Stephen Kopecy | Page 9

Mateo made my car buying experience quick and easy. I would definitely recommend him to anyone looking for a car. I would definitely recommend him to anyone looking for a car. More

by CODBOSSMLG Verified Customer Verified Customer

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Negligent and apathetic. It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was down at the dealership for repairs for over 4 months. We first took it there in June because the vehicle didn't start. After inspection and diagnosis, it came down to almost $2k to repair; I was hesitant, but I didn't want to switch to a new vehicle (despite receiving several calls from salespeople at the dealership instead of looking to fix it) Unfortunately, there are no recalls in my 2015 Durango, so we went ahead and paid to get this fixed and run my vehicle for a few more years. After 3 weeks, we called and they told us that the vehicle was ready, no calls from them beforehand. We went, got the Durango back, and a week later the car didn't start again... We had to get the vehicle towed again to the dealership (July). By this time, the managers and mechanics were familiar with the case; hence this is how we kept getting transferred from one manager to the other every time we would go there to ask about the vehicle. I had to go there personally with my son because no one would give me a call back. Then in August, we were told that the vehicle needed a replacement for a part that rarely goes bad, so it had to be ordered from the factory and we would have to wait about a month and a half or two in order to get the car back. Keep in mind this is my daily driver, we kept the vehicle there. In October, I called Steven to get an update on the car and I was promised to get a call back, which again never happened but at least he picked up the phone unlike other managers. Went there personally, I was told that they installed the part but the vehicle was facing the same issue. Their mechanics team is not prepared enough to give proper diagnosis, our time keeps getting wasted for this long. They said they were going to test/troubleshoot possible electrical issues. Never heard back. After a long tiresome wait, we decided to contact FCA Customer Care. Jennifer handled our case so quickly that within the same week we had the Durango back. No explanations provided other than "Center-intelligent power". I've been driving it for 2 weeks now and it seems to be fixed this time for good. Thank you for reading. More

by Ricardo Jesus Martins Verified Customer Verified Customer

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the service was quick and good. thank you for the service. it was much appreciated thank you for the service. it was much appreciated More

by jpalacios3 Verified Customer Verified Customer

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Buena atención excelente me encantó como trabajan tienen un equipo maravilloso son eficaces y buena organización un equipo maravilloso son eficaces y buena organización More

by YANELYSDIAZ73 Verified Customer Verified Customer

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Worst experience a truck owner could have. Took truck and repaired by others in one day. Took truck and repaired by others in one day. More

by john Verified Customer Verified Customer

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Excelente atención todo organizado y satisfecho con el servicio El auto me lo entregaron rápido servicio El auto me lo entregaron rápido More

by rolandolinares1967 Verified Customer Verified Customer

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The service was great and fast! My vehicle was clean after the service. The waiting area was very comfortable! My vehicle was clean after the service. The waiting area was very comfortable! More

by ANDREWVALLE93 Verified Customer Verified Customer

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I believe they are highly knowledgeable. I would warn anyone that the cost are overly high for the service they provide however. I would warn anyone that the cost are overly high for the service they provide however. More

by carlcontreras64 Verified Customer Verified Customer

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I want to thank the guys from miami lakes Auto mall dodge, especially Kirby. They take the time to make sure they give me exceptional customer service. I really appreciate the service and I would buy m dodge, especially Kirby. They take the time to make sure they give me exceptional customer service. I really appreciate the service and I would buy more trucks and keep servicing with them. Thanks Again More

by eddiegainer24 Verified Customer Verified Customer

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very good services, attention, nice people, very friendly, prompt reply quality services provided. knowledge technicians friendly, prompt reply quality services provided. knowledge technicians More

by LIZMALTAS Verified Customer Verified Customer

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