Stephen Mendez | Page 52

Needs Diversity training! James was terrific and I would have given my experience a 5 except for how I was halfway greeted then ignored by the only female Service Adviser wor James was terrific and I would have given my experience a 5 except for how I was halfway greeted then ignored by the only female Service Adviser working there Ellie. Evidently she was too busy working on something when I arrived and chose to give me an abrupt "I am finishing up something, then I will help you", rather than taking a few minutes to greet me with Good morning or ask one of the other Advisers to assist me. I stood at her station for another 5 minutes, and she kept on working. Another customer walked in after me, was immediately greeted by another Adviser and I thought "Well, what am I chopped liver". This was my first time at your dealership. I proceeded to back away from her station. then when Stephen finished his phone call, he checked me in. Stephen was also warm and welcoming. More

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Stephen took care of my needs promptly. Stephen is a great service representative. He knew what I needed and made an appointment at a convenient time. Made sure everything was complete - was Stephen is a great service representative. He knew what I needed and made an appointment at a convenient time. Made sure everything was complete - was polite, helpful, and courteous. Waiting area very comfortable. Corey is a great sales representative. More

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Stephen should be the standard for customer service reps Stephen was a very pleasant gentleman. He greeted me with a smile and was very informative. I decided to run errands while waiting and Stephen contact Stephen was a very pleasant gentleman. He greeted me with a smile and was very informative. I decided to run errands while waiting and Stephen contacted me by phone to give an update and obtain authorization for additional services. When I returned, he checked in with me on several occasions to give me a status update on my vehicle. He appears to be a very genuine person that was happy to be of service. He is definitely a big reason I will return for service in the future. Great new facility! More

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Excellent customer service representative Stephen is an excellent customer representative. He goes above and beyond to make the experience run smooth. He is a real people and he's an asset to Stephen is an excellent customer representative. He goes above and beyond to make the experience run smooth. He is a real people and he's an asset to the company. I would hesitate to recommend him to anyone. More

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Become a family This dealership has wonderful people working there who cares about handling your concern and overall meeting your needs. Everyone has become part of m This dealership has wonderful people working there who cares about handling your concern and overall meeting your needs. Everyone has become part of my family and we are greatful for the time spent of purchasing my car. More

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Clear explanation and nice attention. I wan to said thanks guys in sport Mazda. God bless and your help me with my problem in the car. Quiero dar GRACIAS por su ayuda en el arreglo a mi ca I wan to said thanks guys in sport Mazda. God bless and your help me with my problem in the car. Quiero dar GRACIAS por su ayuda en el arreglo a mi carro ahora esta mejor que antes. Bendiciones a todos. More

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Amazing service Probably the best experience I've ever had at a car service establishment. Stephen was understanding and knowledgeable. It was POURING rain when I was Probably the best experience I've ever had at a car service establishment. Stephen was understanding and knowledgeable. It was POURING rain when I was about to leave and he told me to give him my keys so he can grab my car. First class service! More

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Excellent service Ellie and Stephen were able to accommodate my service appointment on short notice to diagnose the check engine light. Problem was diagnosed and repai Ellie and Stephen were able to accommodate my service appointment on short notice to diagnose the check engine light. Problem was diagnosed and repaired in a very timely manner. More

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Easy and fast service appt Stephen and James were both very nice and friendly made me feel welcome. It was my first service appt since getting my Mazda. Appt was done faster tha Stephen and James were both very nice and friendly made me feel welcome. It was my first service appt since getting my Mazda. Appt was done faster than time quoted which was a nice surprise! Waiting area in comfortable. More

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Maintenance plus recall fix appointment was kept as scheduled. Stephen Mendez explained what was happening with work as it was progressing. Costs were itemized before work w appointment was kept as scheduled. Stephen Mendez explained what was happening with work as it was progressing. Costs were itemized before work was preformed. All work finished in a timely manner. Excellent job. More

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