Stephanie Lopez | Page 2

The Smithtown group and service are excellent. They care for you and I could trust them! They care for you and I could trust them! More

by patria192 Verified Customer Verified Customer

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Noah is kind and professional! He takes the time to understand and assist each customer with care. Wouldn't bring my vehicle anywhere else. Thanks, Noah! He takes the time to understand and assist each customer with care. Wouldn't bring my vehicle anywhere else. Thanks, Noah! More

by rsamee Verified Customer Verified Customer

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Great service at all times, everyone goes above and beyond. I am very impressed! Will definitely go back. beyond. I am very impressed! Will definitely go back. More

by sharlinrazinia Verified Customer Verified Customer

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I have been going to VW of Smithtown since I moved to Hauppauge in 2016. Have always received excellent service. Management has changed and my last service visit was absolutely horrible. Stephanie a Hauppauge in 2016. Have always received excellent service. Management has changed and my last service visit was absolutely horrible. Stephanie and whole staff have the worst customer service skills I have ever experienced at a dealership. Please note I manage a Trade/Customer service desk for BNY Mellon so I train and mange people on customer service. They don't ask if they can put you on hold, left me on Hold for 20 minutes. Did not perform repairs as promised, until I expressed how pissed off I was at the service and then miraculously when Stephanie hung up on me the assistant Service Manager Nick called me and said my car would be done in 20 mins. You should not have to go through the stress of this when you have done nothing but adhered to what they asked to get your car serviced. I also spoke with Paul the service manager the week earlier and explained how the service was horrible and he said he would call me with a loaner but never did and then left for the holiday. I have loved going there until this new staff has been employed. Horrible. They have lost me as a customer. I will never go back there again. Stephanie is a horrible service advisor. Worst I have ever dealt with. I am so sorry/mad/sad that I even have to type this. Disgusted. At the end of the day they serviced my car but at what cost? I had to get upset, added stress and all for nothing I did. If they just learn how to communicate and deliver what they said they would do could have been totally avoided and I would not be typing this. Beware!! Myself family and friends own VW's and they lost all of us. Good Job :( More

by tfazza Verified Customer Verified Customer

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I was told my time to wait would be an hour to an hour fifteen. After almost 2 hours, I had to contact them to see when my car was going to be ready. I had an appointment and if I knew it wasn’t going t fifteen. After almost 2 hours, I had to contact them to see when my car was going to be ready. I had an appointment and if I knew it wasn’t going to be longer, I may not have made an appointment. My services were also part of the express service option, so maybe next time I won’t make an appointment. Also, I was never given my multi-point inspection to see if I needed to look into future maintenance since my car is older and has high mileage. Next time, I go, I will only deal with Stephanie. More

by KARTHUR1987 Verified Customer Verified Customer

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All of the issues I reported were addressed and taken care of. They kept me aware of when things would be done. care of. They kept me aware of when things would be done. More

by ed15h Verified Customer Verified Customer

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I wish all dealerships were like this one, they always treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my iD Buzz. God Bless you all! More

by PAULCHESTER Verified Customer Verified Customer

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Very professional. This dealership is a pleasure to work with. Thank you for your help. This dealership is a pleasure to work with. Thank you for your help. More

by rmulligan Verified Customer Verified Customer

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Very professional staff and understanding of customer service. Definitely worth the drive from Queens for quality service. service. Definitely worth the drive from Queens for quality service. More

by TAHIRPOPOVIC Verified Customer Verified Customer

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Brought new car back to service 6 times for same problem Hasn’t been fixed to date. problem Hasn’t been fixed to date. More

by ttoreno0 Verified Customer Verified Customer

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