Stephen Plona | Page 19

Secor professionalism was on display. Steve Plona and Bob Doyle partnered up to determine which of the many attractive Volvo options best satisfied my criteria. They jointly decided on the Steve Plona and Bob Doyle partnered up to determine which of the many attractive Volvo options best satisfied my criteria. They jointly decided on the Inscription version of the several S60 options. The test drive along with the demonstration of the high tech features was especially convincing.. Then, rather then pushing what was on the campus, they tracked down a Luminous Sand colored Inscription model with special interior features that I had selected. They found it in New Hamshire and brought it home without charge. .Then,to wrap it up, they turned me and my son over to Anthony, Financial Director to handle all the financial and Ct paperwork. He stayed with us until 8:30 pm since coming back next day would be a hardship for us. An exceptional experience! More

by Sir J Verified Customer Verified Customer

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Excellent customer service They went far beyond what I needed. Steve was an outstanding salesman for us! He “sold” the car very well and we did not feel pressured... He respecte They went far beyond what I needed. Steve was an outstanding salesman for us! He “sold” the car very well and we did not feel pressured... He respected our timing and delivered! More

by PACORUIZ Verified Customer Verified Customer

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Coordination between departments could be improved Car was in for collision repair and I also needed a replacement key. Spoke to both collision center and service department that morning before coming Car was in for collision repair and I also needed a replacement key. Spoke to both collision center and service department that morning before coming in the afternoon. There was a fairly short wait at collision center, then when I went to get the key Mackenzie said she wasn't notified that my car was ready so needed time to program the key resulting in 35 minute wait. I had also hoped to set up On Call service (apparently the dealership now needs to be involved?) but the sales department was unexpectedly short-staffed and Steve couldn't manage it. I don't live close to Secor and hoped to avoid a separate trip but I do understand and sympathize with the situation. More

by Cathy D Verified Customer Verified Customer

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Service 20,00. Mile service well done and timely. The appointment had not been recorded on the schedule but the service team fit me in as there was a cancell 20,00. Mile service well done and timely. The appointment had not been recorded on the schedule but the service team fit me in as there was a cancellation and it was all done in an hour and a half. More

by VTHORS Verified Customer Verified Customer

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The Boss knows his stuff! Bob Doyle saw us on the lot and when his sales people were busy, he didn't hide or brush us off or made us wait...nope, he jumped right in and give us Bob Doyle saw us on the lot and when his sales people were busy, he didn't hide or brush us off or made us wait...nope, he jumped right in and give us his time. He even came on a test drive with us and being a Subaru die hard for years, he actually 'SOLD' me on the XC40 Volvo! His personality was infectious and made it a very easy decision! Diane helped us though the process and has been great with follow up. Steve pitched in and gave me a Grade A tour of my new car with all the bells and whistles! Anthony puts a huge smile on your face as he's taking your money, so it's less painful but enjoyable AND quick!! That was the fastest lease experience to date! I am very happy with my new baby and know that she'll be in good hands upon every return to Secor! More

by KLARIVIERE Verified Customer Verified Customer

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Excellent service Our family has confidence in the service Secor personal provides due to our history with this dealership. The personnel’s communication skills are exc Our family has confidence in the service Secor personal provides due to our history with this dealership. The personnel’s communication skills are excellent and their knowledge regarding our car gives us peace of mind with all car repairs. More

by TRUDY.CARPENTER Verified Customer Verified Customer

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great service We have been using Secor volvo for fifteen years. This is our fourth volvo. Service is always great. Our car is ready when it should be and is deli We have been using Secor volvo for fifteen years. This is our fourth volvo. Service is always great. Our car is ready when it should be and is delivered clean and ready to go. We know we can trust Secor to keep our car running safely. More

by KEYLIME29 Verified Customer Verified Customer

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Amazing from sales to delivery The service and sales is second to none.The service was second to none.The service and sales are extraordinary.Great place to do business. The best p The service and sales is second to none.The service was second to none.The service and sales are extraordinary.Great place to do business. The best person is Steve Plonar. More

by Cklewin Verified Customer Verified Customer

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Courteous, helpful and knowledgeable Charlie Secor was the first “saleman” I met while picking up my 2007 SAAB after it was serviced. I knew I needed to buy a new car, what I needed in a Charlie Secor was the first “saleman” I met while picking up my 2007 SAAB after it was serviced. I knew I needed to buy a new car, what I needed in a car and how much I wanted to pay. Charlie suggested I look at the Volvo V60. There were 5 previously owned V60s for me to try driving. They met all of my requirements, so I decided on one and picked it up two days later. Steve Ploma gave me an hour long tutorial on all of the amazing electronic features on the car (most of which I forgot as I drove away - but there is an instruction book to read for review!). Anthony helped me sign my life away and was very thorough with the paperwork for out-of-state registration, etc. The Volvo team made this car purchase an easy, pleasant one and I look forward to their continued support should any problems arise or as service is needed. More

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Purchased previously owned Volvo XC70 Thank you. You were very helpful and delivered a beautiful clean car. Special thanks to Steve Plona and each of the others that helped us. Thank you. You were very helpful and delivered a beautiful clean car. Special thanks to Steve Plona and each of the others that helped us. More

by JJWARN Verified Customer Verified Customer

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