Stephen Harvell | Page 5

I've been dealing with Mr. Harvell for several years now. He has always been up front and honest with me. He definitely keeps me coming to Southern Chevy! Harvell for several years now. He has always been up front and honest with me. He definitely keeps me coming to Southern Chevy! More

by TIMHAIRSINE Verified Customer Verified Customer

Report | Print

Overall dealership is courtesy and informative Stephen Harvell annd Calvin Affleck always make sure to keep me informed. Harvell annd Calvin Affleck always make sure to keep me informed. More

by elbondsr Verified Customer Verified Customer

Report | Print

Great first service. Very helpful and answered all my questions. Service was great and delivered when promised. Very helpful and answered all my questions. Service was great and delivered when promised. More

by Irinabj Verified Customer Verified Customer

Report | Print

I was disappointed when I arrived at 9:20 for my 9:30 appointment and was told that inspections are done on a first come, first serve basis. He asked me was I dropping off and I said no I made my appoint appointment and was told that inspections are done on a first come, first serve basis. He asked me was I dropping off and I said no I made my appointment a week ago. He asked who I spoke with and I said I made it on the My Chevrolet app. I said I saw no box to check for drop off. He stated 'oh those all automatically roll to drop off'. He said there are 4-5 in the service area and all those outside are in line. I stated I was prepared to be there an hour or two but had not made arrangements to drop off. He said let me see what I can do. I said you know I tried to call to see which door to pull up to and the automated system said no one was available yet here 2 of you sat when I walked in. I went to the customer lounge inside the dealership. While there I chatted with a gentleman that arrived at 8:30 for his 9:30 and when I left at 11:15 he was still waiting. In chatting we both agreed that the dealership had totally lost all interest in putting customer satisfaction first like Hall Chevrolet did. We both agreed if it wasn't for the free oil & filter change, tire rotation, & inspection we'd be having these services done elsewhere. We both agreed that Southern Chevrolet would not be where we would purchase a vehicle nor would we recommend them to family or friends. Customer Service is what makes or breaks any business. I truly wonder what the ratio of sales & paid services are with Sourhern as to what they were with Hall. More

by angelaholliday.murphy Verified Customer Verified Customer

Report | Print

The original dentist I walked in to get an oil change the gentleman at the counter was rude. It wasn't Mr. Harvell but a new guy that the lady at the counter informed me. She was nice and scheduled me an app gentleman at the counter was rude. It wasn't Mr. Harvell but a new guy that the lady at the counter informed me. She was nice and scheduled me an appointment to return on Tuesday which is when Mr. Harvell waited on me. The other gentleman remembered me and didn't speak nor look my way because he knew he was wrong. More

by eset842757 Verified Customer Verified Customer

Report | Print

The service could be better making appointments on the phone! Take care have a good day! You probably already know you don't have a real person to talk to when trying to make an appointment! Your service phone! Take care have a good day! You probably already know you don't have a real person to talk to when trying to make an appointment! Your service could make improvements when making an appointment for vehicle service! More

by DRSDFRELIX4 Verified Customer Verified Customer

Report | Print

Just took longer than expected. Was first in line at 7:30 a.m. for an inspection and waited for 2 hours. Was first in line at 7:30 a.m. for an inspection and waited for 2 hours. More

by abmorton88 Verified Customer Verified Customer

Report | Print

Steve Harvell did an OUTSTANDING job; above and beyond the call of duty. Would gladly come back to him for service work. the call of duty. Would gladly come back to him for service work. More

by MILLERM40 Verified Customer Verified Customer

Report | Print

Very good very well Stephen was very knowledgeable and very aware of what needs to be done while providing top notch service. very aware of what needs to be done while providing top notch service. More

by leon.williams2k12 Verified Customer Verified Customer

Report | Print

The Service Rep that scheduled my appt. Made every effort to accommodate my schedule. The scheduled work was done timely & I was contacted re. Recommended work was brought to my attention & Made every effort to accommodate my schedule. The scheduled work was done timely & I was contacted re. Recommended work was brought to my attention & addressed promptly. I appreciated the military discount. Everyone that worked with me to get my car in, work completed & back to me promptly was great! More

by amylee Verified Customer Verified Customer

Report | Print