normally a great experience. Not this time. I just needed a tire replacement on my Lusso. It was dropped off Thursday and I had no proactive communication at all on status. I had to call every day. When I called to find that status on Tuesday and asked for status I was told because there was no new status no reason to call me. I said I appreciate the sarcasm then I was hung up on. Maybe a bad day. I was told it would be delivered on Wednesday but again no call in am to tell me when. I had to call again when it would be to my home. I don't get that level of service at my local restaurant. Don't like writing bad reviews about Ferrari.. just odd...
"Excellent customer service!"
First thing me at this dealership but definitely won’t be the last. From the moment we walked in,, we were tested with professionalism. Jhanifor was an excellent sales rep, very knowledgeable. Paperwork was done very quickly and we left with a beautiful car!!
"Pleasant, easy experience"
- Magma 1
Upon entering the dealership on the day of my purchase, I was greeted with a smile immediately from one of the ladies at the reception desk. She immediately selected someone, Jhanifor Griggs, to assist me. What a breath of fresh air to have a sales representative greet with genuine care to help me find the perfect car, listening to my personal desires for my next car. She was very patient and strived to present the perfect product. The whole experience was accomplished in one visit. Never overbearing..... quite pleasant. She's one of those people that makes you feel like you've known her for some time. No awakardness. Very efficient and timely getting things done.
This is my second Maserati purchase and I'm so in love with my new car! Thank you Jhanifor Griggs, and the whole Maserati family for "making my day"!
"Highly knowledgable, patient, and no sales pressure!"
- Diane S.
Jhanifor went above and beyond her job in helping me purchase my new Maserati. She spent a lot of time making sure I got exactly what I wanted and throughly answering all my many questions. I kept changing my mind on various cars and amenities and she was always patient and understanding. She is still going out of her way post purchase too. Best experience I've ever had buying a car thanks to Jhanifor!
"Great Sales and Service Process "
My entire process at Boardwalk was fantastic. Naturally, Jhanifor was very knowledgeable about the California T and walked me through each step from inquiry to final sale. She even picked me up from the airport when I came back to Dallas to drive my new car home.
"1st Maserati - Great Experience"
I gave 5 stars to Jhanifor and Mike as a first time maserati buyer they made the process easy, seamless, and enjoyable. I would certainly recommend this dealership and Jhanifor and Mike.