Steve Broucek | Page 17

New car buying experience Steve is a great salesperson to deal with. Very professional throughout the buying process. Answered all questions verbally or through email in a ti Steve is a great salesperson to deal with. Very professional throughout the buying process. Answered all questions verbally or through email in a timely manner The followup emails made the whole experience that much more enjoyable. Thanks Steve More

by MOCA333 Verified Customer Verified Customer

Report | Print

I like the car just not the ordeal to make the car mine I was looking for a specific car and the closest dealer that had one of them was Luther Westside. I live several states away so I phoned the dealershi I was looking for a specific car and the closest dealer that had one of them was Luther Westside. I live several states away so I phoned the dealership. The salesperson was nice and helpful and told me that the car was on the lot. After getting some information beyond what the dealer website showed, and after figuring out the logistics of purchasing a car hundreds of miles away, I phoned back to put a down payment on the car. As I had checked transportation schedules and had my travel plans all worked out, I let the salesperson know about the details of my trip, which was several days out. My plan was to arrive at the dealership early in the morning, process the paperwork and drive home the same day. My travel to Luther Westside went exactly as planned and I arrived shortly after they opened on the agreed-to day. Unfortunately, the car was not ready nor was most of the paperwork. While the salesperson and the finance person worked to get everything done as quickly as possible, I was still at the dealership much longer than I should have been. And then there was the problem with the title, license plate and registration. The dealership did not allow me to handle the title transfer and license/registration myself in my home state. They insisted that a third-party company with whom they contract handle those details. I was told that I would receive everything within thirty days. The salesperson put a thirty-day in-transit sticker in the back window of the car and told me that I was good to go. Subsequent to driving the car home (late that night), I did not feel comfortable about driving the car since I didn't officially own it. So I parked it. Fortunately, my old car had not yet sold so I could continue driving it. While in storage, I checked the car over. I found cosmolene on the exterior bodywork and protective plastic from the the back seats that had not been completely removed. The registration and license plate finally arrived--thirty two days after I brought the car home. So, had I been driving the car, I would have been illegal for two days. And then two weeks later, the title arrived. More than six weeks to complete the purchase process that Luther Westside had foisted on me. That is completely unacceptable. Forty five days after driving the car home I could finally say that the car is mine and I could drive it. And when I tried doing the "Sales Experience Survey," which the salesperson had previously asked me to fill in with only the highest ratings, I was told that it had expired and could not be re-sent to me. I am glad that I do not live close to the Twin Cities, so I never need to consider going to Luther Westside for service work or parts. Fortunately, I have a good VW dealer in my area. More

Report | Print

People nice / 50.00 for a spark plug wire under warranty Folks are nice. Still had to pay 50.00 for a Spark plug wire, when under warranty. Plus wouldnt break pack in stock and had to pay for rental (Nationa Folks are nice. Still had to pay 50.00 for a Spark plug wire, when under warranty. Plus wouldnt break pack in stock and had to pay for rental (National) an extra day when a single plug wire could be delivered. Glad I did not pay for extended warranty, More

by John Verified Customer Verified Customer

Report | Print

Love VW We always have such a wonderful experience with VW. They are always honest and straightforward. We ever feel out of the loop. I will never drive an We always have such a wonderful experience with VW. They are always honest and straightforward. We ever feel out of the loop. I will never drive another vehicle! More

by kristahaubrich Verified Customer Verified Customer

Report | Print

Service experience. I had the 2015 Touareg for the 20,000 miles service at the dealership. Like always I was fully satisfied with the work performed. I was impressed of t I had the 2015 Touareg for the 20,000 miles service at the dealership. Like always I was fully satisfied with the work performed. I was impressed of the work performed and especially of the service adviser Lynn Grissom. While I was waiting she kept me updated and informed and also wanted to know if I was satisfied with the service. More

by Satisfied Customer Verified Customer Verified Customer

Report | Print

Helpful efficient professional staff I think the title says it all. Steve Broucek was great to work with. The facility is very clean and service is great. It is my third car purchased fro I think the title says it all. Steve Broucek was great to work with. The facility is very clean and service is great. It is my third car purchased from Westside. More

by DNELSON10 Verified Customer Verified Customer

Report | Print

Quick honest deal! I saw an SUV advertised and so I stopped the next day got a fair price for my trade and I had a new SUV deal in 30 Minutes. At delivery everything wa I saw an SUV advertised and so I stopped the next day got a fair price for my trade and I had a new SUV deal in 30 Minutes. At delivery everything was completed in 45 minutes. More

by LYLEFE Verified Customer Verified Customer

Report | Print

Disappointed My tech pointed out that my alignment was bad based on the wear patterns of the current tires (summer tires) but would not re-align the car with the c My tech pointed out that my alignment was bad based on the wear patterns of the current tires (summer tires) but would not re-align the car with the current worn (crappy) tires on it and but would do the alignment if I bought new tires???? I see some of the logic for that response BUT if my car was pulling to the left badly for example, no possibility of fixing without new tires? seems like the idea was to sell me new tires.....not too happy about that AND the tire pressures were not adjusted to factory specs, again it seems like the idea was to sell me new tires. More

by Kevin Verified Customer Verified Customer

Report | Print

Outstanding service Friendly and helpful sales service with no pressure to buy. It was simple process and they were very accommodating! This has been our 5th VW car that Friendly and helpful sales service with no pressure to buy. It was simple process and they were very accommodating! This has been our 5th VW car that we have purchased I would highly recommend working with Westside VW for your next purchase. More

by M.WAGER Verified Customer Verified Customer

Report | Print

Competent work I'm going to this dealership for two years now. Almost every time I get an appointment that fits my schedule. staff is friendly and the work is done i I'm going to this dealership for two years now. Almost every time I get an appointment that fits my schedule. staff is friendly and the work is done in the promised time. The waiting area is nice. sometimes the TV is too loud to work on private things. But this is an individual thing. More

by mljk27 Verified Customer Verified Customer

Report | Print