Stephen Plona | Page 18

Secor Volvo service review, Nov 2018 Everyone is very friendly and waits on you in a short time frame..If you need to call them they do get back to you in a reasonable time frame. If the Everyone is very friendly and waits on you in a short time frame..If you need to call them they do get back to you in a reasonable time frame. If they need to keep my car for more than a few hours they have given me a loaner. More

by DARL5775 Verified Customer Verified Customer

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Tune-Up, Maintenance, and New Tires Nick and his service crew did a great job. My battery died over a weekend at a moment when I had a plane to catch. Stephen made arrangements for me Nick and his service crew did a great job. My battery died over a weekend at a moment when I had a plane to catch. Stephen made arrangements for me to drop the car over the weekend, for service on Monday. Service department kept me up to date about things needed and costs. They were very helpful and the car was all ready to go when I returned from my trip. Terrific experience. More

by Seacuin Verified Customer Verified Customer

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Emissions The valve needed repair. Now we have to return to repair or replace the pump. This car is a lease and under warrantee. This is most inconvenient despi The valve needed repair. Now we have to return to repair or replace the pump. This car is a lease and under warrantee. This is most inconvenient despite the loaner cars and rentals provided by Secor. More

by VTHORS Verified Customer Verified Customer

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Diagnostics Appointment I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volv I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volvo for a 2nd opinion to make sure there wasn't a safety issue. I was pleasantly surprised when the service department reported it was just surface rust, typical for a car that age, and not a safety issue at all. I even left that day with no charge for the "diagnostics". Now that's an honorable service department! More

by M.FIT Verified Customer Verified Customer

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Happy with the new car purchase Very happy with the new car. Steve was very knowledgeable about the product and it was the most informative test drive I have ever taken which is a g Very happy with the new car. Steve was very knowledgeable about the product and it was the most informative test drive I have ever taken which is a good thing. Bob was also helpful during the sales phase and Anthony was helpful during the paperwork phase. Overall it was a good experience and we would recommend the dealership to friends. More

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Review of sales (lease) experience The service received from the identified individuals was informative and productive. Their recommendations and knowledge share about the vehicle helpe The service received from the identified individuals was informative and productive. Their recommendations and knowledge share about the vehicle helped tremendously with my decision making. More

by KAWLEEN Verified Customer Verified Customer

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Mystery start up Eric kept the car until he could get it to behave the way I said it was. It took 4 days but it finally refused to start and they fixed it perfectly. Eric kept the car until he could get it to behave the way I said it was. It took 4 days but it finally refused to start and they fixed it perfectly. More

by PKELLY725 Verified Customer Verified Customer

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I love my dealer & their service I used to be an anti-Volvo person. My XC90 & Secor Volvo, New London, CT changed all that. Great service and follow-up made the switch to Volvo a grea I used to be an anti-Volvo person. My XC90 & Secor Volvo, New London, CT changed all that. Great service and follow-up made the switch to Volvo a great choice. More

by JWDIXONSAIL Verified Customer Verified Customer

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Disappointent After over 20 years as a customer, including purchase of five vehicles and receipt of service, a recent experience has called into question the trustw After over 20 years as a customer, including purchase of five vehicles and receipt of service, a recent experience has called into question the trustworthiness of this company. Over this time period, I was satisfied with those cars I had purchased and the quality and responsiveness of the service division. Recently, I was ignored for a month regarding a concern and then was given conflicting information and data from the service and sales departments concerning a purchase from one year ago and a subsequent issue which had arisen. Their offer to resolve the issue fell short of fairness and sadly, I find it necessary to leave a company which I had trusted for over two decades. More

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new car purchase Probably the best car buying experience I have ever had . No pressure,extremely knowledgeable salesman very patient explaining the car’s functions W Probably the best car buying experience I have ever had . No pressure,extremely knowledgeable salesman very patient explaining the car’s functions Would highly recommended this dealership More

by DEANMCLEAR Verified Customer Verified Customer

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