Steve Brawer | Page 3

I was able to schedule my appointment online without having to call in and negotiate a time. They opened promptly at 7:30 and my car was done quickly. having to call in and negotiate a time. They opened promptly at 7:30 and my car was done quickly. More

by tammy27 Verified Customer Verified Customer

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Excellent Customer Service! Steve Brawer diagnosed the problem, opened a claim on my service contract and ordered my hub bearings. He is going to call me as soon as he can get a Steve Brawer diagnosed the problem, opened a claim on my service contract and ordered my hub bearings. He is going to call me as soon as he can get an eta on my parts. More

by Rob K Verified Customer Verified Customer

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Don’t know service writer’s name I just guessed at and gave five stars to the person.is that what you want ? gave five stars to the person.is that what you want ? More

by jbb9221 Verified Customer Verified Customer

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Steve Brawer was Amazing. Steve listened to my husband and he understood all of our concerns and was always helpful. Steve made sure that our van was serviced right and even Steve listened to my husband and he understood all of our concerns and was always helpful. Steve made sure that our van was serviced right and even set our family up with a Ferman Courtesy Vehicle knowing, our van would be out of commission for awhile because it needed a complete New Transmission and Driver Side Window Switch and Driver Side Heating Coil. Even when we had to bring our van back after Transmission's Replacement for a metal shovel scraping sound. Steve listened to our concerns and wasn't dismissive, he even heard a problem with our Front AC Blower, we hadn't. Steve resolve both of Issues in a timely manner. Even though our Driver Side Window Switch and Driver Side Heating Coil are on back order due to supply chain issues, Steve has been keeping us in the loop on what's going on with our parts. My husband had a really bad experience with Ferman before, but Steve and Chris( he was in charge of services for our van a year ago) have restored our Faith in Ferman's Service Department. Also shout out to who ever is running Ferman's Hospitality and Customer Lounge, Thanks for the Great Coffee and Drinks and Providing Such a Clean and Comfortable Area for Your Customers. We also wanted to give the Cleaning Maintenance People Shout Out for keeping everything so clean and sanitized. Thanks Steve Brawer for Being an Awesome Guy. Faith Restored. More

by pr18velez Verified Customer Verified Customer

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Everything went well. 8:00 a.m appointment. Total 1 Hour. Will return. Oil change & tire rotation 8:00 a.m appointment. Total 1 Hour. Will return. Oil change & tire rotation More

by jthecarpetlady Verified Customer Verified Customer

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Worked with me when I had a problem of trying to fix my own car, and didn’t overcharge me. David K was the most understanding guy! own car, and didn’t overcharge me. David K was the most understanding guy! More

by Natasha Verified Customer Verified Customer

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They were amazing, although I will not be able to fix my car, it was nice to be treated with such care. car, it was nice to be treated with such care. More

by debbievaldes Verified Customer Verified Customer

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Changed oil and rotated tires as requested in a reasonable 2 hours or so. But still expensive. I can buy Mopar filter and Rotella oil for my Ecodiesel much cheaper than they charged me. And they bu reasonable 2 hours or so. But still expensive. I can buy Mopar filter and Rotella oil for my Ecodiesel much cheaper than they charged me. And they buy it at a discounted price! I don’t mind paying labor, but not huge parts mark-up. More

by garnerfamily Verified Customer Verified Customer

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Amazing service! ! I've had issues with this vehicle done purchased in Orlando. I have taken it back to the old dealership several times, just to have the issue recu ! I've had issues with this vehicle done purchased in Orlando. I have taken it back to the old dealership several times, just to have the issue recur. I brought it to Ferman and I've had no issues since. The shuttle service was greatly appreciated and your staff are exemplary. Thank you! More

by Gellerk Verified Customer Verified Customer

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We could not be happier with the service the service that we received after after going to another dealership in the area to have work done on our car. The ease of making an appointment to bringing in it in we received after after going to another dealership in the area to have work done on our car. The ease of making an appointment to bringing in it in and being given a vehicle to use while ours was being serviced was a blessing. More

by tinanicurn Verified Customer Verified Customer

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