Steve Ellis | Page 27

Great service Everyone was friendly, helpful, and knowledgable. Great experience, will definitely recommend this dealership to a friend. Great place to purchase a c Everyone was friendly, helpful, and knowledgable. Great experience, will definitely recommend this dealership to a friend. Great place to purchase a car. Love my new Jeep. More

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Nothing bad to say I have nothing bad to say about my visit at David Dodge. Everyone is very friendly. Keep up the great work. I will recommend my friends and family cou I have nothing bad to say about my visit at David Dodge. Everyone is very friendly. Keep up the great work. I will recommend my friends and family could visit David Dodge More

by BTRU2NASH Verified Customer Verified Customer

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Efficient and Friendly I was in the market for a new small SUV, after test driving everything out there I kept coming back to the Jeep Patriot. I owned a 2004 Liberty and n I was in the market for a new small SUV, after test driving everything out there I kept coming back to the Jeep Patriot. I owned a 2004 Liberty and never regretted the purchase. Steve took me out in a patriot for a test drive and was great at answering any questions I had and working with me. He was attentive and was great about being available to me when I was going to come in, even when my schedule changed and I had to arrive later than I anticipated. I would definitely work with Steve again, although I hope to be in this Patriot for a while! More

by AUDREYNCANNON Verified Customer Verified Customer

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Fantastic! Steve was a great salesman! Upon arrival at the dealership without an appointment Steve came over immediately. We sat down, went over what I was looki Steve was a great salesman! Upon arrival at the dealership without an appointment Steve came over immediately. We sat down, went over what I was looking for and found the perfect match to the vehicle. Steve was able to match what the dealership presented to me, before attending David Dodge. He was very generous and determined to give me a fair and reasonable offer for the vehicle! Steve even through in free car mats! Fantastic Dealership and everyone was very friendly! Would recommend Steve as a cars salesman to anyone and the Dealership overall! More

by elawnizak Verified Customer Verified Customer

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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good experience We were very pleased with everything about our experience with David Dodge. We were greeted right away by Mike who took all our information as to wha We were very pleased with everything about our experience with David Dodge. We were greeted right away by Mike who took all our information as to what we wanted. He lead us to one of the salesman Steve Ellis. He was extremely helpful. Very nice, not pushy and we found a truck that had what we wanted and even a little more. I would highly recommend David Dodge and Steve to any one looking for a vehicle. I would like to thank both gentlemen for helping us to close the deal. They were GREAT! More

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Amazing service I took my daughter to purchase her first car was greeted by Steve Ellis . From the very start of my visit I knew I was in great hands his knowledge an I took my daughter to purchase her first car was greeted by Steve Ellis . From the very start of my visit I knew I was in great hands his knowledge and honesty was wonderful. I was a bit concerned with what she would be able to afford and he put that worry to rest in seconds. Hands down in all of my buying experience he is hands down the best Second car I bought there and he was my sales person both times kudos David dodge More

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2016 JEEP CHEROKEE LATITUDE LEASE STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFO STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFORE THE FINAL DEAL WAS MADE. I HAD LEASED A DODGE CHARGER BACK IN JUNE AND THE SAME CREW DID A GREAT JOB ALSO. I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR A NEW DODGE OR JEEP. FRANK CONLAN More

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Great experience with a new vehicle Steve Ellis was very helpful from the beginning. The process was very easy. I'm very happy with the purchase and hope to return In the future. Steve Ellis was very helpful from the beginning. The process was very easy. I'm very happy with the purchase and hope to return In the future. More

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Everybody Needs to Buy Their Car at David Dodge All staff at David Dodge were a tremendous help to me in selecting my new van, trading in my old van, and establishing a financial plan I was comfort All staff at David Dodge were a tremendous help to me in selecting my new van, trading in my old van, and establishing a financial plan I was comfortable handling. When I described to Steve Ellis the things I wanted in a van, he knew exactly what to show me. Their door greeter even got me a bandage for my cut finger! I was pleased with my dealings with Jim Atkins, when he presented me with his price. Even though she had already dealt with so many customers that day prior to seeing me, Jan McGill took her time explaining the available warranty options, plus all of the paperwork that required signatures. Steve Ellis even stayed past his quitting time to make sure everything had worked out well for me, and then stayed there to see me drive off in my brand new van. This is a no-pressure establishment, whether it involves the car selection or the extra warranty options. The employees truly seem to enjoy working at David Dodge. Their friendly, positive attitudes are contagious. More

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