Stephon Terry | Page 12

Uneventful. Had hardly any interaction. I received a call when the car was dropped off by the tow truck when the dealership acknowledged receipt. And didn't hear Had hardly any interaction. I received a call when the car was dropped off by the tow truck when the dealership acknowledged receipt. And didn't hear anything else for 4 days until the car was ready for pickup. More

by PRICCIUTI Verified Customer Verified Customer

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Excellent service as always the team is always kind and helpful. Great attitude and speedy service helpful. Great attitude and speedy service More

by Anaconcierge75 Verified Customer Verified Customer

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This dealer is nice and friendly, Julio is always helpful and patient, anytime I buy I car I'll always have him help me! The service department is very efficient and fast, they usually take less than an hour and patient, anytime I buy I car I'll always have him help me! The service department is very efficient and fast, they usually take less than an hour to fix any issues and without an appointment as well, 5 stars to them all, definitely the perfect place to buy a car without feeling the pressure and desperation from every sales person! Ask for Julio, he's your guy when trying to get a new car! More

by stefanydupre Verified Customer Verified Customer

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I liked the employees but the price of brakes was ridiculous and other things they said I should do. No one can afford that on a 10 year old car ridiculous and other things they said I should do. No one can afford that on a 10 year old car More

by lucilleiparker Verified Customer Verified Customer

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Very professional. The staff is always willing to accommodate me in any way regarding the needs of my vehicle The staff is always willing to accommodate me in any way regarding the needs of my vehicle More

by jaojuan0 Verified Customer Verified Customer

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I have not been to this dealership since Findlay took over. Needs an upgrade. Ceiling stained from water leaks, car wash not working. It just looks run down. They don’t offer the oil change package anym over. Needs an upgrade. Ceiling stained from water leaks, car wash not working. It just looks run down. They don’t offer the oil change package anymore, either. More

by LORI9194 Verified Customer Verified Customer

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Everyone I came into contact with was helpful and knowledgeable. They did a great job knowledgeable. They did a great job More

by t.Weller Verified Customer Verified Customer

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Great experience and amazing customer service. It was fast, easy. Will always use their service It was fast, easy. Will always use their service More

by TAZIZ Verified Customer Verified Customer

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Was good prior times I visited, this last time the service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointmen service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointment with. When first telling the reason for my visit he made it seem like I was asking for a ton of work (I had two concerns) and stated they would need my car all day because they had cars from earlier and prior day they had to work on first. I did expect for it to take some time so I wasn’t overly concerned. In going in he draws up the paperwork and then tells me diagnostic will be about $160, I told him I don’t know if I’m still under warranty so I better hold off and just get an oil change, he seemed annoyed and proceeded to adjust for just the oil change then he tells me after that my warranty is still active. I said if that’s the case I’m okay with moving forward on the diagnostic and possible the work. He got visually annoyed by this so I said if it’s too much trouble I can do it another time to which he said yes, I already printed the paperwork so just bring the car back another time. Then, I have my friend bring in his vehicle for an appointment scheduled 15 mins after mine. (The car is under my name). We get that checked in with a different advisor, Fabian, who is much more receptive to help. When checking in that car Fabian asked if I would like regular or synthetic oil for the oil change, I choose regular. I thought, that’s strange, I wasn't asked that for my car earlier. So at the end, get the bill and Stephon had automatically put down synthetic for my car, without asking. So two of my cars, same service, one was more expensive because Stephon didn’t take the time to ask which I would prefer. I was so irritated at that point I didn’t even want to argue it. Not to mention I received no updates about my car’s completion until Fabian asked Stephon for an update for me since my friends car that came in 15 minutes after mine, was finished 15 minutes before mine. I felt there was zero effort to do anything more than check me in for an oil change and get me out the door. More

by Altima18 Verified Customer Verified Customer

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Stephon Terry customer service was excellent. He was very helpful and I was in and out in no time. He was very helpful and I was in and out in no time. More

by rubi_lopez88 Verified Customer Verified Customer

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