Stephanie Thornton
Stephanie Thornton at Heritage Toyota Owings Mills

Stephanie Thornton | Page 8

F&I Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Stephanie Thornton

April 19, 2022

Dealership Rating
Employee Rating

Arthur are salesperson was amazing the entire time from ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs More

by S+K
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arthur Masandilov

Apr 21, 2022

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Heritage Toyota Owings Mills!

Apr 21, 2022

S+K responded

No problem. We have bought several cars of different makes over the years. Luxury, conman, foreign and domestic brands. Heritage Toyota’s Owings Mills follow up experience we haven’t had after our purchase in years! That kind of follow up has been 40/60 over the years. 60% no follow up. Thanks for the service, keep up the good work.

March 29, 2022

Dealership Rating
Employee Rating

Jipeng was a wonderful salesman. He’s very knowledgeable about the Toyota brand which engendered confidence in the auto we were looking at. Very easy to deal with. We felt he was g More

by Donald Ward
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, John Kim, Jipeng Wang

Mar 30, 2022

Donald Ward responded

We can honestly say that the experience of buying our vehicle went fantastic. Jipeng treated us with care and concern during the entire process. He took his time to answer all of our questions. If there’s one thing my wife and I love- it’s good customer service and without annoying pressure. Thank you Jipeng. We’ll definitely seek you out when it comes time to buy another auto! We are very happy with our purchase. We would highly recommend Jipeng to anyone desiring to purchase a vehicle.

March 26, 2022

Dealership Rating
Employee Rating

Stephanie made my visit to Heritage Toyota extremely worth it and very special. Her spirit and kindness was exactly what I needed at the end of a car shopping experience that took months. She explained More

by Hayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Heritage Toyota Owings Mills responded

Hi Hayden, thank you for your kind review; we are happy to pass along your comments to Stephanie here at Heritage Toyota Owings Mills! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

March 24, 2022

Dealership Rating
Employee Rating

This is the second car that we have purchased from Heritage Toyota of Owings Mills. Our sales associate, Brian Park, went above and beyond the call of duty even coming in on his day off to make sure More

by Solber86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, Stafford Horetz, Brian Park

Mar 25, 2022

Heritage Toyota Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 13, 2022

Dealership Rating
Employee Rating

Eugene helped us with a complicated trade and purchase of a new vehicle! He was patient, honest and knowledgeable. Will make the trip to again to purchase from him again! More

by Heidiking
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Bush

Feb 15, 2022

Heritage Toyota Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

January 11, 2022

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Employee Rating

Omg he is amazing he went above and beyond to get me in a good car for my budget! He was so helpful he was trying to help me find good insurance for my price he did a lot of things he didn’t have to do for m More

by Khali Miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, Samuel Oyinloye

July 30, 2021

Dealership Rating
Employee Rating

Excellent job,great service,polite,fast, and very helpful man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang More

by istamovamir
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jipeng Wang

Aug 14, 2021

Heritage Toyota Owings Mills responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2021

Dealership Rating
Employee Rating

Amazing! This was our first time buying a new car, and Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answe More

by Chana
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samuel Oyinloye

Aug 14, 2021

Heritage Toyota Owings Mills responded

Hi Chana, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2021

Dealership Rating
Employee Rating

Heritage Toyota in Owings Mills is honestly a pleasure to buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, More

by dadon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Brown, Jipeng Wang

Aug 14, 2021

Heritage Toyota Owings Mills responded

Hi Dadon, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

April 17, 2021

Dealership Rating
Employee Rating

I had an excellent experience with the staff .Greydi was knowledgeable about the vehicle and worked with me to get close to the price I wanted. I’ve bought five vehicles from Heritage and they never disappo More

by Raymondgj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greydi Escolastico, Ryan Wehler

Apr 18, 2021

Heritage Toyota Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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