very content. More

by AMBIGGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff provided you with excellent service and that our technician was able to assist you effectively. Your satisfaction is our priority, and we're glad to have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.

January 18, 2024

Dealership Rating
Employee Rating

Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I More

by MCSIDARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Jan 19, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

January 15, 2024

Dealership Rating
Employee Rating

Thank you for a simple and easy service process. All employees were polite and helpful, More

by SLZEIDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your service experience was simple and easy, and that our team members were able to provide polite and helpful assistance. We look forward to seeing you again soon!

January 14, 2024

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Employee Rating

Service was fine, I had to wait for the parts to come in. I was told that they wouldn’t charge me for one part but they did anyway. More

by WILSTEWARTR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 26, 2023

Dealership Rating
Employee Rating

The dealership isn’t concerned about fixing the problem we’ve had with the car. It’s been in service 5 times for the same issue. There are also no loaner cars to be had when they have the car More

by ttoreno0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 21, 2023

Dealership Rating
Employee Rating

The Smithtown group and service are excellent. They care for you and I could trust them! More

by patria192
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike DiMaria, Sal D'Amico

December 19, 2023

Dealership Rating
Employee Rating

Noah is kind and professional! He takes the time to understand and assist each customer with care. Wouldn't bring my vehicle anywhere else. Thanks, Noah! More

by rsamee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Reed

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