Stephen Harvell | Page 52

Excellent service, polite staff. Performed job in a very satisfactory manner and in the time as promised. Performed job in a very satisfactory manner and in the time as promised. More

by DPETERKIN3 Verified Customer Verified Customer

Print

The people were professional but offered a lot of unnecessary add ups. Fourteen fifteen sixteen unnecessary add ups. Fourteen fifteen sixteen More

by NOELSTK63 Verified Customer Verified Customer

Print

Very professional they make sure that I understand what I need to have for my car went over detail with me need to have for my car went over detail with me More

by darlene71963 Verified Customer Verified Customer

Print

It's been a month and a half since I dropped off my car. I got a call to bring my Chevrolet Spark in for a recall since this is where I bought it. It On the first day after a 2 hour wait, I was told the pa I got a call to bring my Chevrolet Spark in for a recall since this is where I bought it. It On the first day after a 2 hour wait, I was told the parts were not available. The appointment was rescheduled for the next week. On my second appointment, after a 2 hour wait, I was told that during the repairs one of the parts broke and they did not have the part in stock to fix it. I was given a loaner vehicle. It has been over 30 days and to this date, the part is still on back order with no expected delivery date. At this point, my concern is that my vehicle is just sitting outside in the elements and its not being started or moved and this can cause issues in the future. I understand that the dealership has their hands tied, since they rely on the manufacturer to provide the parts needed to properly complete the repair. I have always owned Chevrolet vehicles, but I am very dissatisfied that as a company they cannot even provide an estimate of when I will have my car back when it was taken in for a simple hood latch replacement. More

Print

Scott Robertson is very helpful and gave us discounts whenever he could. He is very patient and answers any question I have. whenever he could. He is very patient and answers any question I have. More

by EM74549 Verified Customer Verified Customer

Print

LOVE BRINGING MY H2 HUMMER THERE FOR OIL AND FILTER CHANGE TO SEE ALL THE GREAT PEOPLE WHO TAKE CARE OF (BETRICE) MY HUMMER. THANK YOU CHANGE TO SEE ALL THE GREAT PEOPLE WHO TAKE CARE OF (BETRICE) MY HUMMER. THANK YOU More

by MISSVOODO Verified Customer Verified Customer

Print

Worked me in for my oil change and tire rotation, was not at all pushy. at all pushy. More

by DAWNCOFFMAN56 Verified Customer Verified Customer

Print

Had appointment for a State Inspection. I was in and out in no time. Estimate was an hour but I was out in 40 minutes. I was in and out in no time. Estimate was an hour but I was out in 40 minutes. More

by reried65 Verified Customer Verified Customer

Print

This is the best car dealership I ever been to when it comes to customer service. comes to customer service. More

by EDWARD.MILLARD1 Verified Customer Verified Customer

Print

The service rep Mr. Calvin Affleck was outstanding. Not only did he make sure that my suburban was serviced in the allotted time, he also ensured that I received a milit Calvin Affleck was outstanding. Not only did he make sure that my suburban was serviced in the allotted time, he also ensured that I received a military discount and thanked me for my service. He was very professional, and polite, communicated effectively, and was courteous throughout the service process. I always tell my neighbors about the great service, transparency, and integrity received by the service team (Stephen & Calvin). I’m always greeted with a genuine warm welcome and a friendly smile from Stephen and Calvin the second I pull into the service Bay. This is why I drive from Suffolk to Chesapeake past other service departments to Southern. The customer service is unmatched. More

by Melvin Kearney Verified Customer Verified Customer

Print