Stephen Pavlik
Stephen Pavlik at Jaguar Land Rover Schaumburg
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Stephen Pavlik | Page 12

Service Advisor

Jaguar Land Rover Schaumburg

920 W Golf Rd
Schaumburg, IL 60194

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4.3
159 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

18 yrs, 2 mos

Languages Spoken

English English

4.3

159 Reviews

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159 Reviews of Stephen Pavlik

June 26, 2020

Dealership Rating
Employee Rating

There were 10-15 people including customers in the office and service areas and no masks to prevent Covid 19 or social distancing evident. Two manager dudes in the glass office wore no masks and no effort to More

by MBANDELMAN
Recommend Dealer
No
Jun 24, 2023

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at JohnNelson@Zeigler.com to discuss further. -John Nelson, General Manager

June 25, 2020

Dealership Rating
Employee Rating

I had a slight delay with an install and they waived the labor charge. I was very impressed and grateful. I would recommend this facility to anyone. More

by Chrisearly5150
Recommend Dealer
Yes

Other Employees Tagged: Bill Hans

June 24, 2020

Dealership Rating
Employee Rating

Warranty is a joke. Problem with my SUV not fixed Land Rover has an electrical issue with there screens. The screen keeps rebooting. There ignoring the issue even though there has been many complai More

by SODISHOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bill Hans

Jun 24, 2020

Jaguar Land Rover Schaumburg responded

Sodishoo, leaving negative reviews on multiple sites for our dealership may not be your best course of action. We are the ones who are trying to help you. You brought your vehicle in, a problem was found, and the faulty item was replaced under warranty. You then stated to have additional issues, brought your vehicle back to us stating the issue is repeating itself (your complaint stated an issue after driving for 3 hours), and our Land Rover Certified technicians have not been able to reproduce you stated issues. Our diagnostic procedure was followed as per Land Rover specifications and still no issue has been found. Land Rover Engineers have also accessed your computer system and it has shown no faults at anytime. We are puzzled as to why you continue to leave negative reviews for our dealership and would appreciate you amending them.

June 24, 2020

Dealership Rating
Employee Rating

Excellent service from Steve Pavlik. Thanks for all your hard work. You are so helpful and make things easy. I trust what you’re telling me More

by Ccannan902
Recommend Dealer
Yes

June 20, 2020

Dealership Rating
Employee Rating

I brought my girlfriends car in for service and had a good experience. The car was returned on time and was cleaned up after the work was performed. Steve made me feel at home and kept me updated through More

by Ds
Recommend Dealer
Yes

June 20, 2020

Dealership Rating
Employee Rating

I had a great experience getting my car serviced. Steve was efficient and knowledgeable. I ended up needing a costly repair and steve was happy to explain why it was necessary to maintain value and safety. More

by VPS2019
Recommend Dealer
Yes

June 19, 2020

Dealership Rating
Employee Rating

Problem not fixed. Land Rover warranty means very little. My vehicle is under warranty and has an electrical issue. The electrical issue is that the screen keeps rebooting. I have researched this on the co More

by SODISHOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bill Hans

Jun 24, 2023

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

June 17, 2020

Dealership Rating
Employee Rating

Steve was so helpful and personable. He helped me understand what maintenance was needed on my car. I appreciate his honesty and will return again. Thank you. More

by VPS2019
Recommend Dealer
Yes

June 17, 2020

Dealership Rating
Employee Rating

Steve has always gone above and beyond when advising me the best options to service my 5iveT. I’ve always felt comfortable throwing the keys to him and telling him to get what needs to be done taken care o More

by gl4787
Recommend Dealer
Yes

June 17, 2020

Dealership Rating
Employee Rating

Had a wonderful experience with Steve Pavlik in the service dept. very courteous and efficient he made sure all my needs were taken care of immediately. More

by Gpav1342
Recommend Dealer
Yes
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