Stephen Pavlik | Page 15

Great service & follow up. Stress free loaner, quick fix on LR4 & returned to me sparkling clean. I had a part on order and your service team reached out to me. Very kind. on LR4 & returned to me sparkling clean. I had a part on order and your service team reached out to me. Very kind. More

by MJDIDO Verified Customer Verified Customer

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Great service, it went exactly as planned, and everything works fine now. They even cleaned & refueled it for me. Friendly staff and a clean shop. works fine now. They even cleaned & refueled it for me. Friendly staff and a clean shop. More

by drparro Verified Customer Verified Customer

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Excellent and speedy service by Paul and Steve and bill / thank you for always doing a great job and excellent follow up - u guys are the best! thank you for always doing a great job and excellent follow up - u guys are the best! More

by ADELE1 Verified Customer Verified Customer

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Great customer care. New 2020 Evoque needed a new water pump. Go figure! Land Rover Schaumbug diagnosed the problem perfectly, unlike the first dlrship that failed, telling me the noise (sounded like a pla pump. Go figure! Land Rover Schaumbug diagnosed the problem perfectly, unlike the first dlrship that failed, telling me the noise (sounded like a plane taking off) that was coming from my engine was normal for the new Evoque. I highly recommend Land Rover Schaumbug. They know their stuff. More

by L2LILLIAN Verified Customer Verified Customer

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Professional, helpful and Stephen Pavlik was a great guy, he helped with the service needs and I came and picked it up and all is good to go... he helped with the service needs and I came and picked it up and all is good to go... More

by K-DONN Verified Customer Verified Customer

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I came in a couple of times with my trunk not closing. Tony fixed it in 5 minutes and was very cordial. Previously I didn’t have a good experience bringing my car in and Steven helping me. He was friendly Tony fixed it in 5 minutes and was very cordial. Previously I didn’t have a good experience bringing my car in and Steven helping me. He was friendly to the previous customer and barely spoke two words to me. I wasn’t even able to address my service problems properly More

by PAYKASH1 Verified Customer Verified Customer

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Never Disappointed - 12 Years Strong! This Land Rover dealership has been nothing but the best to us. The people have always been professional, kind, willing, and right on. We have always This Land Rover dealership has been nothing but the best to us. The people have always been professional, kind, willing, and right on. We have always gotten the best of care and service. More

by cynthia Verified Customer Verified Customer

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The worst customer service The worst customer experience since I have been coming to Range Rover of Schaumburg. Customer service was xxxx. I have never experienced this kind of The worst customer experience since I have been coming to Range Rover of Schaumburg. Customer service was xxxx. I have never experienced this kind of rough customer service anywhere before. Even though the warranty company refuses to pay for the service, I already know that I am going to pay for my vehicle service. But the customer service treated me as if I am looking for a handout, or as if I want the service for free. Very dehumanizing and disrespectful. I purchased the vehicle at Range Rover of Schaumburg since 2016, and I have been bringing my vehicle there since then, never experience anything like this. I have a 10% discount service, even the so-called manager told me that they have changed the name to different owner Zeigler or whatever it is, but I ended up paying the full amount of $3880. It not about the money it's about the poor treatment of the customer.I am even told that I have an old vehicle with high mileage, so I should expect to be paying more for the repair. I had a question that among the list of repair, I did the MAP sensor in 2017, why am i been charged for repair of MAP sensor again, I am told that my vehicle is old. More

by MEEKAH1984 Verified Customer Verified Customer

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Amazing Service From the moment I have to send a vehicle over to Stephen he follows up amazingly! Without a doubt in my mind i will only ever use this Land Rover loc From the moment I have to send a vehicle over to Stephen he follows up amazingly! Without a doubt in my mind i will only ever use this Land Rover location. More

by Abigail.Seger Verified Customer Verified Customer

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Very professional for the entire experience. The only area I need to consider when purchasing my next car is the lifetime maintanence cost of owning a Land Rover. Still a great ride but the past year of area I need to consider when purchasing my next car is the lifetime maintanence cost of owning a Land Rover. Still a great ride but the past year of non standard cost to operate have been way over the top More

by CARPENTERCONSULTING Verified Customer Verified Customer

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