Stephen Chaves

Great dealership and service department! My second crosstrek, love the car and love that Subaru is pet friendly. My second crosstrek, love the car and love that Subaru is pet friendly. More

Report | Print

Steven is an absolutey excellent seller. He tries to accommodate what he could and was very patient. He tries to accommodate what he could and was very patient. More

by nydremos Verified Customer Verified Customer

Report | Print

This is my 3rd Subaru purchase. Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding. No 'pressure" from Steve. Joe Messina gets a 'thumbs up" for making sure your at ease and asks if you are comfortable with process. Cannot say enough about Inna Perez, the woman has found her calling in being Business Manager. She is friendly, personable & patient. She is a pleasure to sit & speak with, she moves along quickly & efficiently her knowledge makes her an outstanding valuable employee along with Joe & Steve, I must acknowledge the service department also. Over the years I have been extremely satisfied with their understanding & completion of service in a timely manner. Recently I have dealt with Justin Luiz, once for an emergency tire issue, with no appointment on a Friday afternoon Justin took care of the issue & I was on my way sooner than I expected. Justin seems to enjoy his job & seeing to it that the customer is satisfied & happy. I think he has found his 'niche' in this service & wish him well...also a valuable employee. More

Report | Print

Buying a new car after 14 years was quite a task. Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made us feel comfortable and confident with our new Forester purchase. More

Report | Print

Steve Chaves was a pleasure to work with,he is so very patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. More

Report | Print

Best car buying experience ever! Professional, courteous, efficient. Salesman Steve is A1 Would definitely return! efficient. Salesman Steve is A1 Would definitely return! More

Report | Print

Just bought our 2nd vehicle from Stateline and had an amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! More

Report | Print

Ask for Steve Chaves. We had a great experience with him when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediatel when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediately. More

Report | Print

Special thanks to Steve Chaves who went above and beyond in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process. I so highly recommend him. Everyone was very nice, professional and efficient. What an unexpectedly great experience in buying a car! Kudos to Stateline Suburu. Joan More

Report | Print

Worked with the very polite and helpful Steve Chaves who was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In co was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In comes the Manager, (Joe I believe),The amount offered for the trade in was well below the value suggested by all online appraisal tools, by a factor of 40 to 50%. I then asked a simple question which caused an adverse and angry response from Joe. I asked "Give me your very best bottom line" and I'll either bite or reject. "That's not how it works" he advised., angrily and with a bellicose combative attitude. I picked uo my toys, hopped out of the crib and went home. Secured a far better deal and sale form another dealer. Joe: Act like a gentleman, not a petulant child More

Report | Print