Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.7
27 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.7

27 Reviews

Write a Review

Dealership Experience

1 yr, 4 mos

Industry Experience

20 yrs, 8 mos

Employee Video

27 Reviews of Steve Brown

July 15, 2025

Dealership Rating
Employee Rating

Excellent job from start to finish. Very personal and professional and I loved the car wash after our service! More

by Hippely77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jul 16, 2025

Ken Ganley Kia Alliance responded

Thank you for the great review, we appreciate the feedback! Come visit us again! Have a great day!

July 15, 2025

Dealership Rating
Employee Rating

Very nice work was done on time very clean waiting room lots of snacks and beverages More

by onlymejkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Moore

Jul 16, 2025

Ken Ganley Kia Alliance responded

So happy you had a great visit with us! Please let us know if you need anything in the future! We appreciate you! Take care!

July 09, 2025

Dealership Rating
Employee Rating

I received excellent service this morning with my car. It was very happy that they were able to diagnose the issue and let me know what the fix for it would be More

by dtummel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jul 11, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us at Ken Ganley Kia Alliance! Please let us know if we can be of assistance in the future! Thank you! Have a wonderful day :)

June 30, 2025

Dealership Rating
Employee Rating

Totally amazed with the service dept and how professional and comfortable they made me feel. Would totally recommend!! More

by Debsanor1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Ken Ganley Kia Alliance responded

So happy to hear we took great care of you during your visit with us! Please let us know if you need anything in the future! Have a wonderful day!

June 25, 2025

Dealership Rating
Employee Rating

Shop is clean and people are professional and courteous. Waiting area is clean quiet and stocked with drinks and snacks. More

by Johndoeski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2025

Dealership Rating
Employee Rating

Awesome sales and service as usual. Great experience from start and finish sales and service More

by SH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2025

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

June 06, 2025

Dealership Rating
Employee Rating

My husband brought our car for oil change. They got him in early then washed the car. Prompt and courteous service. More

by Praiselift777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Ken Ganley Kia Alliance responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

Dealership Rating
Employee Rating

Ken Ganley Kia is awesome. My salesman, Caleb, educated me on leasing a 2025 Seltos. No salesman has done this in the last 15+ years that I have been buying and trading my cars More

by ms_rebelette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2025

Ken Ganley Kia Alliance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 27, 2025

Dealership Rating
Employee Rating

I was not thrilled with the service department. This was my first time there with a problem and they basically blew me off as if I did not know what I was talking about. I did not get a solution to More

by danetteab
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike DeLisi, Brent Steed

May 30, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 25, 2025

Dealership Rating
Employee Rating

Kia of Alliance is amazing! ! They changed my battery in my key fob battery for me when I could do it myself. Thanks so much! They also found 2 recalls and took care of it when t More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2025

Ken Ganley Kia Alliance responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Alliance. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1

Dealership Inventory (248 Vehicles)

new 2025 Kia K4 car, priced at $23,165
2025 Kia K4
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 Kia Seltos car, priced at $30,475
2026 Kia Seltos
new
Blue exterior
Automatic
All-wheel Drive
new 2025 Kia K4 car, priced at $24,560
2025 Kia K4
new
Snow White Pearl exterior
Automatic
Front-wheel Drive
used 2022 Subaru Forester car, priced at $29,500
2022 Subaru Forester
used
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Kia Seltos car, priced at $32,870
2026 Kia Seltos
new
Blue exterior
Automatic
All-wheel Drive
used 2022 Chevrolet Colorado car, priced at $31,500
2022 Chevrolet Colorado
used
Bright Blue Metallic exterior
Automatic
Four-wheel Drive