Stephen Kenna
Stephen Kenna at Chevrolet of Everett

Stephen Kenna | Page 18

Service Advisor

Chevrolet of Everett

7301 Evergreen Way
Everett, WA 98203

4.7
272 Reviews
4.7

272 Reviews

Write a Review

272 Reviews of Stephen Kenna

June 19, 2024

Dealership Rating
Employee Rating

Very polite good customer service good communication skills easy to understand and to the point More

by slboeavon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ward Fleischmann, Dan Flora , Travis Arnold, Dallas Conroy, Bob in finance five stars

Jun 20, 2024

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you experienced very polite customer service, good communication, and found our team easy to understand and to the point at Chevrolet of Everett. Providing a BETTER EXPERIENCE through clear and efficient communication is a key focus for us, and we're glad that our team's efforts made your experience a positive one.

June 18, 2024

Dealership Rating
Employee Rating

Went in for an oil change and tire rotation keep oj mind my mom set this up as I am 19 female away from home for college. Took pictures of the tires and noted what the car said each tires air pressure was. More

by jennifersparber33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Flora , Travis Arnold, Betty Sidebeck

Jun 19, 2024

Chevrolet of Everett responded

Thank you for bringing this to our attention, and we sincerely apologize for the experience your daughter had at Chevrolet of Everett. Ensuring that all service tasks are performed correctly and thoroughly is fundamental to our commitment to providing a BETTER EXPERIENCE. It is clear from your account that we fell short in this instance, and we are truly sorry for any inconvenience and concern this has caused. We take your feedback seriously and would appreciate the opportunity to investigate this matter further and ensure that any necessary corrections are made. It is never our intention to take advantage of any customer, and we hold ourselves to high standards of integrity and customer care. Your family's trust is important to us, and we would like to do whatever we can to rectify this situation. If you are willing, please contact our service manager directly so we can address your concerns personally and provide assurance regarding the services performed. We value your family's long relationship with Chevrolet and would like the chance to restore your faith in our dealership. Once again, we apologize for the disappointing service experience and look forward to the opportunity to make things right. Thank you for your feedback, and we hope to hear from you.

June 18, 2024

Dealership Rating
Employee Rating

All good and would have been five stars but the service tech forgot to reset one of the service reminders, which I didn't't notice until later. They offered to reset it if I brought it back in but I live m More

by patbydalek
Recommend Dealer
Yes
Jun 19, 2024

Chevrolet of Everett responded

Thank you for taking the time to share your feedback. We're glad to hear that your overall experience at Chevrolet of Everett was positive, but we apologize for the oversight regarding the service reminder reset. We strive to provide a BETTER EXPERIENCE by ensuring all aspects of your service are completed thoroughly, and it's clear we missed a step in this instance. We understand that returning to the dealership may not be convenient due to your location. If you need assistance with resetting the service reminder yourself, please let us know, and we can provide step-by-step instructions over the phone or via email. Alternatively, if you're in our area for any other reason, we'd be more than happy to reset it for you quickly. Thank you again for choosing Chevrolet of Everett, and we appreciate your understanding. We look forward to the opportunity to provide a five-star experience next time you visit

June 18, 2024

Dealership Rating
Employee Rating

Very accommodating and even got me a rental so I wasn’t stuck. They got my truck fixed and in the road days before they originally thought. Thank you More

by rpjr032003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Flora , Travis Arnold, Betty Sidebeck

Jun 18, 2024

Chevrolet of Everett responded

Thank you for your review! We're pleased to hear that you found our team at Chevrolet of Everett very accommodating, and that we were able to provide you with a rental vehicle so you weren't inconvenienced. Delivering a BETTER EXPERIENCE by exceeding expectations and getting your truck back on the road ahead of schedule is a priority for us, and we're delighted that we could accomplish this for you. We appreciate your gratitude and are glad to have provided you with satisfactory service. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with the same efficiency and care in the future!

