Stephanie Spangler | Page 28

My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More

by CECELIAG0 Verified Customer Verified Customer

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Dealership overall was professional. Stephanie and Amber were great, they showed excellent customer service. The head office did not give me the answer I was looking for and i realize t Stephanie and Amber were great, they showed excellent customer service. The head office did not give me the answer I was looking for and i realize they have a job to do. More

by brownspice1956 Verified Customer Verified Customer

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They were very helpful , professional. The repairs were done to my car in a timely manner. The repairs were done to my car in a timely manner. More

by RSOBOLEWSKI57 Verified Customer Verified Customer

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This is only place I want to take my car. They always make me feel welcomed. They keep me well informed about the service my car needs. They are honest and dependable. They always make me feel welcomed. They keep me well informed about the service my car needs. They are honest and dependable. More

by lalalalalinda2000 Verified Customer Verified Customer

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My visit fir oil and filter service was also to discuss Recalls and a light issue, but told light analysis would take too long, and no mention of Recalls. A question of code for drivers door was jt really Recalls and a light issue, but told light analysis would take too long, and no mention of Recalls. A question of code for drivers door was jt really given. I was told a new code couldn't be done but Manual says it can be dkne. More

by bobchaplain41 Verified Customer Verified Customer

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Mz. Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment r Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment right on the spot. I dropped it off, the excellent technician took over and located the problem. Stephanie made me aware of the problem and ordered the parts. I’m very pleased with the care I received. Thank you very much. Awesome job More

by gsuever Verified Customer Verified Customer

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I called this dealership last week to schedule an appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagno appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagnose the issue as they only have 2 transmission specialist. Okay fine. I figured by Thursday I would hear something. Well I texted Thursday morning no answer. Then I called when I got off. No answer. I called back later in the day no answer. Then I received a text sorry can’t answer busy day. We have 1 technician and cars in front of you. I can try to get him to dive it tomorrow to see if he can replicate the issue. You couldn’t call me and let me know you were going to have the car more than a couple days. I called this morning (no answer of course) to let them know I made an appointments elsewhere and will now have to be late to work on Monday. So needless to say I picked my car up today Friday and will be taking it elsewhere. They don’t care about their customers. Terrible communication and terrible customer service. More

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More

by mariela Verified Customer Verified Customer

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Stephanie makes my visit to Southern Ford easy and enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. More

by eulasyoungest Verified Customer Verified Customer

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

by Joecroswait Verified Customer Verified Customer

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