Stephanie Spangler | Page 8

Online scheduling set me up for a Saturday service. Selected The WORKS(gas engine)--change oil and filter, complimentary tire rotation and perform Multi-point Inspection -- 0W20 for 89.95. Got there Sa Selected The WORKS(gas engine)--change oil and filter, complimentary tire rotation and perform Multi-point Inspection -- 0W20 for 89.95. Got there Saturday and apparently my appointment was not on the books even after confirmation emails and texts. The service writer then gave me a quote for $110. After 2.5 hours I was given a bill for $150. I also found that they did NOT use the oils specified 0w20 but the 5w30. Please advise as to why these additional charges were added and why the $89 oil change was not on there. This feels like a bait and switch and tacking on undue fees. Please explain how this can be done so I can fully share the difference in advertising, quote the actual cost More

by C.gernand Verified Customer Verified Customer

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Very professional, very welcoming and supportive. The overall performance of the technician was excellent with the video. The overall performance of the technician was excellent with the video. More

by Thebear122 Verified Customer Verified Customer

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Great customer service and the amount of time it took For our appointment was perfect. our appointment was perfect. More

by ericnapier21 Verified Customer Verified Customer

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Fast and professional service. My vehicle is always well looked after and returned to me in a reasonable time. My vehicle is always well looked after and returned to me in a reasonable time. More

by danielwilbert757 Verified Customer Verified Customer

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Stephanie was so friendly and helpful throughout the process. They got my car done in a timely manner and was updated the entire time ! Highly recommend process. They got my car done in a timely manner and was updated the entire time ! Highly recommend More

by blhersh22 Verified Customer Verified Customer

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It's always been pleasant, and accommodating. My service advisor is one of the best advisor I ever had. I've been with Stephanie for 6 years now. My service advisor is one of the best advisor I ever had. I've been with Stephanie for 6 years now. More

by andreipolante Verified Customer Verified Customer

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Service is great! Service advisor side could use a little more attention to customer service. Service advisor side could use a little more attention to customer service. More

by aloha0 Verified Customer Verified Customer

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Outstanding, very professional and knowledgeable of what needs to be done to your vehicle. Stephanie is very Outstanding and professional person I enjoyed speaking with. needs to be done to your vehicle. Stephanie is very Outstanding and professional person I enjoyed speaking with. More

by davis.keith53.kd Verified Customer Verified Customer

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Good service experience, all concerns addressed. Thank you for all your help with my state inspection. Thank you for all your help with my state inspection. More

by CARMEN Verified Customer Verified Customer

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Very helpful great communication and understanding what I needed Great costumer service and available at all times needed Great costumer service and available at all times More

by NONE3 Verified Customer Verified Customer

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