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Stephen Tiepelman
Stephen Tiepelman, Service Advisor, Mungenast St. Louis Honda
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Stephen Tiepelman

Service Advisor

Mungenast St. Louis Honda

5939 South Lindbergh Blvd.
St. Louis, MO 63123

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After receiving a Degree in Automotive Technology and working for a time as a recreational vehicle technician, Steve joined the Mungenast St. Louis Honda service team in May of 1997. He has since earned the designation of "Platinum Level" Automotive Service Advisor. In his free time, Steve spends time outdoors enjoying bow hunting, fishing and camping with family.

Dealership Experience

21 yrs, 9 mos

Industry Experience

21 yrs, 9 mos

4 Reviews of Stephen Tiepelman

July 05, 2018

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"New Car Purchase, #5"

- 2018Sport

Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased elsewhere as pre-owned I've never been disappointed with sales or service at Mungenast Honda, in fact the entire buy & service experience is outstanding. I work with sales representative Bob Carroll: I call Bob about a car in the Mungenast inventory, Bob has the vehicle out front when I arrive for a test drive and a price proposal ready when I return; one or two iterations on options and price and the deal is done and I'm on the road in about 2-hours elapsed time. Outstanding. My experience with the service department is the same, and the family members drive their Hondas about 200,000-miles, wrecks notwithstanding, so I work with Honda Service on regular intervals. Excellent Cars!

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Recommend Dealer
Yes
Jul 05, 2018

Mungenast St. Louis Honda responded

Thank you for taking the time to write us a review. We greatly appreciate your feedback and are delighted to hear about your experience! Congratulations on your new vehicle!

August 17, 2015

Dealership Rating

"Amazing customer service"

- bschoen

I was traveling thru St. Louis from Texas to Ohio on 8/13 and made an unscheduled stop at the dealership due to an oil leak. I can’t say enough good things about my experience. The service advisor (Steve Tiepelman) was great. With all of the technicians busy he personally took my car in to take a look. Long story short, they replace a damaged oil filter (damaged by dealership in Texas during oil change previous week), filled up the oil and even power washed the underside of the car. Steve explained what the issue was and even bagged the filter for me to take back home to show the service manager at the dealership that did the prior work. I was in and out of the dealership in less than one hour and was surprised when Steve told me there would be no charge. Thanks for the outstanding service!!!

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Yes

July 26, 2015

Dealership Rating

"The BEST dealer, salesperson and financing experience!"

- MelissaThomas

I have purchased and financed over a dozen cars in my lifetime. But, the three car purchases I have made with Candace Chelist and St. Louis Honda - have always been the best. I'll never search or purchase another vehicle from any other dealer or salesperson. Candace is always patient with my very particular wants/needs in a car I purchase, she listens and manages to go beyond my expectations - every time. She never tries to "sell" me - in fact, I never feel "sold" (a terrible feeling as a customer in car-buying). Candace is a consultant and always finds me a solution to the car I need/want. I highly recommend Candace to anyone hesitant in purchasing a new or used car, or to anyone who hates the car-buying search/process. She will go above and beyond your expectations every time - and you will feel great after the sale. Kudos also to Brandon Cozzens, who made the financing experience quick, easy, painless and gave me the rate I could find, and kudos to Steve in Service who has the best customer service skills of any Service Dept I have ever used. Great experience! Thank you St. Louis Honda! Keep up the great work in your sales, service and hiring the best employees in St. Louis!

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Recommend Dealer
Yes

Other Employees Tagged: Candace Chelist , Brandon Cozzens

August 17, 2013

Dealership Rating

"I had originally gone to "shophonda.com" to..."

- MarkStevenCastle

I had originally gone to "shophonda.com" to configure a C-RV with select add-ons. I received an immediate response from Jane Gassner with a quote. After which I dealt with Joe Basler through emails then met with him to sign the purchase agreement. Joe was professional and very personable. No pressure to keep "adding on" as my previous Pontiac dealings were years ago. Email communications were promptly answered. It was a pleasure to work with Dave Gierse in the finance department. Again, no pressure or hard sell. The finance for my Pontiac years ago was simply, "Here, sign this. This is what we get. Here are the keys." Stephen Tiepelman in the service department was cordial and polite. Overall, everyone at this dealership was a pleasure to deal with. I think I made a great choice with this vehicle and this dealership and I highly recommend them to my friends. In fact, my father who is due for a new vehicle, came with me to pick up the C-RV and was impressed how HE was treated just waiting for me to finish with Dave in finance. I'm sticking with Honda and this dealership.

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Recommend Dealer
Yes

Other Employees Tagged: Dave Gierse, Joe Basler

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