Stephen Kenna | Page 18

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you experienced very polite customer service, good communication, and found our team easy to understand and to the point at Chevrolet of Everett. Providing a BETTER EXPERIENCE through clear and efficient communication is a key focus for us, and we're glad that our team's efforts made your experience a positive one.

Chevrolet of Everett responded

Thank you for bringing this to our attention, and we sincerely apologize for the experience your daughter had at Chevrolet of Everett. Ensuring that all service tasks are performed correctly and thoroughly is fundamental to our commitment to providing a BETTER EXPERIENCE. It is clear from your account that we fell short in this instance, and we are truly sorry for any inconvenience and concern this has caused. We take your feedback seriously and would appreciate the opportunity to investigate this matter further and ensure that any necessary corrections are made. It is never our intention to take advantage of any customer, and we hold ourselves to high standards of integrity and customer care. Your family's trust is important to us, and we would like to do whatever we can to rectify this situation. If you are willing, please contact our service manager directly so we can address your concerns personally and provide assurance regarding the services performed. We value your family's long relationship with Chevrolet and would like the chance to restore your faith in our dealership. Once again, we apologize for the disappointing service experience and look forward to the opportunity to make things right. Thank you for your feedback, and we hope to hear from you.

Chevrolet of Everett responded

Thank you for taking the time to share your feedback. We're glad to hear that your overall experience at Chevrolet of Everett was positive, but we apologize for the oversight regarding the service reminder reset. We strive to provide a BETTER EXPERIENCE by ensuring all aspects of your service are completed thoroughly, and it's clear we missed a step in this instance. We understand that returning to the dealership may not be convenient due to your location. If you need assistance with resetting the service reminder yourself, please let us know, and we can provide step-by-step instructions over the phone or via email. Alternatively, if you're in our area for any other reason, we'd be more than happy to reset it for you quickly. Thank you again for choosing Chevrolet of Everett, and we appreciate your understanding. We look forward to the opportunity to provide a five-star experience next time you visit

Chevrolet of Everett responded

Thank you for your review! We're pleased to hear that you found our team at Chevrolet of Everett very accommodating, and that we were able to provide you with a rental vehicle so you weren't inconvenienced. Delivering a BETTER EXPERIENCE by exceeding expectations and getting your truck back on the road ahead of schedule is a priority for us, and we're delighted that we could accomplish this for you. We appreciate your gratitude and are glad to have provided you with satisfactory service. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with the same efficiency and care in the future!

Chevrolet of Everett responded

Thank you for your review and for choosing Chevrolet of Everett for servicing and repairing your truck. We're delighted to hear that you consistently find our team friendly and the work done quickly. Providing a BETTER EXPERIENCE through efficient service and a welcoming atmosphere is crucial to us, and we're glad we've been able to meet your expectations consistently. We appreciate your loyalty and look forward to continuing to serve you with the same high level of service in the future. Thank you for trusting Chevrolet of Everett with your vehicle needs!

Chevrolet of Everett responded

Thank you for your positive feedback! We're delighted to hear that you experienced quick service for your oil change, brake line flush, and coolant system flush at Chevrolet of Everett. Providing a BETTER EXPERIENCE by efficiently handling all service needs is what we aim for, and we're glad to know that our team met your expectations. We appreciate you choosing Chevrolet of Everett for your vehicle maintenance needs, and we look forward to continuing to offer you timely and effective service in the future. Thank you for your trust and support!

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you enjoyed the welcoming environment at Chevrolet of Everett and found our team to be very nice. Creating a BETTER EXPERIENCE that makes every visitor feel at home and appreciated is one of our top priorities, and we're glad to know that we've succeeded in making your time with us enjoyable. We appreciate your feedback and are pleased that our friendly atmosphere stood out during your visit. Thank you for choosing Chevrolet of Everett, and we look forward to welcoming you back again soon!

Chevrolet of Everett responded

Thank you for your fantastic review! We're delighted to hear that Aarón and Abraham provided you with standout service characterized by grace and class at Chevrolet of Everett. Being recognized as the best in the business is a high compliment, and it's rewarding to know that their efforts have made such a positive impact on your experience with us. Providing a BETTER EXPERIENCE through exceptional customer service is what we strive for, and your feedback affirms that we are on the right track. We appreciate your kind words and are grateful for your continued trust in us. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again soon!

Chevrolet of Everett responded

Thank you for your review! We're pleased to hear that scheduling your service appointment was very easy and that you were satisfied with the quality of the service at Chevrolet of Everett. We aim to provide a BETTER EXPERIENCE by ensuring that both the booking process and the service execution are smooth and meet high standards. We appreciate your feedback and are glad that your experience was positive. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same ease and quality in the future!

Chevrolet of Everett responded

Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you experienced amazing customer service at Chevrolet of Everett. Our goal is always to provide a BETTER EXPERIENCE by ensuring that every interaction with our dealership is positive and that our team members exceed your expectations. We appreciate your kind words and are delighted that you would recommend us to others. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you and any friends or family you refer to us with the same level of excellence. Your satisfaction is our priority, and we're here to assist with any future automotive needs you may have!