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Stephanie Spangler

Overview Reviews (774) Inventory (396)

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Stephanie Spangler

Stephanie Spangler | Page 75

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

774 Reviews

Overview Reviews (774) Inventory (396)

4.9

774 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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774 Reviews of Stephanie Spangler

February 23, 2024

Dealership Rating

Employee Rating

Appreciate the pick up service Keeping me updated on the status of my vehicle Delivery was easy status of my vehicle Delivery was easy More

by CASCHENK15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Feb 23, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 23, 2024

Dealership Rating

Employee Rating

They got me and appointment fast and got my car fix even faster. I love the communication during the whole time my car was in their hands. faster. I love the communication during the whole time my car was in their hands. More

by Kayla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 23, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 22, 2024

Dealership Rating

Employee Rating

My experience at Southern Ford has been excellent. Stephanie keeps me informed and explains what my vehicle may need asap or in the future. Our 2018 Lincoln Navigator has been serviced here since our Stephanie keeps me informed and explains what my vehicle may need asap or in the future. Our 2018 Lincoln Navigator has been serviced here since our purchase and we're very pleased with Stephanie professionalism and hospitality. The service technicians keeps our Navigator updated and serviced. Thank you. More

by Hillard Cedric and Deborah

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Feb 23, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 22, 2024

Dealership Rating

Employee Rating

Stephanie is such a pleasure to work with. The techs took care of my problem and I was on my way in no time. The techs took care of my problem and I was on my way in no time. More

by VER50RA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Feb 23, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 22, 2024

Dealership Rating

Employee Rating

Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023. my truck since I purchased it from them in 2023. More

by cager5505

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Manny Patel, Alicia Chapman-Jones , SAM BELL, DAKOTA BOOTH, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, ROBERT MUIR, EDWIN WARREN

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Feb 22, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 21, 2024

Dealership Rating

Employee Rating

Stephanie was very pleasant and informative. Also very helpful with Nav System update. Provided me with a printout of info and walked me through steps to be taken. Also very helpful with Nav System update. Provided me with a printout of info and walked me through steps to be taken. More

by WBAUERVA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Feb 22, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 20, 2024

Dealership Rating

Employee Rating

Both the service advisor and service department went above and beyond with this customer service and diagnostics of the vehicle. Thank you above and beyond with this customer service and diagnostics of the vehicle. Thank you More

by rspano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 20, 2024

Dealership Rating

Employee Rating

Great service, I will continue to bring my vehicles in for service and inspections in the future for service and inspections in the future More

by WGHARKY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Feb 20, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 20, 2024

Dealership Rating

Employee Rating

Knowledgeable, welcoming, courteous Stephanie Spangler is outstanding. She is knowledgeable and concerned. She is a wonderful representative for Southern Ford. outstanding. She is knowledgeable and concerned. She is a wonderful representative for Southern Ford. More

by MAYERANDSUSANLEVY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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February 15, 2024

Dealership Rating

Employee Rating

Very good Fast service. Stephanie explained everything that needed to be done. I will get further work done later. Stephanie explained everything that needed to be done. I will get further work done later. More

by KLINK47

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Feb 15, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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