Stephen Berkowitz | Page 4

Mark was an awesome salesman. Very knowledgeable and executed well. On the other hand, your financial manager, Stephen Jean first impression was a disappointment. I understand it’ Very knowledgeable and executed well. On the other hand, your financial manager, Stephen Jean first impression was a disappointment. I understand it’s protocol for a manager to intervene during the process, but Stephen came on very aggressively and explosively in wanting to offer me a 2022 red RX 350 sport. I wanted an RX 350 sport black 2023. I knew from Mark, you guys couldn’t get me one from the lot, right away, so I decided to wait until Lexus can locate the specific vehicle I want. I wasn’t in any hurry to receive my vehicle. With that said, the finance manager, Stephen Jean, offered the mentioned 2022 vehicle to me for a price I refused. I said how much I would like it for, but I guess he couldn’t meet my offer. I repeat myself to the manager, am in no hurry, I’ll wait for my 2023 SUV. I did my $1000 down payment for a search of finding the vehicle. Protocol is protocol, but it’s definitely wrong speaking to a customer in a disrespectful tone. I was shock and embarrassed knowing over sales person was sitting at their desk. I wasn’t alone and I knew the person I was with, felt embarrassed because we spoke about Stephen’s rude behavior. I love and I am enjoying my new RX more and more. Many thanks to Mark for being a remarkable person and for doing a successful job overall. Thank you! Thank you! Thank you! Mark More

by likaann2 Verified Customer Verified Customer

Report | Print

Excellent communication with my salesperson Wilfredo Cruz. Called immediately the next day about the RX I inquired. Stuck with me dealing with my bank and helped me close the deal by getting the right p Cruz. Called immediately the next day about the RX I inquired. Stuck with me dealing with my bank and helped me close the deal by getting the right people involved at the right time. More

by dalen.sato Verified Customer Verified Customer

Report | Print

Loooove it! !!! This has been the best experience I have ever had in a dealership. These guys made my dream come true. I would recommend everybody to go there f !!! This has been the best experience I have ever had in a dealership. These guys made my dream come true. I would recommend everybody to go there for the best customer services ever received! More

by diane.denisse Verified Customer Verified Customer

Report | Print

I had a problem but the the really stepped up they really did the right thing so happy with them did the right thing so happy with them More

by gonzalezeagle1 Verified Customer Verified Customer

Report | Print

Treated us as valued customers. Excellent sales rep got us the exact car we wanted and the price we wanted. Terrific experience all around. So very pleased. Excellent sales rep got us the exact car we wanted and the price we wanted. Terrific experience all around. So very pleased. More

by mgottesman Verified Customer Verified Customer

Report | Print

Good experience buying my first Lexus. Friendly staff and everything was completed in half a day. Friendly staff and everything was completed in half a day. More

by franklinb Verified Customer Verified Customer

Report | Print

Great place where professional people work. I appreciate that they valued my time. They were efficient and answered any questions or concerns I may have had. Great people I would refer any I appreciate that they valued my time. They were efficient and answered any questions or concerns I may have had. Great people I would refer anybody to this dealership. More

by LANDENBACON Verified Customer Verified Customer

Report | Print

My experience with Lexus of Orange County was excellent. Everyone was very friendly- informative and not pushy. Melissa was just as excited as I was that I was purchasing my first new car in 35 years. She s Everyone was very friendly- informative and not pushy. Melissa was just as excited as I was that I was purchasing my first new car in 35 years. She spent all the time we needed to go over the features of the car. She kept me posted on when it might be ready. Follow up was also appreciated. More

by Joanne Renneman Verified Customer Verified Customer

Report | Print

Most dealers would try anything to make money. This is what they are about. Really do you get a deal of this interested in the customers. This is a Dealership that I don’t trust This is what they are about. Really do you get a deal of this interested in the customers. This is a Dealership that I don’t trust More

by theodore.carrero Verified Customer Verified Customer

Report | Print

All went well. Good experience. Easy to deal with. Would do business again. Thank you. Good experience. Easy to deal with. Would do business again. Thank you. More

Report | Print