Stephanie McNair | Page 45

Recall & Auto Butler Great service my vehicle was serviced and complete way ahead of what I expected. Service staff was very friendly and friendly. This is the service I c Great service my vehicle was serviced and complete way ahead of what I expected. Service staff was very friendly and friendly. This is the service I consistently receive. More

by dagger41sg Verified Customer Verified Customer

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Excellent experience Had an enjoyable time there. Very comfortable and relaxed. Would shop at this dealership again and again. Salesman offered me coffee or anything else Had an enjoyable time there. Very comfortable and relaxed. Would shop at this dealership again and again. Salesman offered me coffee or anything else. He was a gentleman and a good guy More

by Rkeip570 Verified Customer Verified Customer

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Great service staff and service manager. In less than one week we are having repair services completed and being performed on our 2010 Camry and 2013 4Runner. Tiffany Peoples is our service In less than one week we are having repair services completed and being performed on our 2010 Camry and 2013 4Runner. Tiffany Peoples is our service representative and is very courteous and knowledgeable at her job. The Camry required rear brakes and synthetic oil and Tiffany provided us with a coupon to reduce the cost. She also noted that a service on the vehicle was inadvertently repeated from its most recent visit and told us we would be monetarily credited for that error. The Camry is running fine now. The 4Runner unexpectedly was brought in for service when the check engine light appeared on the dash board and the master cylinder needs to be replaced including other problems. Joe Gale, service manager is currently in contact with Toyota headquarters to find out what caused this malfunction on a vehicle with 83,000 miles on it. Joe and Tiffany have been very helpful to us while the 4Runner is in the service bay. A loaner car was provided to us while our vehicle is being repaired. We thank Tiffany and Joe for their help and professionalism during this past week as well as Stephanie Jones. More

by geraldp0726.gp Verified Customer Verified Customer

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20000 Service Quick and complete service with followup by Stephanie Jones to verify satisfaction. Vehicle was promptly received and any concerns were documented. My Quick and complete service with followup by Stephanie Jones to verify satisfaction. Vehicle was promptly received and any concerns were documented. My questions were quickly and accurate documented and responded to More

by gregsouchak Verified Customer Verified Customer

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Customer Service is On Point... in person Stephanie Jones is the only person I want to deal with when I visit Toyota. She is the most knowledgable employee and always willing to help. I’ve bee Stephanie Jones is the only person I want to deal with when I visit Toyota. She is the most knowledgable employee and always willing to help. I’ve been a Toyota customer for years, and while most of the service agents are friendly, many of them don’t know which way is up when you’re on the phone with them. After getting a flat tire, two phone agents informed me that I was required to pay for a new tire and bring my car to Toyota for the replacement. First of all, I know I’m not mandated to get tires from Toyota. Secondly, neither of them bothered to look into my profile to see if I had purchased tire care/additional packages when purchasing my vehicle. Stephanie is informed and goes above and beyond to help her customers. She’s really a delight to work with. The guys who work in service, as well as the service manager, are also absolutely wonderful. I don’t know any of them by name but they’re always friendly and work quickly. More

by SJ.LIA Verified Customer Verified Customer

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Great service. No wasting time. Super people to deal with. Been going to Toyota of Scranton for 5 years now. Never had a bad experience. Service is always great and I never waste a lot of time there as I wai Been going to Toyota of Scranton for 5 years now. Never had a bad experience. Service is always great and I never waste a lot of time there as I wait for my car. The staff there is excellent. They are always friendly and well versed in what they do. The Dunkin Donuts right in the waiting area is an awesome idea. I always get a coffee and a few donuts while I wait. The place is always clean as well. Keep up the good work. More

by fmansueti Verified Customer Verified Customer

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Word done well Nothing to do with your service. However, I think that the quality of Toyota has gone done. Toyota was known for producing a quality car that did’t br Nothing to do with your service. However, I think that the quality of Toyota has gone done. Toyota was known for producing a quality car that did’t break. This is the first vehicle that I have owned that needed warranty service. More

by stokomj Verified Customer Verified Customer

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Tonneau cover installed incorrectly from factory. I called my salesman Chris Wagner about a problem with my 19 Tundra. He seemed like he did not care about the problem I was having and said bring it i I called my salesman Chris Wagner about a problem with my 19 Tundra. He seemed like he did not care about the problem I was having and said bring it in, I have to go. Not impressed with his attitude after dropping $50,000 on a new truck. More

by KEDWARDS6989 Verified Customer Verified Customer

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I would recommend because they addressed all issues . Had issues with the way the work was originally performed, however, the dealership fixed all issues and so far I have no issues to report. Had issues with the way the work was originally performed, however, the dealership fixed all issues and so far I have no issues to report. More

by STEVENMASE Verified Customer Verified Customer

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Service and State inspection Friendly staff, not to long of a wait. Comfortable waiting area. Easy access to the service bay, cold day so they left the car in the bay until I was Friendly staff, not to long of a wait. Comfortable waiting area. Easy access to the service bay, cold day so they left the car in the bay until I was ready to leave. More

by DOMBROSKIJ523 Verified Customer Verified Customer

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