Steve Fordham | Page 36

Great service experience As a relatively new used-Ferrari owner, I was anxious to take my car in for its first annual service. Having worked with Steve Fordham several years As a relatively new used-Ferrari owner, I was anxious to take my car in for its first annual service. Having worked with Steve Fordham several years ago as my service advisor on a prior vehicle, I knew that I would be in good hands. After a detailed inspection by Chris, Boardwalk's resident 360 guru, Paul Frey called me with the list of recommded items. Paul took the time to walk me through all the things my car needed now, as well as "watch list" items that could wait for a while before addressing them. Paul allowed me to come in the shop to talk with Chris and take a look at my car while it was up on the lift. The Boardwalk Service Team kept me well informed throughout the service process and, as a result, they have a very satisfied customer. Kudos's to the entire Boardwalk Service Team! More

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Recent Service I would like to thank all at Boardwalk Ferrari for being so friendly and professional. A special thanks to Paul Frey for calling me in advance to arra I would like to thank all at Boardwalk Ferrari for being so friendly and professional. A special thanks to Paul Frey for calling me in advance to arrange an appointment for when a good time would be for me to bring my California in for service and get it done in super quick time. The service department headed up by Steve Fordham has given me by far the best ownership experience I have had in a long time. There are many dealerships in Dallas that can learn from these guys. Thanks for for helping make my Ferrari car ownership a great one. More

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repair of my Ferrari I was surprised how much work my car needed. There was GREAT communication with me. This communication with me established a trust that my work was I was surprised how much work my car needed. There was GREAT communication with me. This communication with me established a trust that my work was needed! Thank you Chris and Paul. More

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Simply the best! Paul and Steve set the customer service bar very high - and beat it every time! They have taken care of my BMW for years and I highly recommend this Paul and Steve set the customer service bar very high - and beat it every time! They have taken care of my BMW for years and I highly recommend this shop for all premium European car repairs. More

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Great customer service In just one of many instances a service rep went above and beyond the call of duty when he stayed more than an hour past closing to receive my 599 for In just one of many instances a service rep went above and beyond the call of duty when he stayed more than an hour past closing to receive my 599 for estimation of damage caused by from a shipper gone bad. More

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Great Service When I heard an unfamiliar noise in my car, I stopped in at Boardwalk one day, completely unannounced. One of the techs was able to help immediately. When I heard an unfamiliar noise in my car, I stopped in at Boardwalk one day, completely unannounced. One of the techs was able to help immediately. We went for a test ride, and then he spent the next 30 minutes going over everything and answering all my questions. Fortunately I don't have to stop in too often, but when I do I am always treated with courtesy and professionalism. Thank you, Steve and your team, for taking care me. More

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Ferrari Annual Maintenance and Track Certification Very good overall experience. Great work and the very best staff. Completed on time and below cost estimate. Staff on hand at Track event were very he Very good overall experience. Great work and the very best staff. Completed on time and below cost estimate. Staff on hand at Track event were very helpful and this was a nice touch demonstrating Boardwalk's "above and Beyond" level of service and attention to a quality customer experience. More

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Treat Customers Like Family Fair price, willing to go the extra mile, always helpful on the phone with minor questions. Open to creative ideas, willing to share info. and update Fair price, willing to go the extra mile, always helpful on the phone with minor questions. Open to creative ideas, willing to share info. and updates during the process and genuinely care about the Ferrari community through involvement and sponsorship of local events and the local FCA chapter. More

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Excellent experience Brian, Lindsey & Steve were all very professional and helpful with my purchase. They all shared their expertise with me. Our conversations enabled me Brian, Lindsey & Steve were all very professional and helpful with my purchase. They all shared their expertise with me. Our conversations enabled me to feel very comfortable buying a car from Boardwalk. Brian shared with me the benefits of buying from the dealership and the client relationship that he helps create. Lindsey spent a lot of time answering my questions and showing me the different cars that were available. She also did a great job of listening to my wants etc.. Steve was a very honest about the servicing needs of the car and about how to maintain the car. All three of these Boardwalk employees made my decision to buy from Boardwalk very easy. I will definitely recommend my friends and family to Boardwalk. More

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Excellent - have now had two service visits and they are great in all respects, especially flexibility given that I live in Houston and have it serviced in Dallas great in all respects, especially flexibility given that I live in Houston and have it serviced in Dallas More

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