Stephanie Thornton
Stephanie Thornton at Heritage Toyota Owings Mills

Stephanie Thornton

F&I Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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4.9
130 Reviews
4.9

130 Reviews

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130 Reviews of Stephanie Thornton

January 31, 2026

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Employee Rating

Couldnt have asked for a better experience with April. She did a wonderful job. Outstanding experience! More

by Crelliott91
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

January 31, 2026

Dealership Rating
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April and the wonderful staff and faculty was a great and easy car buying experience and would recommend anyone to purchase their vehicle here. More

by wetzel819
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: April Cromety Moore

January 23, 2026

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Everyone very friendly and accommodating to your needs. Fair with pricing. Overall great experience buying a new car More

by Jsblack407
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 26, 2026

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2026

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We had an exceptional car buying experience with April Cromety. She was the consummate professional, extremely knowledgeable, and her customer service was top notch. This was an easy and pleasurable car b More

by Bpar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: April Cromety Moore

Jan 17, 2026

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 23, 2025

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Grace Green was very accommodating and helped us from start to finish. She was very patient and deal with us professionally. Everything was well handled. Thanks for your help ❤️ More

by virgie lim
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Dec 24, 2025

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 17, 2025

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April was a good person to me. It took several hours to get me approves. She was patient and worked with me because my English is not very good. More

by humedmohamed91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

Heritage Toyota Owings Mills responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! General Manager, John Holliday, jholliday@mileone.com, 410.753.8917.

December 04, 2025

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The team at Heritage really took time to walk me through the process of purchasing a new vehicle. They did so with pressuring us, answering all our questions and concerns. They did their best to give us the More

by T. Okoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Singley, William Butler

Dec 05, 2025

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2025

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April Cromety Moore was very pleasant and friendly. She was helpful and quick. Guided me thru online options and helped me find the best deal that suits me for what I was looking for. More

by Zay386
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2025

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Joey Cheng and his associates were very helpful in choosing a new car. They were very patient when I was indecisive. They ran the numbers with different options to help me weigh my decisions and make More

by janeenntillery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Cheng

Dec 02, 2025

Heritage Toyota Owings Mills responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2025

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Employee Rating

We loved April Cromety, she has a fabulous personality and was wonderful to work with! Came in for a used car, left with a new one. Very happy with our experience. More

by adhager87
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 30, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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