Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 8

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
813 Reviews
4.9

813 Reviews

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813 Reviews of Stephanie Spangler

April 21, 2026

Dealership Rating
Employee Rating

Southern Ford always provides quick and efficient service. I like the video where the tech shows you what is going on with your vehicle. Definitely will be coming back. More

by tluther1971
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Apr 23, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 21, 2026

Dealership Rating
Employee Rating

Eddie Marshall and the truck crew have been great. Good communication, good work, and really helped resolve an insurance issue. More

by Easleybw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall , P.J. The Mechanic

Apr 23, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2026

Dealership Rating
Employee Rating

The only reason I go to the dealership is because of Stephanie. She's polite , professional, and approachable . She keeps me informed. More

by Robin
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

April 18, 2026

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Employee Rating

They sent me a letter to schedule recall service. Got that setup. Dropped car off and they called me as soon as it was done. When i went in they had my keys and work order ready. And actually i had t More

by marshallag86
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

April 14, 2026

Dealership Rating
Employee Rating

Went great did a drop off the night before, Car was ready very quickly explained any questions I had More

by CINDYSPADY41
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Apr 17, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 14, 2026

Dealership Rating
Employee Rating

Superb performance. I've been going to this Ford dealership since 2003. Never seen better. Stephanie excels. ?? More

by GPBROWN200
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Apr 17, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 13, 2026

Dealership Rating
Employee Rating

Stephanie consistently goes above and beyond to serve customers. For instance, during my vehicle’s oil change, the technician identified some urgent problems. She quickly informed me, provided a quote, a More

by omargarcia5606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 11, 2026

Dealership Rating
Employee Rating

Stephanie always provides the best service and gives quick answers and feedback for my maintenance experience. Southern Ford is an excellent organization. More

by MIKE.BYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 10, 2026

Dealership Rating
Employee Rating

The only issue I had was the AI system you use to schedule appointments is horrible. It gives you a time and that it will be confirmed when Service contacts you but no one contacts you. The Service w More

by jon.phillips60
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

April 09, 2026

Dealership Rating
Employee Rating

This dealership is professional and knowledgeable, always explaining services clearly and answering my questions. Stephanie is a true asset, she follows up to ensure I’m satisfied, welcomes my questions, and More

by NMAUZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson, Elijah Bobinger

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