Steve Fordham
Steve Fordham at Boardwalk Ferrari
Refer Me

Steve Fordham | Page 21

Service Director

Boardwalk Ferrari

6300 International Pkwy
Plano, TX 75093

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5.0
366 Reviews

With over 30 years of experience servicing high end automobiles in the Dallas-Fort Worth area, Steve Fordham has the experience and extensive network necessary to take on the complexities of your vehicle’s service needs. Steve has worked in management at numerous local luxury automobile service departments, where he has consistently maintained a nationally-recognized excellent customer service satisfaction rating. In addition to meeting customer demands for luxury automobile service, Steve also maintains close contact with the local automotive enthusiast community. Steve has personally organized regular Sunday Morning Drives for his clients and friends through Texas’ scenic roads, including weekend driving retreats across the Southwest. In addition, Steve coordinates quarterly high performance driver education programs at closed courses such as MotorSports Ranch. His automotive knowledge and enthusiasm is expansive and he’s ready to apply his know-how to your fine automobiles.

Dealership Experience

12 yrs, 2 mos

Industry Experience

39 yrs, 5 mos

Languages Spoken

English English

5.0

366 Reviews

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366 Reviews of Steve Fordham

November 19, 2018

Dealership Rating
Employee Rating

488 Spider Annual Service Steve Fordham could not have been more accommodating. The scheduled pick up of my can and return delivery was exactly as he scheduled. The service wo More

by Annual Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 19, 2018

Boardwalk Ferrari responded

Thank you for sharing your annual service experience for your Ferrari 488 Spider with us on DealerRater. Please let Steve know anytime that we may be of further service to you. We sincerely appreciate your business and recommendation here on DealerRater.

November 12, 2018

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Helping out a client in need. We were heading out of town for a road trip, but the charger in the wife's car stopped working. Blown fuse?!? The Boardwalk folks graciously checked i More

by tomc_mets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey , Naz Hormozi

Nov 12, 2018

Boardwalk Ferrari responded

We were happy to be of service to you. Have a great week, Tom.

November 04, 2018

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Employee Rating

Electrical Issue Resolved I had planned several months ago to attend the inaugural FerrariChat gathering in Miami, FL. A critical part of this was having my Ferrari transporte More

by Tim W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey

Nov 04, 2018

Boardwalk Ferrari responded

Tim, thank you for sharing your recent service experience with us. We are so glad that you were able to experience the FerrariChat Miami event as well. The pictures looked amazing. Please let Steve and Paul know anytime that we may be of further service to you. Make it a great week.

November 01, 2018

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A++ service team I just wanted to leave a review about my highly positive experience at the service center. My Maserati was a few days out of warranty and I had experi More

by smay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey

Nov 01, 2018

Boardwalk Ferrari responded

We love receiving reviews like this that reflect the commitment of excellence by our service team. We appreciate you! Thank you and please let Steve and Paul know anytime that we may be of further service to you. Have a great evening and we are ready when you are for your new Ferrari.

October 15, 2018

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Employee Rating

Most trusted service dept Steve Fordham and Boardwalk Ferrari is the only place I will take my cars to for service. There is no problem too large or no question too small that More

by Audious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Frey

Oct 15, 2018

Boardwalk Ferrari responded

Thank you for sharing your service experience with our team at Boardwalk Ferrari. We sincerely appreciate your business and recommendation. Please let Steve and Paul know anytime that we may be of further service to you. Make it a great week!

October 13, 2018

Dealership Rating

Service normally a great experience. Not this time. I just needed a tire replacement on my Lusso. It was dropped off Thursday and I had no proactive commun More

by Ferrarifan
Recommend Dealer
Yes

Other Employees Tagged: Jhanifor Griggs , Frank Imlay, Mike Letourneau, Ken Murphy, Larry Neighbors

Oct 20, 2018

Boardwalk Ferrari responded

Mr. Lazzaro: First off, I apologize for any sarcasm that you perceived and for any inconvenience that you experienced. That is not the Boardwalk Ferrari way. In checking with our team members, here are the notes that we have. I left you a message to discuss, as I am here to make sure that we get this addressed for you with the excellence that you deserve. Towed in by Roadside 4pm on Thursday afternoon. Larry spoke with client on Friday ( Larry called client ) and advised due to location of nail puncture the tire would need to be replaced. Tire not in stock, so client was advised we would update on Monday. When the tire that was ordered came in incorrectly on Monday, client was updated on Monday that the tire was scheduled to arrive Tuesday afternoon. Larry spoke with client on Tuesday when tire arrived and set up return of car to client home at 10am on Wednesday. Larry set up roadside to return car. Jordan’s towing pick up car from us and was en route to client when client called at 9:30am asking where his car was. Larry indeed reminded client that it would be at his home by 10am as scheduled. When Larry followed up with Jordan’s during client phone call above, it was confirmed that they were pulling onto clients street shortly after 9:30am on Wednesday. Please let me know what else I can do for you to make this right for you. Thank you. Steve Fordham Service Manager

October 09, 2018

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Employee Rating

Excellent servcie Naz kept me updated every step of the way, all promises met and overall experience was fantastic. The vehicle was ready when promised and clean. Steve More

by DoraSalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Naz Hormozi, Mike Letourneau, Larry Neighbors

Oct 09, 2018

Boardwalk Ferrari responded

Thank you for sharing your service experience with us on DealerRater. We sincerely appreciate your business and recommendation. Please let Steve, Naz, and Mike know anytime that we may be of further service to you. Have a great week!

October 08, 2018

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Employee Rating

Excellent Service From The Top Notch Team at Boardwalk The service experience at Boardwalk is always excellent. They deliver exactly what they say they will and always strive to exceed expectations. They More

by qship5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Naz Hormozi

Oct 08, 2018

Boardwalk Ferrari responded

We sincerely appreciate your business and recommendation. Thank you! Please let Steve and Naz know anytime that we may be of further service to you. Make it a great week!

October 02, 2018

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Employee Rating

Repairs on my 2000 Ferrari What can I say but just excellent service from Steve and his team. I had many exotics vehicles but by far this dealership was the best experience I e More

by modena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Naz Hormozi, Shad Warren

Oct 02, 2018

Boardwalk Ferrari responded

Thank you for sharing your Boardwalk Ferrari service experience with our team. We really appreciate your feedback and recommendation. Please let us know anytime that we may be of further service to you. Make it a great week!

September 28, 2018

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Employee Rating

Magicians Just ten days into ownership of my Ferrari F12, with less than 500 total miles on the odometer, I had the unfortunate experience of being peppered wit More

by dave t. FF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 28, 2018

Boardwalk Ferrari responded

Dave, thank you for sharing your service recommendation with us after this unfortunate experience with your new Ferrari F12. Please let Steve know anytime that we may be of further service to you. Have a great weekend.

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