23 Reviews
Write a Review23 Reviews of Stephen Prentice
February 28, 2024
It was by far the WORST dealer experience ever! I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I h I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I had a seat and proceeded to work on my laptop. A team member came to me and took down my info at which time I informed them of the service warranty that was on the vehicle. The team member said an advisor would come speak with me. I waited in the same area, working on my laptop. Someone came to me and said my vehicle was ready. I stated I have the service warranty and Stephen began to be condescending and rude. He asked why I didn’t tell someone about this earlier!!! As I was explaining I told the person that took my info, I was chastised! An advisor DID NOT come to speak to me and someone dropped the ball. After about an hour, the warranty company was reached and the service was approved. I was given an explanation of they were busy. And did not even receive an apology! I myself am an owner of a BMW and Mercedes and glad I do not have to go back there again!!!!! More
December 12, 2023
Estimates take to long, dropped my truck off at 10am, had to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door was left open when I received my car back. More
October 01, 2023
Complained I arrived early. Told him I didn't want the person driving me to pick up my vehicle sitting in traffic on 695. I really should not have to explain why I was early. Told him I didn't want the person driving me to pick up my vehicle sitting in traffic on 695. I really should not have to explain why I was early. Then told me he would have to mail my receipt because he did not know how to write it up. The issue was the dip stick was incorrect put back in at the time of my oil change and I could smell fumes in the car. Then I had grease on the car and inside the door. I asked for a car wash and was told I would have to wait 10 mins. Not really sure why. It is usually not like this. More
Other Employees Tagged: Brennan Stewart, Jake Forwood
August 30, 2023
The service advisors are very helpful and conscientious. They are very good about explaining what is needed and why. Steven is very reliable. They are very good about explaining what is needed and why. Steven is very reliable. More
Other Employees Tagged: Dave Reidt, Brennan Stewart, Brandon Spratley , Heather Wingerd
May 21, 2023
Greetings, from start to finish. Terrific service. Brandon is great within customer service! Thank All! Terrific service. Brandon is great within customer service! Thank All! More
Other Employees Tagged: Dave Reidt, Tina Bolden, Phyllis K. , Brennan Stewart, Dora Sullivan, Brandon Spratley, Jake Forwood , Katie Renshaw, Hope Turner, Brandon
April 26, 2023
Service writers come and go at all dealerships. I am please to report that the current service writers and the service manager have been responsive and accommodating. I am please to report that the current service writers and the service manager have been responsive and accommodating. More
Other Employees Tagged: Wendy Hawkins , Heather Wingerd