June 17, 2024

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Employee Rating

I always have my truck serviced and repaired here. The people are friendly, and the work is done quickly. More

by raul-sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Flora , Travis Arnold

Jun 18, 2024

Chevrolet of Everett responded

Thank you for your review and for choosing Chevrolet of Everett for servicing and repairing your truck. We're delighted to hear that you consistently find our team friendly and the work done quickly. Providing a BETTER EXPERIENCE through efficient service and a welcoming atmosphere is crucial to us, and we're glad we've been able to meet your expectations consistently. We appreciate your loyalty and look forward to continuing to serve you with the same high level of service in the future. Thank you for trusting Chevrolet of Everett with your vehicle needs!

June 17, 2024

Dealership Rating
Employee Rating

Quick service for all that got serviced! Oil change, brake line flush and coolant system flush More

by tobelle.pharaoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Chevrolet of Everett responded

Thank you for your positive feedback! We're delighted to hear that you experienced quick service for your oil change, brake line flush, and coolant system flush at Chevrolet of Everett. Providing a BETTER EXPERIENCE by efficiently handling all service needs is what we aim for, and we're glad to know that our team met your expectations. We appreciate you choosing Chevrolet of Everett for your vehicle maintenance needs, and we look forward to continuing to offer you timely and effective service in the future. Thank you for your trust and support!

June 16, 2024

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I like the environment of the dealership very welcoming. People there are very very nice More

by Zak San
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dallas Conroy, Seim Fanuel

Jun 19, 2024

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you enjoyed the welcoming environment at Chevrolet of Everett and found our team to be very nice. Creating a BETTER EXPERIENCE that makes every visitor feel at home and appreciated is one of our top priorities, and we're glad to know that we've succeeded in making your time with us enjoyable. We appreciate your feedback and are pleased that our friendly atmosphere stood out during your visit. Thank you for choosing Chevrolet of Everett, and we look forward to welcoming you back again soon!

June 15, 2024

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Employee Rating

Aarón and Abraham are simply the best in the business! Thank you always for your stand up service and grace and class More

by maryabrahamre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randall Boward, Brian Smith, Dan Flora , Abraham Orozco Cardenas, Aarón Henthorn

Jun 19, 2024

Chevrolet of Everett responded

Thank you for your fantastic review! We're delighted to hear that Aarón and Abraham provided you with standout service characterized by grace and class at Chevrolet of Everett. Being recognized as the best in the business is a high compliment, and it's rewarding to know that their efforts have made such a positive impact on your experience with us. Providing a BETTER EXPERIENCE through exceptional customer service is what we strive for, and your feedback affirms that we are on the right track. We appreciate your kind words and are grateful for your continued trust in us. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again soon!

June 15, 2024

Dealership Rating
Employee Rating

Scheduling to the service appointment was very easy and the service was done very good More

by kam4mocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Flora , Travis Arnold, Betty Sidebeck

Jun 19, 2024

Chevrolet of Everett responded

Thank you for your review! We're pleased to hear that scheduling your service appointment was very easy and that you were satisfied with the quality of the service at Chevrolet of Everett. We aim to provide a BETTER EXPERIENCE by ensuring that both the booking process and the service execution are smooth and meet high standards. We appreciate your feedback and are glad that your experience was positive. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same ease and quality in the future!

June 14, 2024

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Employee Rating

Amazing customer service, would recommend to everyone I come across great dealership great people thank you More

by Chefconroy96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Flora, Areli Caro, Nathan Alexander , Eddie Aguero, Travis Arnold, Michael Benavides, Dallas Conroy, Abraham Orozco Cardenas, Betty Sidebeck

Jun 19, 2024

Chevrolet of Everett responded

Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you experienced amazing customer service at Chevrolet of Everett. Our goal is always to provide a BETTER EXPERIENCE by ensuring that every interaction with our dealership is positive and that our team members exceed your expectations. We appreciate your kind words and are delighted that you would recommend us to others. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you and any friends or family you refer to us with the same level of excellence. Your satisfaction is our priority, and we're here to assist with any future automotive needs you may have!

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