"He was awesome to deal with. Answered all questions and..."
He was awesome to deal with. Answered all questions and was very respectful and courteous.
Kudos for Ted. Had patience with us an all the whole time we were there
"Fantastic customer service Fantastic credit help..."
Fantastic customer service
Fantastic credit help
Fantastic car (2020 Impreza Sport 5 door)
I will forever be grateful for the great experience at Premier Subaru of Branford Connecticut.
Thank you Parker!
Thank you Andi!
Thank you Rod!
"Very professional organization with great service."
Just purchased my 4 th Outback from this dealer. Great experience, fair pricing and I know the service dept. is top notch. Bought the last Touring XT, which I am sure will be as good as my other Outbacks,
- Pattie Mencucci
The staff was extremely knowledgeable. No pressure sale approach. Parker made it a painless experience. The delivery specialist and business manager were pleasant, helpful and explained everything in layman's terms. I LOVE my new Subaru!!
- Ms. Ginny Little
My daughter-in-law found exactly the car I wanted online @ Premier Subaru of Branford. I never expected buying a car during the Covid crisis to be easy. With everyone involved properly distanced and masked, the experience was a challenge at first. But then there was this team of people, each with their own area of expertise, to help me through the process. Steve let me know what to do next. Cynthia sent Jessica out to meet me in the parking lot with keys and a plate for a test drive. Then along came Phil to help me with the loan application and Andi showed me how to use the instrument panel. When an oversight on my part could have delayed the sale for days, Rick told me how to deal with the Town Hall and the DMV. Six kind and patient people to sell one person a car. I was impressed with their willingness to help and would recommend anyone who wants to buy a Subaru to do so @ Premier Subaru in Branford, CT.
Very different experience with covid 19. The entire staff that I dealt with was very friendly, knowledgeable and took care of all my requests and needs. I am happy.
"In consideration of the coronavirus outbreak in CT, I..."
In consideration of the coronavirus outbreak in CT, I decided to try out the Buy from Home option on premiersubaru.com from Premier Subaru in Branford, CT. I found the 2020 Subaru Ascent I was interested in and progressed through to the "Buy Now" button at the very end. The whole process was smooth and simple; I chose any added options, input my trade-in info and received a value, and got upfront, out the door pricing just before clicking "Buy Now." I have to admit I was a bit nervous with this being my first ever experience buying online without meeting the dealer, without seeing the car in person, and even without a test drive. Lots of questions swirled in my head: does buy now literally mean buy now? Is this going to be like buying a shirt online? What if I change my mind? Are ther "no backsies?" All around midnight when I courageously and adventurously, finally clicked, "Buy Now."
The next morning around 9:30am I get an email from Premier Subaru and the process began. At this point, I'll skip all the details and just jump to the main point: it was awesome. I actually preferred the whole buy online experience to the typical in person, go to the lot experience. Sure I had to send in multiple photos of my driver license, trade-in vehicle, insurance, and stuff, but it was simple enough. I had the pleasure of dealing with Ted from Sales and Phil from Finance, and they were both fantastic; so easy to talk to, very good at explaining everything and answering any questions I had (a lot, btw) and very good at getting everything in place, including installing some added options, so that when I got there, I just had to sign some paperwork and be on my way! There was no price haggling, no debating the value of my trade-in; everything quoted online prior to clicking Buy Now was honored.
As I said, Ted and Phil were (and are) awesome. Ted answered all my questions and spent a good amount of time with me to walk me through all the new features and tech that came with my 2020 Subaru Ascent. He was very considerate of social distancing and adhering to my comfort level. If you're considering buying from Premier Subaru or are just interested in gathering some info about the great deals going on now, I hope you too have the pleasure of being assisted by Ted.
As for Phil, awesome. I made the bonehead mistake of misinterpreting an email and didn't bring my wife with me to sign the paperwork. Phil followed me to my house (25 miles away) and she signed the paperwork in my driveway!!! And no, he doesn't live anywhere near me. Like I said, awesome and accommodating so that we could get it done that day. And Phil was great in getting all of the financing secured and set up. 0% for 63 months baby! Seriously.
I could go on and on, but most of you probably stopped reading by now lol. For those of you still with me, this dealership is great. I've got a Subaru dealer 3 minutes from my house but I will gladly drive the 25 miles to have my vehicle serviced and maintained by Premier Subaru in Branford; they are that awesome!
Ted and the team made car buying enjoyable! We are so happy with our 2020 Ascent and happy to be part of the Subaru family.