Tracy Peters

Tracy and the two tech staff members, Scott and Cliff were great to work with. They were very patient and attentive to my concerns for the unusual "humming" noise generated by my Pilot when driving above were great to work with. They were very patient and attentive to my concerns for the unusual "humming" noise generated by my Pilot when driving above 65 mph. The two tech members spent a lot of time and various procedures trying to determine the issue, including extensive road testing, exchanging wheels from another Pilot, and ultimately installing brand new tires on my Pilot, which I didn't expect but very much appreciated. Even though they were not able to pinpoint and eliminate the source of the humming sound, I feel very confident, based on their extensive testing, that there are no major component failures or safety issues involved. Tracy and I agreed that I would monitor the situation and call back if the humming becomes louder. This was my first time buying a vehicle from Mungenast and I now can fully understand why the dealership has achieved so many customer service awards. More

by JohnB Verified Customer Verified Customer

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Good staff. ..we never have any probken with them..they are very kind...you can relax while waiting for car.thank you dave munganest fir taking care of my car...t ..we never have any probken with them..they are very kind...you can relax while waiting for car.thank you dave munganest fir taking care of my car...thank you tracy.. More

by ECSYGAVIOLA Verified Customer Verified Customer

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Customer friendly, courteous, efficient getting work done in a timely manner. Someone checked on me and gave me updates. in a timely manner. Someone checked on me and gave me updates. More

by AGENGRACEFULLY Verified Customer Verified Customer

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The dealership set my expectations appropriately for the service provided. They completed an additional safety inspection as well as part of my recall mitigation. I am slightly frustrated with the word tr service provided. They completed an additional safety inspection as well as part of my recall mitigation. I am slightly frustrated with the word track which I have heard more than once at this dealership - basically inferring that they don't know anything about what I did with this car before because there is no history. Well - the car is new to me too. The verbiage is a little abrasive. After I explained to my first service advisor that I was a new owner the tone changed a bit. I'm willing to be a loyal customer if I'm not continuously treated as an imposter - i would think this could be added to my customer record. More

by hunter6640 Verified Customer Verified Customer

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Very good and professional including the ladies that greet you as soon as you pull in the garage. greet you as soon as you pull in the garage. More

by MCCOO.DARRYL Verified Customer Verified Customer

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Everything went well with my service and the service center was nice and clean inside center was nice and clean inside More

by pappas_bill Verified Customer Verified Customer

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Excellent customer service and extremely communicative during your cars maintenance issues and any other issues that may need to be taken care of in near future during your cars maintenance issues and any other issues that may need to be taken care of in near future More

by djbecker30 Verified Customer Verified Customer

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xx. Louis Honda always gets me in and out quickly. Their prices are good and work quality is excellent. prices are good and work quality is excellent. More

by GWKOLLEFRATH Verified Customer Verified Customer

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Always prompt and courteous service ! Gary Opitz never fails to deliver, service completed 30 minutes prior to anticipated time. Gary Opitz never fails to deliver, service completed 30 minutes prior to anticipated time. More

by B.OHAGAN0907 Verified Customer Verified Customer

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Communication was excellent and they explained the process for fixing my car in Layman's terms. I am glad I went there and will be back. process for fixing my car in Layman's terms. I am glad I went there and will be back. More

by SWEATTES Verified Customer Verified Customer

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