Sterling Stucky | Page 3

While this dealership may have quality cars, poor communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issu communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issue throughout my entire car buying process; something that should have been made even more simple due to the fact that I secured financing prior to engaging with this dealership. No one seems to communicate with one another on site, I was bounced around via telephone to my initial salesman (Edgar) and spoke to a number of other staff (Adam, Danielle, Blake, someone in service) I honestly lost count after awhile because the confusion and miscommunication was rampant. I would get robo-emails with no name, a general text where apparently anyone on staff can and does initiate conversation - and thats if you can ever get someone on the phone. Regarding a mandated package purchase, every other package has relevant documentation regarding the service paid for and how to utilize it e.g., LoJack, Key Replacement; however, their tint warranty has no documentation what so ever and is essentially a smoke screen for fraudulent charges. I made an out-of-state purchase from this dealership on 24 May 2023. At first things were going well during negotiations and when the salesman (Edgar) was initially trying to secure a deal - communication was frequent and easily had. I had many questions that were answered; however, one of the “mandatory” packages (the Tint warranty) I was made to purchase gave me pause due to differing tint laws between Arizona and the state I reside. Nonetheless, I was informed that the warranty would be valid in my state and I would have no issues using it if and when needed. As predicted, I had to remove the original tint that came with the car for state inspection and registration purposes (out of state inspections are not valid); I thought, no issue since I have the tint warranty… WRONG? (Maybe?) - see that’s the problem - I can’t get a response from anyone at the dealership regarding this matter. I reached out to Sterling in financing (who generally has been the most responsive and helpful during my entire process) regarding this on 06 June 2023 and he informed me that he would check in with the service department about how to handle this on 12 June 2023. I didn't receive a response until I reached out again on 20 June 2023 on which he informed me that he would send my inquiry to a sales manager. I have yet to receive any communication from the sales team. I contacted the service department on 30 June 2023 and was informed that to the agent's knowledge sales handles these matters and that he believes that only the service department handles tinting at this particular dealer; this would present a problem for me as I reside in Maryland. The representative told me he would forward my message to the sales team and that I should expect a call back. I have yet to receive such returned contact. On 03 July 2023, I contacted General Sales Manager Blake Mahaffey to inquire how best to proceed with handling the tint warranty claim asking if it possible to be reimbursed for the tint work done here in my state or if it possible to be refunded the $799 for the tint warranty purchase if such reimbursement is not available. I again contacted the dealership on 06 July 2023 and was told no one was available to speak and that the only manager on duty was away at the moment and would get back to me. To date, I have had no returned contact from any representative here. Per my bank, the next step is to file a claim; take my advice and stay clear of Mark Mazda. More

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This gentleman here helped me find my perfect truck to start my Irrigation and Hardscape Business 🙏 I will be back for sure after being helped by Sterling. start my Irrigation and Hardscape Business 🙏 I will be back for sure after being helped by Sterling. More

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Beautiful facility, nice people to work with. Sales person we worked with was very good. Sales person we worked with was very good. More

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Great dealership. Had a wonderful experience, 10/10 would recommend to anyone. Sterling was super helpful! Had a wonderful experience, 10/10 would recommend to anyone. Sterling was super helpful! More

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Great to work with. Very honest and respectful. An employee like him is very hard to find. Amazing service Very honest and respectful. An employee like him is very hard to find. Amazing service More

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Everything was super easy and sterling was super helpful I definitely recommend him he’s very dedicated I definitely recommend him he’s very dedicated More

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I've been shopping for a car for awhile now. Odds weren't exactly in my favor for past reasons. I applied online not thinking anything would come of it and i received a call saying everything ca Odds weren't exactly in my favor for past reasons. I applied online not thinking anything would come of it and i received a call saying everything came back good and I just needed to come in to look at my options. I was so excited and the sales rep really helped me feel comfortable, they were all very informative and there was no pressure. Mark Mazda definitely exceeded my expectations and went above to help me find what I needed & that would work for me and my family. I am very thankful. More

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Sterling Stucky was very helpful and made the buying process very easy and smooth. Was definitely a good experience. process very easy and smooth. Was definitely a good experience. More

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Purchased a vehicle here a few days ago and sterling made it the easiest process I’ve ever experienced. I always heard purchasing a vehicle was a half day process but i was in and out within a few hours. Ans it the easiest process I’ve ever experienced. I always heard purchasing a vehicle was a half day process but i was in and out within a few hours. Answered all my questions , was able to test drive the vehicle, car was washed and was detailed. Definitely coming back to purchase a vehicle from sterling again. 5 stars for sure. More

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Just bought my 2nd car from this dealership. Everyone is also so friendly and helpful. Traded in the previous purchase which was always serviced by them as well. Only have good things to say Everyone is also so friendly and helpful. Traded in the previous purchase which was always serviced by them as well. Only have good things to say about them. More

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