Stephen Mendez | Page 53

Sport Mazda responded

I do think that my Service Advisor team is one of the key reasons that Sport Mazda Service Center has made us so many loyal customers like yourself. I appreciate reading every one of these review and I am grateful that they continue to go out of their way to make our customers happy. Communication throughout the service is so important to me, and Stephen and his coworkers really take that to heart. I know he will be happy to know that he has been instrumental in making another loyal customer. Thank you, Jay Mealey, Owner

Sport Mazda responded

Michelle, Thank you for the many kind words you had to say for your Service Advisor, Stephan Mendez. I am so happy that you had an enjoyable visit to the Sport Mazda Service Center, and that you felt Stephen was the main reason. He does a great job and I know he will appreciate you recommending him to others. Thank you again for being our customer and for choosing Sport Mazda for your service. Jay Mealey, Owner

Sport Mazda responded

I would like to welcome the Chatelain family to the Sport Mazda family and tell you how much appreciate your business and the kinds words you had to say in this review. We do have a very friendly family here and you will find wherever you go in our dealership, their will be nice people ready to help you. I hope you enjoyed our new facilities also. Our sales process and facilities were all designed to provide the best possible experience for our customers. Thank you for being one of our great customers. Jay Mealey, Owner

Sport Mazda responded

Thank you both for this kind review for Stephen Mendez, your Service Advisor, and the rest of the team at Sport Mazda Service Center. I am proud to have you as our customer and I know that Stephen and our Service Team will always be happy to provide their best service to you and your car. Jay Mealey, Owner

Sport Mazda responded

Stephanie, I know my staff real well and the simple kindness you received from Stephen during the rain was a genuine part of the caring person he is. Although, I certainly push for great service and insist customers are respected, the staff that we have in our Service Center are all genuinely nice and friendly people who care about you and your car. Thank you so much for your review. I am happy to have you as our customer. You will always be welcome at Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

Thank you for your review. Ellie and Stephen, as well as our other fine Service Advisors, will always go out of their way to make sure our customers cars are safe. You never know if it will be a real emergency and it is best to come in to have it checked out right away. You did, and it was taking care of quickly, setting your mind at ease. Ellie and Stephen care about you and your car and are always happy to help. You are our valuable customer. Thank you for coming to Sport Mazda. Jay Mealey, Owner

Sport Mazda responded

Happy that you enjoyed your first service visit to the Sport Mazda Service Center. I am proud of my Service Team and the great new facilities that we have for our service customers. Hope you have time to meet and get to know your Service Advisors. They are a great bunch of people who make sure that you and your car receive the best care possible. Thank you for being a member of the Mazda Family and we hope you become a loyal customer of our Service Center. Jay Mealey, Owner

Sport Mazda responded

I really appreciate your review. I know that sometimes the service may seem routine to you and a review of the visit not useful. It is just the opposite. As the owner, I use reviews like the one you wrote to tell me whether our service is maintaining the same high levels of service. I also can see how customers feel about service personnel and whether I need to provide a morale boost. When the staff receives a review like yours, they really feel appreciated for all the things they do regularly, and know that customers care. You end up seeing a Service Advisor who continues to do his best to make every customer service, a great one. And, I see a happy Service Team with happy customers. Thank you. I am proud to have you as a Sport Mazda service customer. Jay Mealey, Owner

Sport Mazda responded

Ellie Diaz is a wonderful Service Advisor and knows her Mazdas. I am sure that she felt pretty certain that it was a problem that our experienced techs could correct and even knew who to take it to. I have an incredible group of Service Advisors and Certified Technicians at my Sport Mazda Service Center, and I am proud of the kindness they show to our customers every day. It is our pleasure to have you as a customer. Thank you for your kind review. Jay Mealey, Owner

Sport Mazda responded

Miles, Thank you for the review. On behalf of the Sport Mazda Service Team, I thank you for letting others know about your experience during your last visit. In the short sentences you said an awful lot about us and we do appreciate your kind words. Thank you for being our customer and you will always be welcome at Sport Mazda. Jay Mealey, Owner