Medi Jabin

Five stars all the way for the Leesburg team! The salesperson Christ was incredibly helpful and took the time to answer all my questions about the truck. The business manager MJ was equally aweso The salesperson Christ was incredibly helpful and took the time to answer all my questions about the truck. The business manager MJ was equally awesome, making the financing and paperwork clear and easy to navigate. Exceptional communication and care from start to finish. I will definitely be recommending them to family and friends! More

by INFO@SAVORLB.COM Verified Customer Verified Customer

Report | Print

Good service. . completed transfer of all parts from old vehicle to new one as asked . completed transfer of all parts from old vehicle to new one as asked More

by MSCHULTZ1626 Verified Customer Verified Customer

Report | Print

Our experience with CDJR of Leesburg started with pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, and we later confirmed in writing, from the plan's own claims supervisor, that it wouldn't have been valid on our car anyway due to an aftermarket wrap. There was also an inconsistency in the vehicle's disclosed history that we caught before signing — only because we ran our own independent history check rather than relying on what we were handed. My advice to any buyer here: pull your own vehicle history report from more than one source before you sign anything. The issue ultimately got resolved to our satisfaction, and we credit the dealership for that. The deal nearly fell apart when finance rep Justin Prather told us it was being cancelled. Justin was removed, and finance manager MJ stepped in — getting the corrected paperwork finalized wasn't the smoothest process, but he got it done. GM James Cavialto ("JC") worked through the substantive fixes, correcting the pricing and removing the invalid protection plan, to get us to terms we could accept. After delivery, the drive home to Pennsylvania was rough: a tire with a slow leak needed repeated air top-offs for hours, and the car threw a rare oil pump warning that escalated overnight from "OK to drive" to "power reduced." The tire went flat overnight, then blew out and cracked the wheel on our way to get it checked. CDJR covered the tow and the full wheel/tire replacement, north of $2,300, which we appreciated. The car arrived without a charger, and the gift cards we received ended up covering an unplanned hotel stay rather than being a bonus. We later tried to enroll the wheels in Tesla's protection plan but were declined because the tires measured under the 75% tread threshold. We asked pre-owned manager Tim if the dealership could help with that cost given everything; he declined, saying the store had already gone above and beyond. Bottom line: high-pressure tactics and misinformation early, a GM who genuinely fixed the real problems once escalated, and a rough tail end. Do your own history research before you buy. More

by dgrate321 Verified Customer Verified Customer

Report | Print

we have a local dodge dealer which is very close to our home however your dealership are the best we have ever dealt with and it is worth the extra drive home however your dealership are the best we have ever dealt with and it is worth the extra drive More

by bacala28 Verified Customer Verified Customer

Report | Print

Professional, knowledgeable and helpful. Would buy another vehicle from him. Very responsive. Did not waste my time. Would buy another vehicle from him. Very responsive. Did not waste my time. More

by mcoffey2 Verified Customer Verified Customer

Report | Print

Carlos is the absolute Greatest Service Advisor! I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. More

by GRANT Verified Customer Verified Customer

Report | Print

Friendly customer service helped me get in the truck I wanted even if the payment was about 200$ more then I wanted they still helped me wanted even if the payment was about 200$ more then I wanted they still helped me More

by jpc36900 Verified Customer Verified Customer

Report | Print

Very nice sales staff help me a lot on my latest purchase. I appreciate all their help and would recommend CDJR to anyone. purchase. I appreciate all their help and would recommend CDJR to anyone. More

by JOELOTTO Verified Customer Verified Customer

Report | Print

They always take care of you asap and are very polite and respectful sometimes there to much callback respectful sometimes there to much callback More

by STEELERKEN1251 Verified Customer Verified Customer

Report | Print

this was a great experience. I literally was looking at the car online got a preapproval from Capital One, which is my current lender in Bank and Precious 🌹 Call In. I went in m I literally was looking at the car online got a preapproval from Capital One, which is my current lender in Bank and Precious 🌹 Call In. I went in maybe like the last 30 minutes of the night and they handled me like I was the first person there the process was smooth fast and efficient. I definitely recommend here. More

by alexishodges28 Verified Customer Verified Customer

Report | Print