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Stephanie Thornton
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Stephanie Thornton | Page 2
F&I Manager
Heritage Toyota Owings Mills
9801 Reisterstown Rd.
Owings Mills, MD 21117
93 Reviews
93 Reviews
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93 Reviews of Stephanie Thornton
August 07, 2022
They have always provided for me and my son We have purchased all our vehicles from them. We have not had any problems. True some cars were not in stock but they do everything to please you even if it' purchased all our vehicles from them. We have not had any problems. True some cars were not in stock but they do everything to please you even if it's at another store. They will bring it to you! More
by Scottleatrice00
Other Employees Tagged: Evon Greene, Vladimir Nagapetov
Helpful 
July 13, 2022
I purchased my vehicle a few weeks ago and I am impressed! I initially had a few that I researched and expressed interest in and Joey assured they would be on the lot for me to test drive! However, impressed! I initially had a few that I researched and expressed interest in and Joey assured they would be on the lot for me to test drive! However, I also asked for Joeys suggestion based on my budget and preferences and he matched It! Amazingly my choices didn’t even hold a candle to what he showed me and It was all within my budget! So overall awesome advisor and he made the process seamless! More
by Chennel C
Other Employees Tagged: Joey Cheng
May 10, 2022
My daughter’s car was totaled and her plans to complete her degree seemed shattered. I gave her my car so that she could complete her education. On Tuesday, May 3, 2022, I asked God to help me find a her degree seemed shattered. I gave her my car so that she could complete her education. On Tuesday, May 3, 2022, I asked God to help me find a car where the salespeople had a helping heart. I stopped at a dealership and the customer service was disappointing. I left there asking God …..can you please send “Angels” to help me…. By chance, I went to Heritage Toyota in Owings Mills, MD., when suddenly I was greeted by happy-go-lucky, Michael Hampton. I explained what happened, and he connected me with Arbaz Ayub. Arbaz was “glowing” with Customer Service, a smile from ear-to-ear, pleasantly engaging and not pushy! I shared my story with Arbaz, and he made arrangements to help make my day. So far so good then here comes….WE HAVE TO RUN A CREDIT REPORT….WHAT? I left and returned, left and returned. As I started to leave, again, a calm voice whispered ……..go back and talk to Arbaz. Arbaz explained that the credit report was “not” to send to their banks or to try to get them to finance. After that, I began to feel a sigh of relief and decided to move forward. P.S. I want to thank Mr. It's Company Policy, for his patience, during my misunderstanding of the credit report. Stephanie Thornton, took me back to complete the financial paperwork, and for her kind and welcoming spirit. The deal was sealed…. I left her office and THEY ALL STARTED CHEERING……can you blame them! Arbaz seemed as excited as was I with the purchase. Nonetheless, I left Heritage Toyota with a smile. I took a pause to thank God for sending salespeople with a helping heart. More
by Dnyse clbt
Other Employees Tagged: Arbaz Ayub, Michael Hampton
April 30, 2022
Great experience! Simple friendly straightforward. Highly recommend when purchasing new or used. Do it! You won’t be disappointed! Simple friendly straightforward. Highly recommend when purchasing new or used. Do it! You won’t be disappointed! More
by Mariasinger1
Other Employees Tagged: Erika Hodge , Arbaz Ayub
April 19, 2022
Arthur are salesperson was amazing the entire time from ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs. No pressure, and convenient. My husband and I felt comfortable during our purchase and respected as costumer’s. Thank you for a amazing experience. We will definitely come back for our next auto/suv purchase. Steve + Kevin More
by S+K
Other Employees Tagged: Arthur Masandilov
March 29, 2022
Jipeng was a wonderful salesman. He’s very knowledgeable about the Toyota brand which engendered confidence in the auto we were looking at. Very easy to deal with. We felt he was g He’s very knowledgeable about the Toyota brand which engendered confidence in the auto we were looking at. Very easy to deal with. We felt he was genuinely interested in us and not there just to sell a vehicle. More
by Donald Ward
Other Employees Tagged: Will Brown, John Kim, Jipeng Wang
March 25, 2022
Stephanie made my visit to Heritage Toyota extremely worth it and very special. Her spirit and kindness was exactly what I needed at the end of a car shopping experience that took months. She explained worth it and very special. Her spirit and kindness was exactly what I needed at the end of a car shopping experience that took months. She explained everything thoroughly and helped me comprehend all of the numbers and paperwork, I could really feel that she was on my team. Thank you so much, Stephanie. More
by Hayden
March 24, 2022
This is the second car that we have purchased from Heritage Toyota of Owings Mills. Our sales associate, Brian Park, went above and beyond the call of duty even coming in on his day off to make sure Heritage Toyota of Owings Mills. Our sales associate, Brian Park, went above and beyond the call of duty even coming in on his day off to make sure that we were taken care of. Everyone from the sales staff to the financial manager made sure that we were well taken care of. I highly recommend Heritage Toyota of Owings Mills. More
by Solber86
Other Employees Tagged: Brian Park , Will Brown, Stafford Horetz
February 13, 2022
Eugene helped us with a complicated trade and purchase of a new vehicle! He was patient, honest and knowledgeable. Will make the trip to again to purchase from him again! a new vehicle! He was patient, honest and knowledgeable. Will make the trip to again to purchase from him again! More
by Heidiking
Other Employees Tagged: Eugene Bush
January 10, 2022
Omg he is amazing he went above and beyond to get me in a good car for my budget! He was so helpful he was trying to help me find good insurance for my price he did a lot of things he didn’t have to do for m good car for my budget! He was so helpful he was trying to help me find good insurance for my price he did a lot of things he didn’t have to do for me and i appreciate it. I am 20 years old and i bought my first car all by myself in my price range thanks to him. I will recommend anybody to come to him if they are looking for their first car! 10/10 More
by Khali Miller
Other Employees Tagged: Samuel Oyinloye , Will Brown
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