Stephanie Sanchez

Sierra Honda responded

JDuran, We're really glad our team took great care of you with prompt service and helpful recommendations. And we're happy the Lyft rides home and back worked out well for you, we know it's convenient not having to wait around. Thanks for choosing us, and we look forward to seeing you next time!

Sierra Honda responded

Thank you for taking the time to share your concerns with us. We understand your frustration regarding the transportation arrangements during your recent service visit. We strive to provide convenient service for all our customers, and we regret that your experience did not meet your expectations. Transportation policies can vary based on service type and availability, but we appreciate your feedback as it helps us evaluate how we can better serve our customers. We'd welcome the opportunity to discuss this further with you. Please feel free to reach out to our service manager so we can better understand your situation and work toward a solution. Service Director - Greg Lane (213)477-1800

Sierra Honda responded

We’re grateful for your continued confidence in Kevin. His professionalism and dedication truly make a lasting impression, and we’re glad Sierra has him on the team.

Sierra Honda responded

Thank you for your feedback. We're pleased to hear that you were satisfied with the service and communication throughout your visit. Keeping our customers informed is important to us, and we appreciate you recognizing our efforts.

Sierra Honda responded

We’re so grateful to be your first choice for purchasing or leasing a vehicle! Our team works hard to make every customer feel appreciated, and it’s wonderful to hear that effort shines through. Thanks for being part of the Sierra Honda family!

Sierra Honda responded

Julian, Thank you for the positive feedback! We're glad our staff welcomed you warmly and provided informative details about our services. We appreciate your business and look forward to serving you again!

Sierra Honda responded

We're delighted that Kevin Eng provided the excellent customer service with his friendly, professional, and helpful approach. Being seen as your reliable dealership is the highest compliment we could receive. Thank you for your trust and your business, and we look forward to continuing to serve you!

Sierra Honda responded

Thanks for taking a moment to share feedback about your service visit at Sierra Honda. We're glad you came to see us for your automotive needs, and we look forward to making your next appointment even better.

Sierra Honda responded

We apologize if anything was amiss on your service visit, and want to make sure your expectations are met next time. While we do follow Honda protocol regarding service recommendations based on mileage and timing intervals, we understand how this could lead to questions and a need for more transparency. Please feel free to contact me directly and I'd be happy to go over any details that you'd like to discuss. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

Sierra Honda responded

We're glad Kevin and our service team made your day a little easier by being efficient, Sarah. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!