Stephanie Thornton
Stephanie Thornton at Heritage Toyota Owings Mills

Stephanie Thornton

F&I Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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5.0
145 Reviews
5.0

145 Reviews

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145 Reviews of Stephanie Thornton

April 29, 2026

Dealership Rating
Employee Rating

Thank you sooo much! William worked so hard for my deal and never gave up til I got the deal I needed! Thanks, again! More

by BRENDA.JOHNSON3826
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Butler

May 01, 2026

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 24, 2026

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Employee Rating

It was very pleasant and the staff were friendly and very helpful which made the experience excellent More

by ebgreen58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walter McDonald, Grace Green

Apr 27, 2026

Heritage Toyota Owings Mills responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2026

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Grace and Stephanie are the absolutely best. They carry you along every process. Grace is so sweet and very tenacious. Stephanie is so kind and will do her best to give the best deals available. More

by Yoma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grace Green

Apr 27, 2026

Heritage Toyota Owings Mills responded

Hi Yoma, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2026

Dealership Rating
Employee Rating

I can not believe that we met such an amazing person. April helped me and my husband in every way and I have never had such a wonderful experience at a dealership. April even drove me to my home 30 mins More

by Mrs. B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2026

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2026

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Employee Rating

April is amazing! She helped me and my small family find the perfect vehicle and she went above and beyond by taking my wife and baby home to get the docs we needed to More

by sal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2026

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 14, 2026

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Employee Rating

Wil and Stephanie were kind and patient with me. I appreciate the help and information they provided me, so I can have a successful purchase. More

by oshelton1206
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydan Brown, William Butler

Apr 15, 2026

Heritage Toyota Owings Mills responded

Hi, we're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 07, 2026

Dealership Rating
Employee Rating

My experience at Heritage Toyota was outstanding from start to finish. William was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. More

by walshemily432
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Butler

Apr 11, 2026

Heritage Toyota Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2026

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Employee Rating

Grace Green who was my sales advocate was very helpful with the sale from the first day I looked at the 2019 mini cooper. She followed up with me on what day I was able to come see the car. The day of the More

by carpurser73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grace Green

Mar 31, 2026

Heritage Toyota Owings Mills responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 17, 2026

Dealership Rating
Employee Rating

Talking about professionalism and family like environment them you might want to shop here she was amazing and my finance manager was top notch thank you all looking forward to buy from your company again. More

by Craigreid2891
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grace Green

Mar 20, 2026

Heritage Toyota Owings Mills responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

March 03, 2026

Dealership Rating
Employee Rating

Friendly and helpful. I appreciated the call back that the dealership did have the car I wanted. More

by Plp239
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Butler

Mar 06, 2026

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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