Steve Arnold | Page 56

A very accommodating dealer I have owned this Impala for 6 weeks with my usage only of 2 weeks & used Impala I purchased from you has been in your shop for the balance of 4 weeks I have owned this Impala for 6 weeks with my usage only of 2 weeks & used Impala I purchased from you has been in your shop for the balance of 4 weeks. During the time Impala was in your service at Colonial South Chevy you accommodated me with a free car rental. Great way to address customer inconvenience, Your Service department assistant mgr., Jackie Deterra has been great to deal with as she kept me informed at all times of the service progressed. Keeping the customer informed during the service period reduced much of my frustration with the required timeframe as your parts dept. seems to need to order every part needed for the repairs. I do think another accommodation would go a long way with the inconvenience (I purchased in Dartmouth & live on Cape Cod so service is a 50 minute ride each way). I would enjoy a further small accommodation since I am making car payments without the use of the car. Maybe a free pair of front all weather mats or a free tire rotation or u make the car payment for month I did not have usage of the 2014 Impala LTZ. I trust you will give serious thought to further accommodation. More

by BILLFPERRY Verified Customer Verified Customer

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Great customer service from scheduling to delivery Good communication between dealership receptionist and service dept. witch helps a busy and helpful service dept. everybody very responsive. I was exp Good communication between dealership receptionist and service dept. witch helps a busy and helpful service dept. everybody very responsive. I was expecting my truck to be in for the day. They had it done in a few hours Great to see that level of devotion these days. Thank you More

by MATT.KELSALL Verified Customer Verified Customer

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Excellent service as always Superior service every time!! I have never been disappointed and always trust Steve to take care of my car. He’s the best!! From making the appoint Superior service every time!! I have never been disappointed and always trust Steve to take care of my car. He’s the best!! From making the appointment to the time I drive away the service cannot be beat! More

by DKIEVIT0 Verified Customer Verified Customer

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Service Professional services Parking is difficult Did have to wait a few extra minutes at check in and then when I picked up the vehicle because of the par Professional services Parking is difficult Did have to wait a few extra minutes at check in and then when I picked up the vehicle because of the parking restriction it was out back. More

by AMYLINC26 Verified Customer Verified Customer

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2004 Malibu service call Everyone was really nice and job got fine. There was a misunderstanding with the cost and depth of service but it was quickly resolved. I ended up pay Everyone was really nice and job got fine. There was a misunderstanding with the cost and depth of service but it was quickly resolved. I ended up paying more than expected but still got $50 discount More

by LOUM774 Verified Customer Verified Customer

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Service with a smile! Sometimes getting your car serviced can feel like your going to the dentist- but not at Colonial. The Chevy service center is super. Steve handled my Sometimes getting your car serviced can feel like your going to the dentist- but not at Colonial. The Chevy service center is super. Steve handled my appointment last time and as usual did so with a smile and caring. Good team - all three of them. Service is why people keep coming back. More

by CAPTMIKE3 Verified Customer Verified Customer

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Routine maintenance Setting up the appointment was easy, the team at Colonial took care of everything as promised. The work was finished right on time while I waited. Setting up the appointment was easy, the team at Colonial took care of everything as promised. The work was finished right on time while I waited. More

by PGMAUCK Verified Customer Verified Customer

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Steve came to the waiting area and explained what needed to Steve is always friendly and informative every time. The mechanics are also great. I feel bad that a 2012 Chevy malibu's front bumper has to be remove Steve is always friendly and informative every time. The mechanics are also great. I feel bad that a 2012 Chevy malibu's front bumper has to be removed to change a headlight bulb. These mechanics work hard. Tell future engineers to come up with a better way to get at a head light. I have and will continue to have my car serviced at Colonial Chevrolet. More

by MARIE301951 Verified Customer Verified Customer

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very efficient and professional I do my service through Colonial because they are always helpful and thorough. If I do not want to wait, I always get a ride home and they bring me ba I do my service through Colonial because they are always helpful and thorough. If I do not want to wait, I always get a ride home and they bring me back when my car is done. I like that. More

by JMROLNICK Verified Customer Verified Customer

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Oil change Your customer service is great and service was done in a timely manner. Having flavored coffee was a plus! And a tv to watch was also great. Your customer service is great and service was done in a timely manner. Having flavored coffee was a plus! And a tv to watch was also great. More

by BUDAFLY Verified Customer Verified Customer

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